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$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

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57

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Network issues

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8

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85

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PS4 UPLOAD with at&t uverse Fiber connection

My PS4 upload is not even hitting 10mps upload  even though my laptop, desktop and xbox one are getting 400mps upload. My download speed is good sitting at 600-800mbps .-I've tried wired ethernet  connection with a CAT 7 10gbps cable-Reset my modem and let my ps4 be the only one connected- Changing

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392

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Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

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346

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Disappointed in Dallas (Internet 1000 Falls Way Short)

"Speeds vary. Download max typically 940Mbps. Not guaranteed." This, AT&T got right...except for the "typically" part. I am connected via ethernet and have not been close to what has been advertised. I get it - speeds can vary, but to be wired in and get around 100 Mbps (Speakeasy test) or around 30

Questions

85

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Closed

Slow 5G LAN ?

NEW ...ATT 5G Fiber ISP just installed; only getting between; 1.5 to 1.47MB download from speeds ethernet but get 3.5MB upload.How can I fix it?Twice, TECHS, have come out now, and say it's my system! It does not make sense: Using (1) Cat 6 ethernet directly from modem into 10G NIC card NIC settin

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42

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Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

224

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

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69

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I was wondering if I can get at&t at a new location

There is availability for fiber in Wilmington but not at my address/neighborhood. So I was wondering if there is a way I can get fiber into my neighborhood I can start a petition or if you need an address I can provide one thank you.

Questions

44

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Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

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64

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Internet Speeds

My internet speeds are much slower than what I'm paying for and I don't know why? I have Internet 18 and I get 2 down on a good day with a wired connection with no other devices connected. How do I go about resolving this?

Questions

49

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Unable to playback from beginning of programs

Message says internet speed does not allow for smooth playback...We have COX fiber optic internet and is the fastest they offer for residential.All of our devices are screaming fast with room to spare.My question..Why is DTV having issues with their equipment handling these tech problems?So the next

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61

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Wifi is not stable. Works fine one minute, but disconnects or very slow the next (wired is fine)

About 10 days ago, my wifi became very unstable.  Working fine, then drops or does not connect at all.  Same behavior across all of our devices (iphones, ipad, laptops, xboxes, etc)  I could hardwire in and speeds were up in the 600 - 850 mbps up and down.  I called ATT, they did standard, restart e

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2.3K

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

52

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How to use Att's VPN on public wifi networks only

I have Att for my wireless and internet, and I pay for Att's mobile security. However, if I set up the mobile VPN and I am using my phone at home, the interest speed bogs down which I am thinking is the VPN. Is there a way to turn off the VPN when I am using public wifi only? Thanks!

Questions

144

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Speed test on cell phone

I have 1 GB internet service and a S8 Galaxy cell phone. Using the speed test app on my cell phone I'm getting 74 Mbps for both upload and download.  I like to know if this good or bad? Also if anyone knows the max wifi speed for the S8? I'm pretty much a novice concerning wifi.  Thanks

Questions

2.7K

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

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I get approved for ACP program

How can I add this benefit to my wireless account ACCOUNT (Edited per community guidelines)

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170

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Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

52

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Aggressive bend in fiber line

So I went to install the panel that the tech had to remove in my closet to get to connect the fiber and ethernet cable to the converter. While I was there I noticed that the fiber line is not only aggressively bent in two places, but there is a slice through the insulation of the fiber optic line. I

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419

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