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Not Getting What I Pay For

I pay 55 dollars a month for 18mbps and I ran an internet test and it says I only get 1mpbs I thought it was a glitch so I started to download something and it actually ended up being true. if it wasn't for lock down I would of switched to a different provider by now. I know fiber isn't available in

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46

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dns server constantly unavaliable

hi all, we have basic 6 internet and a 5268ac modem. it was going fine until today, the wifi keeps cutting out (all computers say dns server unavaliable on chrome, cannot access 192.168.1.254, but the router lights are normal no red lights. while typing this the internet went out again, this is into

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46

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Email to Text Delayed

We use the email to text service to send two factor codes for authentication. Starting yesterday, email to text is very delayed, about thirty minutes or so. Typically email to text delivers similarly to any normal email, which is immediate. I've verified that this issue is specific to AT&T, and I've

Questions

144

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Bad internet reception at front of house

I have ATT Uverse 1K internet service. My modem is in the back bedroom and wired to my personal computer which I use daily.   I need a solution to get the internet to work faster and not lag in the front of the house where my sons bedrooms are located and they play games.  I have sev

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48

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Mobile Uploading speed

I have Unlimited Elite plan with Galaxy Note 8. What is the data uploading speed in 4G/LTE? And what is it with Mobile hotspot?

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49

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Att Fiber optic now at the head of subdivision who do I need to talk to to get it into subdivision.

I have been told in the past that we lived about 1000 yards too far from sub station to have U-verse. They have recently installed a new Cellular tower on the main road and looks like they have stubbed out connections on the power pole that feeds our subdivision.  I will sign up for the fastes

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39

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Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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40

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

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39

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Gigapower 1000 Houston, Packet Loss, Latency and slow upload speed

Started seeing these issues 2 weeks ago. Many symptoms. Poor response of dns, my BOVPN service going up and down, my voip service lots of jitter, very slow upload speeds .. 900 mbps on download .. the upload is 15 mbps .. so like Started logging Pings .. have the data in raw and graphed on timeline

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AN ANT MOUND AND CORRODED WIRES!!!!?

My AT&T Internet has been dropping in and out EVERY 15 MINUTES since I moved into my new house (that is "in-town") in January 2023!!!!! Wasted 2 Saturdays to HAVE 2 DIFFERENT AT&T TECHS COME OUT and check the "issue". The FIRST TECH was AWESOME and HE checked EVERYTHING (it WASN'T MY EQUIP

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23

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UVerse Speed Dropping Again After ATT Fixed It

Well, ATT social media managers corrected my service a few months ago, and now it has dropped back down again. In fact, it has dropped lower now than it did before. The funny thing is, I am on 18, but can only get up to 12 MAX despite numerous speed tests with different services and at different tim

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328

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Not receiving the speed I am susppose to

Hi, I am having a problem with my internet speed. I am not getting the speed I am paying for. I have ran multiple speed tests on different browsers and different computers and are well below 15 mbps. A tech came out from AT&T and swapped routers and told me that I am at max speed available for my ar

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174

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High ping/slow download

All of my device have been experiencing slow speeds today. I have 1 gig fiber. I ran the speed test through my gateways diagnostic tab, results as follows: Upload: 903 mbps          ping: 2905 ms Download: 112 mbps      ping: 5345 ms I have restarted my ga

Questions

46

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Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

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271

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unfortunate situation

i do not know how many time i must reiterate, i do not use wifi. i do not use wifi. i do not use wifi. i do not use wifi. the "helpful app" could not understand that. and so, again, i state: "I DO NOT USE WIFI" the real unfortunate part was getting disconnected from the agent that was handling

Questions

61

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Slow Internet

I have tried everything from changing my DNS to getting a new router. AT&T advertises 35 Mb/s wireless internet for the plan I have, yet, the fastest download speed I have ever ACTUALLY gotten was ~3.0 Mb/s. I do not know if there is a way to prioritize devices over another, but I game on this devic

Questions

78

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Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

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119

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Slow speed / 10% packet loss / Uverse 10Mbps

Hi everyone, I've been using DSL for 10 years or so, most of the time with ATT U-verse, and I've been seeing terrible, TERRIBLE speeds over the past week or so. Nothing changed. I tried speedtest on my android phone: I get 20 Mbps Down/10 Mbps Up on LTE, and I get 10 Mbps down (expected) and 0.49 Mb

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How to remove a page from the Phishing log?

ActiveArmor has labeled a website that I use constantly for Phishing. So I need to remove it. The videos send you to the app. The app is supposed to give you notifications so you can override. Mine didn’t . Then that you go to Profile and there you can authorize websites and more. Mine does not do a

Questions

52

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Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

170

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