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My downstream is good but my internet packages are bad?

Howdy, For the past few months I have noticed that I can get better speeds then I can currently pick. The options I currently have are 6 Mbps and 18 Mbps but, it says I can get a maximum of almost 60 Mbps in the screenshot below. I have already talked to ATTCustomerCare and they said the same as

Questions

 • AT&T Internet Features

434

1

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0

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For U-verse Internet 25 o 50 - Which cable they would use?

We were told around 3 months ago that we're eligible to U-verse Internet 25 & 50 plus U-verse TV. My question is: How is going to be installed the service? Are they going to use CAT5, CAT5e or Coax wires? I'm also hesitant because I'm not sure if they will run U-verse Internet & U-verse TV over the

Questions

 • AT&T Internet Equipment

923

1

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When will AT&T Provide Some Better Internet Speeds.

Hello Everyone, I jumped to Spectrum about a year ago. Because an Internet Speed of 18Mbps these days is just pointless. Not to mention a ridiculous $268 or $286 bill per month. Just didn't make sense. I was thinking of coming back, but with 18Mbps speeds still, just staying away. So my question is

Questions

 • AT&T Internet Plans

1.1K

4

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Troubleshooting Slow AT&T Fiber - Solutions from the AT&T Community

Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa

Questions

 • AT&T Fiber Equipment

136.6K

77

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Download speed issue- Samsung GS2

My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please

Questions

 • Android

2.1K

4

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Websites Not Loading - AT&T Internet

  Is a website you visit regularly suddenly not loading in your web browser? Are you experiencing slow browse or video buffering?   Sometimes, for various reasons, the DNS cache becomes corrupt or out of date, or simply “messed up”. The symptoms vary, but the most common is that you can

Questions

 • AT&T Internet Equipment

38.3K

9

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Official Solution

Horrible service / reception / speeds lately

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

Questions

 • Network Coverage

212

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AT&T Slow Wi-Fi - Fixes & Things to Know

First, let's try some fast fixes to speed up your Wi-Fi. Reset the modem Move electronics away from the modem Turn off devices not in use If the above does not work, try the following: Optimize your settings Sign in to Smart Home Manager Once signed in, scroll to the "Let's Scan for Better Wi-Fi"

Questions

 • AT&T Internet Features

132.4K

10

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Internet Quick Fixes - AT&T Internet Troubleshooting

Fixing it is easy and as simple as resetting the modem. By doing this you can: Improve low speeds Get back in service (loss of internet) Improve poor Wi-Fi performance Resetting the modem is simple. Below you will find a quick how-to guide. Along with that, you will find overlooked fixes that can

Questions

 • AT&T Internet Equipment

103.2K

32

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Gigapower internet - slow upload

I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha

Questions

 • AT&T Fiber Equipment

4.1K

8

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New Fixed Wireless Speeds

Is anyone using the new Fixed Wireless 160 gb for 60 or 70.00 per month? If so what kind of  speeds are you getting?

Questions

 • AT&T Internet Features

129

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Slow speeds on new AT&T Fiber

I had AT&T Fiber installed last week and have been having slow speeds. I'm using a Linksys EA9300 in DMZ Plus mode behind the RG (Pace 5268AC) and turned off IPV6 on the Gateway. On a 5GHZ network from the Linksys, I am only getting around 75-80 Mbps. If I connect to the AT&T Wifi on 5GHZ, I get 300

Questions

 • AT&T Fiber Equipment

20.3K

19

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Slow LTE speeds with HTC M8 (Los Angeles)

I just switched from a Nexus 4 to an M8.  I was seeing 20+MB down with the N4, but now I'm only getting 5MB down with the M8.  I don't know if this is coincidental, or something to do with the radio on M8 (I'm presently on the 2.22.401.4 firmware).  Is anyone else experiencing this?

Questions

 • Other Phones & Devices

1.2K

6

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What did I just pay for? Does Internet 50 really get speeds of more than 200 Mbps?

I just signed up for Internet 50 with salesman at my door. He said it consistently has speeds of 200 Mbps+ and that it is fiber optic. Then I look online and our city does not even have fiber! So I texted him about it and here is what he texted back: “Yes it does. Internet 100/300/1000 are considere

Questions

 • AT&T Fiber Installation

375

1

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DSL speeds

I currently pay for 50mbps package, but i rarely get over 4mbps download and 115kbs upload. this is p*ssing me off. Normally i’m never a disgruntled consumer, but when i pay $80 a month for internet, when i don’t even get the speeds of the 10mbps package i get angry. I’m sick of it. there’s no other

Questions

 • AT&T Internet Plans

154

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Slow Wi-Fi Speeds On Brand New U-Verse Install

Hello members! I just had my U-Verse TV and Internet service installed this past Saturday (11/22/14) and everything is great except my Wi-Fi speeds!! When im hardwired to the modem I can pull my rated 45Mbps speeds, but on Wi-Fi im only getting around 15Mbps!! Coming from TWC I had excellent interne

Questions

 • AT&T Internet Features

3.4K

11

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Physical Requirements for Faster U-Verse Speeds?

Hello. I was excited when I learned faster U-Verse speeds were coming to subscribers.  45Mbps, then eventually 75Mbps, and possibly 100Mbps after that.  I did my research to find out what makes this possible, and it boils down to a couple of things.  One is "vectoring," whi

Questions

 • AT&T Internet Features

2K

8

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looking to upgrade speeds

In November, I signed up in store for Uverse internet. The Store Clerk told me that I could get 50+ speeds. I still have the Paper that showed what i signed up for. I agreed and payed the upfront fees. Later when the account information came in it showed Basic Internet at 756kbps. I Contacted suppor

Questions

 • AT&T Internet Plans

324

3

0

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Giga Power Slow and choppy connectivity [Cumming GA]

I have been noticing that at night when I get home my internet is incredibly slow, my Ethernet connection s choppy and my Wi-Fi is almost unusable. When I first started using this service, I was getting excellent connectivity. My pings were at 2ms on my desktop all the time. Now I am getting 4ms dur

Questions

 • AT&T Fiber Equipment

407

6

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AT&T Fiber and EA Servers Connections

Is there some way to know what the connection status, speed/rate or routing issues is between AT&T Fiber lines and (Electronic Arts) EA Servers? I currently have AT&T Fiber Internet 1000 which should see speeds of (1 Gig Download) and (1 Gig Upload).I average about (800+/- Download) and (600+/- Uplo

Questions

 • AT&T Fiber Equipment

318

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