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30 Mps speed for 300 plan

Anybody experiences the issue I have?My plan is 300 Mps but my speed test results never get close to that.Most of the time is around 30 - 50 Mps.Restart the gateway (Arris), turn off all devices in the house but my phone, I still get the same speed. Sometimes, it  goes up to about 60 Mps. The highes

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

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109

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How Can I decrease latency and increase download speeds and network speed?

Where I live, I don't have the greatest Internet, games either have horrible input lag or tons of latency, and I have an average 1 mbps download speeds. What settings could I put on my router to solve these issues?

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74

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Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

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399

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Lowering speed plan to save money

My promotional offer has expired. I would like to downgrade from fiber 1000 to 500 or 300. When I look online, going to fiber 300 will cost exactly the same as I now pay. How does this make sense?

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482

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.5K

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Poor Wi-Fi - Solutions for Your Internet Experience

Learn the best location for your modem Did you know modem location can affect your Wi-Fi signal? The images below show the difference between a poor Wi-Fi signal and a good Wi-Fi signal    Our Recommendation   Place the modem in a centralized location in your home. Ke

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AT&T fiber residential gateway limitations

I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

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1.7K

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Frequent Packet Loss for THE PAST THREE MONTHS!!

I have been through the ringer. About 3 months ago now I started experiencing occasional lag spikes, occurring about once every 15 minutes. My PC is hardwired through an ethernet cable. The cable is 75 ft, though the PC is only about 35 ft from the router. I have never had this sort of issue before,

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1.1K

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Slower speeds with IP Passthru and XT8

Good day. I recently upgraded my home router from an Netgear Orbi setup to the Asus ZenWiFi XT8 (2 pack + 1 pack). I had ongoing connection issues with the Orbi (dropped ethernet connections, WiFi connections dropping, etc. On the Orbi setup I had the Orbi as an Access Point behind the Arris 210-70

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792

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Have internet 50, modem is connected to a Nighthawk, test not reaching the promised speed

I upgraded from internet 18 to 50 a few days ago, i connected the modem to a nighthawk since all the guys that came and work on the line said that it's better to connect to a dedicated router. For about a week the speed tested was within range but today the speed was different. I tried to test the s

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Internet Plan Upgrade & Bundling Discount

I currently receive a $20 per month discount on my current internet plan and am considering upgrading to the next level plan. Will I still receive the bundling discount? It is not reflected when I select the new plan on the AT&T site. Also, does the upgrade require a technician be dispatched or can

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Speed

I currently just got the 1GB speed in my block.  From what I know, they have the main line down by the road.  From there (a good 1,700 ft), up to my house they had to spilt the cable, because they only carried 1,000 ft rolls on their trucks.  So at the spilt I know I would lose a little speed, but a

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471

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Network issues

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8

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85

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Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

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346

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

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69

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Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

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Internet Speeds

My internet speeds are much slower than what I'm paying for and I don't know why? I have Internet 18 and I get 2 down on a good day with a wired connection with no other devices connected. How do I go about resolving this?

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49

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Unable to playback from beginning of programs

Message says internet speed does not allow for smooth playback...We have COX fiber optic internet and is the fastest they offer for residential.All of our devices are screaming fast with room to spare.My question..Why is DTV having issues with their equipment handling these tech problems?So the next

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

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