
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Ever since upgrading to the iPhone6 I can not send or receive SMS texts. I have tried resetting the network, removing SIM card, turn iMessage on/off, removing and reenterint contacts. Any help would be appreciated!
Questions
•
Apple
Hello, I cannot receive SMS short codes on my phone. I need to receive short code messages in order to validate a bank account as well as receive public service messages. Regular text messages (from other cell phones) work fine. Currently using the $35 monthly prepaid plan on an Android Motorola X4
Questions
•
Account & Usage
I have a 1st gen Moto X on AT&T, and my girlfriend has a different Motorola phone (don't remember the model off the top of my head, but I think it's one of the budget ones) on Republic Wireless. SMS and MMS messages are often delayed or even dropped. This has been happening on and off for around a y
Questions
•
Data & Messaging Features, Internet Tethering
Just got a new phone ( not an iPhone) for my son. If I txt him with iMessage on it goes to the wrong person. If I turn iMessage off the txt goes to the right phone. How do I remove the association between the new phone number and the incorrect AppleID?
Questions
•
Data & Messaging Features, Internet Tethering
Not sure why my original post was deleted, so I'm posting this again and hoping for some help! Bear with me if I'm a little long-winded here, but here's a TL;DR: For months now, I've had intermittent issues with receiving and sending MMS and sometimes SMS on five different Pixel devices. The story:
Questions
•
Android
We have a business account with a couple of cell lines and a few ZTE Velocity (MF923) hotspot modems. Is there a way to send text messages to our clients utilizing the AT&T network?
Questions
•
Data & Messaging Features, Internet Tethering
Hi I Have an iPhone XR that is currently not able to receive and send SMS (iMessage is working fine) Software is up to date and I have restarted my phone and refreshed the network Can anyone assist me? Thanks in advance
Questions
•
Data & Messaging Features, Internet Tethering
At first I wasn't able to send sms text messages, but only received them. I looked up my issue to see if someone else has had the same issue, so I found out that all I needed to do was change my text message center number to something else and it's been working since last night.
Questions
•
Data & Messaging Features, Internet Tethering
I have a SPOT Satellite GPS Messenger used as a safety device to transmit messages or summon help when I am in the backcountry. I am able to program in canned messages the system will send via an e-mail, text message or both. I preprogram the device to send e-mail for example to: Johnsm
Questions
•
Wireless Account
I have a $10/month GoPhone plan. Every time I complete a call, or send/receive a text, I get a text message from AT&T which says, "Your GoPhone balance is $XX.XX." These messages are unnecessary, distracting, and (above all) annoying. Can I turn them off?
Questions
•
Data & Messaging Features, Internet Tethering
I have an iPhone XS with a EU carrier physical SIM and ATT eSIM. For the most part everything works as expected. However, every so often when I send an SMS and specifiy to use the EU sim for the message, I get an error from ATT that the SMS cannot be delivered, incorrectly formatted number, etc. whe
Questions
•
Apple
I got an android system update to version 8.1.0 on my Samsung Galaxy Prime 3 2-3 days ago. I'm noticing that now my messaging app no longer allows group msgs to be sent as SMS even tho' it shows the option to do so in the app. I used to be able to send SMS to group before the upgrade. I use an app t
Questions
•
Data & Messaging Features, Internet Tethering
Some weird stuff started about 2 months ago...Sometimes I'll get a text on my unlocked phone, and I see the notification, which stays on the screen for a few seconds, then slides up and disappears as normal.Now - if I touch that notification BEFORE it disappears, it takes me to the text message, no
Questions
•
Apple
There have been issues as of September 2019 where if I am connected to WiFi, any MMS does not download but will show a blank MMS and ready to download once I am on data instead of WiFi.This is getting annoying and I am also getting alerts of messages(both SMS/MMS) being received twice or more times.
Questions
•
Data & Messaging Features, Internet Tethering
I recently purchased a Moto X 2nd Generation "Pure Edition" from the Motorola website and activated it on my Family Share NEXT account. Today, I am trying to install the AT&T Messages App, but the Google Play store says it is incompatible with all of my devices. I was able to install the tablet ve
Questions
•
Data & Messaging Features, Internet Tethering
I have had a big problem receiving group text messages on my 5s. My main group is a combo of apple and android, and of Verizon and AT&T, They can see what I send but my messages bog down coming back. I don't get them sometimes for 36 hours and then they come randomly, sometimes dozens at a time.
Questions
•
Apple
I upgraded to Lollipop on my Galaxy Note 3 yesterday, and most of it is very good. However, one thing that seems to be missing is that I am not getting previews of my SMS messages on my lock screen; I am only getting a notification that I have a new message. I even have selected the option to show
Questions
•
Samsung
I used to be able to create a message and add up to ten pictures or 9 pictures and 1 video. Now I am unable to send more than 1000kb which is only three pictures in my message. I really hate having to send the person four messages to get all my pictures/videos in the message. What happen? Did I
Questions
•
Samsung
Since October 29th, all of my text messages to other iPhone users are being sent as "text message" and not as iMessage. They take longer to send and to receive, and the change is driving me crazy.. I haven't done anything to change my network settings, anything I can try to fix this?
Questions
•
Apple
Up until a week ago I was receiving Pictures via SMS, but now I am not... only from one contact! They are sending the messages from a Galaxy S7 to my Galaxy S9. Both of us have Advanced Messaging and have cleared our cache/restarted our phones, etc. I have been able to receive pictures from other co
Questions
•
Data & Messaging Features, Internet Tethering