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Email to Text Delayed

We use the email to text service to send two factor codes for authentication. Starting yesterday, email to text is very delayed, about thirty minutes or so. Typically email to text delivers similarly to any normal email, which is immediate. I've verified that this issue is specific to AT&T, and I've

Questions

143

1

Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

Questions

87

2

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

31

1

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Connection is Complete Garbage, About to Quit

I have 45MBits down which is enough most the time. Today on Google Meet, people complain my audio is breaking up, do a test, up is < 3MBits. People with lousy cable connections get 10-15. What am I suffering for??

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49

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My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

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73

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iPhone returned yet mysteriously still being charged

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

Questions

26

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I have a slow connection (20 - 23mbps) with 30sec - 1min outages while paying for Internet 1000

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Questions

391

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Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

546

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Group 1 charges

Was trying to find out Why have I been being charged what looks to be two different bills all this time. Why do I have group 1 charges? I have absolutely no group. It’s just me & always been just me since AT&T was Cingular. I feel like I’ve been scammed this whole time paying 45 a month extr

Questions

36

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Getting throttled when not congested, no matter what

Running the Unlimited Plus plan, we get throttled every single month right after hitting 22GB. We live in an area of about 100 people, near a busy highway, with maybe 25% of those people having AT&T. Before 22GB our data is great, 12-15Mbps all day long. The second we hit 22GB of data, we drop to 1-

Questions

2.8K

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Paying for 1000 MBPS getting 1/3 of that speed on phones and laptop

I pay for 1000MBPS and my speed test shows my download speeds on both my Verizon service phone and Mac laptop are 1/3 of that. When i called ATT the rep said its because i don't have ATT as my phone provider and I'm using a Mac. Suggested I either live with it, switch my cell phone provider to ATT a

Questions

98

3

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22gb Speed Throttle

Please note this is affecting my day to day work at a Government job where we require above average data usage. Hello,Due to where I work I average around 35gb of data per month. It has gotten unusably slow considering the cost paid this is unacceptable. I have both 15gb hotspot and unlimited so the

Questions

517

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Active wired or wireless TV receivers reduce Internet download by 5 Mbit / second ?

Is this to be expected with ATT Uverse Internet? I had Uverse installed a few days ago:Video quality exceeds the quality of SuddenLink ( Good! )Internet download speeds are *much* slower than SuddenLink's solid 50 Mbit / second ( This is expected )Each active TV receiver reduces Internet download by

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1.4K

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U-verse connection speed please help.

Ok this is a long story but I will shorten it to just details. At my location when I ordered it shows I can only get 1.5mbps but my old address can get 3mbps. The problem with this is they are the same location just a new address was given because we tore up old house and placed new driveway that co

Questions

387

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AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

33

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A question about combining 2 connections

So I live in a small town where the max speed with at&t uverse is 18Mbps down and 1.5Mbps up. They have Mediacom which offers up to 200Mbps down but their connection is not stable one bit, even after buying my own modem. So I did some research about Internet bonding where you can combine 2 connectio

Questions

522

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Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

123

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Slow Internet

I have tried everything from changing my DNS to getting a new router. AT&T advertises 35 Mb/s wireless internet for the plan I have, yet, the fastest download speed I have ever ACTUALLY gotten was ~3.0 Mb/s. I do not know if there is a way to prioritize devices over another, but I game on this devic

Questions

58

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AT&T Fiber connection issues for certain websites

I am experiencing issues connecting to Google hosted websites primarily, with other platforms such as Snapchat and a handful of others having issues as well while some sites have no issues. When trying to load a YouTube video on my network, it will either take noticeably long time to load or wont lo

Questions

618

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no option to change to 5ghz in home network wifi options

Hello! I have been trying to change my wifi ghz from 2.4ghz to 5ghz but when I go to home network wifi options it only tells me that the wifi is on 2.4ghz and their is no option to switch to 5 ghz and no wifi interface to chose from. Am i missing something or doing something wrong? thank you

Questions

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