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Charging Me for a Device I returned with Smart Label

ATT,I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.Your label shows it was picked up by the agent and I can't walk it into Wash

Questions

 • Phone & Device Upgrades

393

1

0

0

Smart Label Return Service - I cannot Track with return lable code provided. Help

I have placed my phone in the box with return label provided and I am trying to track with the tracking number on the smart label and I cannot find the tracking information online. I am concerned about completing the claim process since I have no control over the mail system. Can someone help me.

Questions

 • Wireless Account

387

1

0

0

Smart label tracking.

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

Questions

 • Wireless Account

1.4K

2

0

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Lost phone by ATT's 3rd party Logistic and ATT is charging me

So I just got off the phone with this departmentCan someone explain to me how I shipped a phone back to ATT for an upgrade, it shows shipped out on the USPS site they show it received it at the 3rd party Logistics, the 3rd party can't find it and ATT is charging me.They are also telling me if their

Questions

 • Wireless Billing

47

0

0

0

AT&T Smart Label Tracking Issue

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

Questions

 • Wireless Account

990

9

0

Replacement device received. Old device has not arrived to you.

I am quite upset. I received my replacement device on the 2nd of October. On the following Tuesday, the 9th, my husband brought the return package to the post office. I do have a tracking number, but I am not able to access it, as I am at work. On Saturday, October 19, I received a voice mail statin

Questions

 • Phone & Device Upgrades

317

1

0

0

Newgistics lost returned phones/account limbo

I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I tracked the packages

Questions

 • Wireless Billing

976

2

0

0

Returned iPhone not scanned after using AT&T smartlabel

I upgraded my phone through my AT&T Next contract to a fantastic iPhone XS. It's great and I love it!I returned my old iPhone 8 plus using the USPS parcel select return service label (smart label) that was provided to me on 10/24. It's been more than 2 weeks since I dropped off my return package at

Questions

 • Phone & Device Upgrades

422

5

0

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Smart phone return via Smart Label !!

guys,i used smart label to return phone to att store. i thought this would be smart and quickest. now im worried. i cant see any status update after i dropped off my item in usps store!!whats going on . please help!!

Questions

 • Wireless Account

166

0

0

0

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions. I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com. I see

Questions

 • Apple

538

1

0

0

smart label is not showing anything for my package

I sent my package with my damage phone the second week of January and still nothing shows for it in the smart label website.  I'm worry because I see alot people with the same problem I contact At&t and they still have not received the phone. Went to talk to the people in the post office and they do

Questions

 • Samsung

80

1

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