This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my

There is at Att line down all the way across our front yard, in the road, and across our driveway. We've tried contacting you several days in a row, held on hold for hours, been transferred to multiple departments only to be told to call the very same number we've called in the first place to report

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

I live in the Old Colorado City/Manitou Springs area of Colorado and when I am at home I have full bars of 4G LTE but can't browse or use any of my apps. Sometimes I lose LTE altogether just sitting in the same spot. I have refreshed my connection, my account was reprovisioned for my area, and I hav

We recently upgraded to 50 (from 24)... and our internet almost seems worse. We do have a lot of items connected, phones, tv, game systems, thermostat, laptops and desktops.  We often have issues connecting or staying connected while streaming movies.  We've already had 3 techs come out.&

Hello, I have been trying to set up a new wifi mesh system to improve coverage in my house. However, the speeds I am getting from this new network are inconsistent and usually very slow. Occasionally, the speeds will rebound to where they should be, but this is infrequent and unpredictable. The cove

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

I have an iPhone, and I don't seem to receive any notification at the time when someone leaves me a voicemail. Notification is often delayed by several days. For example, my partner just called me, and immediately after our phone call, I received 2 voicemail notifications that this same person had l

What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support.  I am getting extremely slow speeds from the

I have same problem as several who have posted previously. I can’t turn off the active armor VPN. No matter what I do it automatically reconnects. I turned off auto connect and I turned off the VPN in my phone settings. I’m on my home network that it tells me is secure. And it immediately automatica

My att email is very slow, almost worthless. If I check a box it takes a few seconds to acknowledge the check and even longer to delete the message. Same with loading and sending. It is even worse with chromium on my Raspberry Pi400. People have sent emails and they never come thru. Right now I'm sw

In the last few months, my iPhone 13 Pro has been struggling with data service in the Coos Bay Oregon area. I keep modifying my cellular settings to help compensate for the issues.  I wonder if someone has insight into why this may be in our location. 

As mentioned in the title, I am regularly seeing issues with my ATT fiber performance. I see the same issue across many devices, wired and wireless. When I launch a new website, it takes several seconds to start loading, followed by instant load. Video calls have a delay in first connecting followed

We have used at%t for awhile now, recently our upload speed dropped to 1mb, and even lower randomly, but on the at%t app it says the internet is fine, and when calling the bot they use to tell you about it says the same, I have restarted the gateway, I am wired with ethernet, We can't get in contact

What's the deal with a brand new Ford Explorer using the ATT Connected car trial plan getting really awful speeds? I'm showing full bars LTE but then when I do bandwidth test, I'm getting 0.050Mbit/s... that's literally dialup speed. I haven't hit the throttling range, it's just plain unusable. A

Hi, just had a technician here because our DSL only shows ~ 82 MBit downstream even though it is the 100/20 service. The modem reports: DSL Status Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 38652 44090

So I have been a AT&T costumer for over 10 years now. I have the wireless account and U-Verse internet account. At some point I "unified" my account, because it promotes it whenever you log in. Both bills in one? Simplify things? Sure! Why not? Well, now, years later, I need to move my niece and

I currently have 18 Mbps internet in a household/community tailored towards military members cause of how close we're to the base. There are neighborhoods under a half a mile away that have fiber but this community does not. I literally can not do anything on 18 Mbps with 4-5 people in the house

Hi, I am not getting the WiFi signal strength I should given my infrastructure. Home is 3600 sq ft, fiber comes in at NW corner in basement to BGW320-500. I have four Google Mesh units spread over all three levels, using a the same SSID/PWD on the fiber modem and Mesh units. 1. Basement unit conn