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new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

Questions

215

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Autopay Discount to my $40.00 monthly plan

I'm not getting the Autopay Discount on my $40.00 plan is it because I'm on the Affordable Connectivity plan? Thank you

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57

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

471

2

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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43

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16GB / $300 Per Year Issue - Slow-down upon renewal?

Been on the 16GB / $300 plan for a year. Performance has been great and no issues.  My renewal was yesterday (Nov 13), so I preloaded the account with sufficient funds for the renewal a couple weeks ago.  Everything looks like it worked... balance was paid and my new renewal date is Nov

Questions

103

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Mesh with ATT Air

Are we able to use a mesh system (eero) with the new ATT air? I plugged the Eero unit to the back and it works. Only issue is that the Eero network is not getting the same download speed as what I’ve been getting if I connect directly to the ATT Air. Isn’t the mesh suppose to match the same download

Questions

540

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5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

2.7K

10

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Difference Between Network to Router & Router to PC

This is the result of my speed test after upgrading from copper to fiber optic 1000. As you can see, the internet speed to my router/gateway is as advertised, over 1000 mbps.  But the speed from the router to my computer, an Acer Aspire PC, is only about 300.  The technician who did the i

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66

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Closed

Use Ubiquiti equipment as gateway/router on Internet-only ATT Fiber service or use Bridge mode?

For a variety of reasons such as better latency performance with better control of packet handling, control of enterprise DNS settings, etc, has there ever been an update or method to remove the ATT gateway/router from the connection?With Verizon, the company helped remove their equipment totally. I

Questions

807

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Internet randomly goes out

Sometimes it happens daily, sometimes it's every other day. Sometimes its once a week. This has been going on for about 2 years.Things conected to the internet:1 computer3 ipads4 phonesa tvan xbox onea ps4

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444

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ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

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120

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att u-verse issues in my town (im not the only one)

i live in a relatively small town in oklahoma, the whole north end of town has been having issues for the last 8 months, me and several other people have had countless tech's out they are always baffled because the signals all come in perfect, but when we run a speed test over ethernet its terribly

Questions

376

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I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

Questions

517

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Uverse makes all applications on my macbook run slow--sometimes

To a tech whizz, I bet this issue will sound like a feather-brained hallucination but I have tried very many reasonable, practical solutions (I will list them all,) and it endures. In a nutshell: the wifi set-up I have at home is making my computer slow. To be clear, it’s not that my wifi itself is

Questions

468

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HotSpot

Does att unlimited plan have a limitation on hotspot usage or can I play unlimited games on my computer with my hotspot?

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13

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Extremely weak WIFI but stong/normal over ethernet

I have been having a lot of issues with our ATT provided router recently. Whenever I try to use my phone over WIFI it constantly buffers, takes forever to load, and sometimes I have to completely shut off the WIFI and just use our data. My PC (In the exact same room that I am using my phone in, not

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158

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Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

86

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Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

Questions

479

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U-VERSE NOT ENOUGH MBPS

We're paying 50$ per month on our U-VERSE, yet we only get 1-2 MBPS. When someone came to our house and installed it, we got at least 20 but when he left, 3-4 months later we only had 1-2. Rarley do I get 4...  We're wasting our money, not to be rude, but on nothing.

Questions

421

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MO Outage

Was looking for some info on the forums but hadnt found anything super useful outside of some folks with resolved issues. I've been having periods of downtime with my internet since Tuesday of this week (12/21/2021). I called after a huge issue that knocked me out of work for a few hours and with so

Questions

51

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