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Internet Down & Keeps Dropping - Solutions & Tips from the AT&T Community

Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve low speeds Get back in service (loss of internet) Improve poor Wi-Fi pe

Questions

 • AT&T Internet Equipment

103.7K

32

0

Accepted Solution

Official Solution

data problems in Mexico

I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f

Questions

 • Data & Messaging Features, Internet Tethering

6.4K

26

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

237

6

0

Accepted Solution

Official Solution

Slow internet over wireless, looking at adding a wireless N router - question about data throughput

I have found that my wired internet runs close to 20Mbps, while the wireless runs 8 to 10 on a good day. Lots of 2.4GHz networks nearby. I have been reading about adding a wireless N router running at 5GHz to fix the problem. Sounds great, but now it's time to pick a router and wireless N adapters.

Questions

 • AT&T Internet Equipment

3.1K

4

0

0

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Official Solution

My Own Modem/Router

I am looking at options concerning my Internet service. One thing I would like to do is to replace the 2-Wire gateway provided with AT&T with one that I purchase. Is that possible? If so, what are some recommendations? If Not, why? Thanks.

Questions

 • AT&T Internet Installation

113

1

0

Accepted Solution

Official Solution

Improve Hot Spot Wi-Fi - A Solution From AT&T Community

Some AT&T Hot Spots have the option to adjust settings to improve your Wi-Fi range and band. This can help improve your MiFi experience.   Note: Some mobile Hot Spots do not have the option to adjust Wi-Fi Band or Wi-fi Range due to system limitations of the device.   Things T

Questions

 • Wearables

18K

3

0

Accepted Solution

Upload speeds

I have ATT Fixed Wireless Internet / UVerse. My upload speed test indicates a speed of 6.1 Mbps. I upload 2 hour long videos every Monday. Sometimes it takes 3 -4 hours per video and sometimes it takes 24 hours. The videos have been formatted for YouTube 720p HD. What should I do to have faster uplo

Questions

 • AT&T Internet Features

133

1

0

Accepted Solution

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

 • Apple

2.6K

10

Billing and Internet Throttling

Good morning,I am paying for Fiber 300 and have only been able to get 100 mbps Down/Up for quite some time now. I had a tech come out 2 months ago and he couldn't figure out why I was only able to get 100, at most 150 on any of my devices. I was directed to customer service and given a new (same mod

Questions

 • AT&T Internet Account

10

0

0

Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

Questions

 • Apple

34

2

0

att u-verse issues in my town (im not the only one)

i live in a relatively small town in oklahoma, the whole north end of town has been having issues for the last 8 months, me and several other people have had countless tech's out they are always baffled because the signals all come in perfect, but when we run a speed test over ethernet its terribly

Questions

 • AT&T Internet Features

372

4

0

0

Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

 • Wireless Account

55

5

0

Slow like dial up

My plan is for internet only. I live on property owned by Time Warner, so it's not like it' not wired up.  Anyway, I pay $60 / month for 12MB service.  It is NEVER even that.  Ever.  It drops to 3 or 4 most of the time and falls out daily.  So sick of unplugging and re-plug

Questions

 • AT&T Internet Account

116

1

0

0

Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

Questions

 • AT&T Internet Plans

466

3

0

0

Connected car 4G LTE tests less than 1Mbit/s

What's the deal with a brand new Ford Explorer using the ATT Connected car trial plan getting really awful speeds? I'm showing full bars LTE but then when I do bandwidth test, I'm getting 0.050Mbit/s... that's literally dialup speed. I haven't hit the throttling range, it's just plain unusable. A

Questions

 • Data & Messaging Features, Internet Tethering

23

1

0

U-VERSE NOT ENOUGH MBPS

We're paying 50$ per month on our U-VERSE, yet we only get 1-2 MBPS. When someone came to our house and installed it, we got at least 20 but when he left, 3-4 months later we only had 1-2. Rarley do I get 4...  We're wasting our money, not to be rude, but on nothing.

Questions

 • AT&T Internet Plans

419

1

0

0

Uverse makes all applications on my macbook run slow--sometimes

To a tech whizz, I bet this issue will sound like a feather-brained hallucination but I have tried very many reasonable, practical solutions (I will list them all,) and it endures. In a nutshell: the wifi set-up I have at home is making my computer slow. To be clear, it’s not that my wifi itself is

Questions

 • AT&T Internet Features

466

2

0

0

Internet issues when using Netextender- Hardwired speeds go from 700/300 to 5/20...

Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+.   I have done a ton of research on forums, found some

Questions

 • AT&T Fiber Equipment

58

1

0

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

Questions

 • AT&T Internet Features

508

3

0

0

Mobile Network is Unavailable

I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made.  I googled for help and followed the instructions to force stop all Apps.  Every since then I can no longer make outgoing and receive incoming calls.  Also, I

Questions

 • Android

44

2

0

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