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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

90

1

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

56

3

0

OREO update rendered my S7 Useless.. Now is very slow and dies after less than 2 hours. Very Upset..

I Have Galaxy S7 Which Since getting the OREO update now dies after less than 2 hours of being unplugged! In battery usage it now Shows "Android System" as using up 50% of my battery yesterday! also the cpu never idles at 307mhz anymore now it idles around 1200 which explains why battery life is so

Questions

 • Samsung

311

1

0

0

Cancelling Internet ONLY Plan Question

I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service

Questions

 • AT&T Internet Account

35

1

0

Internet randomly goes out

Sometimes it happens daily, sometimes it's every other day. Sometimes its once a week. This has been going on for about 2 years.Things conected to the internet:1 computer3 ipads4 phonesa tvan xbox onea ps4

Questions

 • AT&T Internet Equipment

432

3

0

0

At&t Note 10 plus 5G has little to no upload speed when running a speed test on mobile data (not WIFI).

My Note 10 plus 5G is very slow on mobile data. When a speed test is performed I get maybe 10Mbps download and 0.01Mbps upload. Is there a setting somewhere on the device that is limiting my network speed. This makes all apps run slow and makes me want to throw this $1500 paperweight in the lake. An

Questions

 • Samsung

396

1

0

Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

54

1

0

Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

Questions

 • AT&T Internet Plans

213

2

0

Why can't I get faster internet service, even though the house next door, 50 yards away can?

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call un

Questions

 • AT&T Internet Plans

140

21

0

router replacement

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

Questions

 • AT&T Internet Equipment

140

2

0

ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

Questions

 • AT&T Internet Equipment

108

5

0

Wifi range and signal strength

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

Questions

 • AT&T Internet Equipment

70

1

0

MO Outage

Was looking for some info on the forums but hadnt found anything super useful outside of some folks with resolved issues. I've been having periods of downtime with my internet since Tuesday of this week (12/21/2021). I called after a huge issue that knocked me out of work for a few hours and with so

Questions

 • AT&T Fiber Equipment

46

1

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

 • AT&T Internet Account

81

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

55

2

0

ATT UVERSE LOW UPLOAD RATE

Just had ATT UVERSE installed on 8AUG, Friday, and I cannot use the internet for anything becuause I cannot communicate with any website. Sure the download is great, but if no website can register clicks on their links, it is kind of a moot point. It took ~10-15 times to attempt to logon to My

Questions

 • AT&T Internet Features

2.8K

29

0

0

Upload speeds at .4 to 10 mbps with fiber 1000

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

Questions

 • AT&T Fiber Equipment

120

3

0

Cell Service Issues

Hi AT&T, we moved apartments 6 months ago, and finally had AT&T service of a whopping 3 bars (our last place had none, for 2 years), there is a neighboring building being constructed, which is now on floor 2 of 6 of construction and our cell service is now down to 1 or 0 bars. How does AT&a

Questions

 • Network Coverage

58

1

0

LAG ISSUES WHILE GAMING

ANYONE ELSE EXPERIENCING INTERNET LAG ISSUES WHILE GAMING?? I HAVE FIBER 300 MPS CONNECTION BUT LAG MAKING GAMING VIRTUALLY IMPOSSIBLE! PING JUMPS TO > 2 SEC!!

Questions

 • AT&T Internet Features

157

1

0

Updated s3, but now having lag

I updated my Samsung Galaxy s3 to run the new kernel version 3.0.31. Unfortunately, ever since then, my phone has become very unresponsive.Texting lags where i type out a sentence, and the sentence doesnt show up until a second later.Apps are running slower then before the update.I do not have that

Questions

 • Android

2.9K

2

0

0

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