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Speed keeps dropping way down

I have the 15mbps uverse service. Over the last few days (maybe longer), my speed keeps dropping down to around 1 to 1.5mbps downstream (measured on Speedtest.net multiple times). Recycling the gateway typically restores speed to close to 15 for a short time, only to have the speed degrade again soo

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302

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AT&T using deceptive marketing tactics to lure customer into commitments they DONT keep

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

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434

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Intermittent Uverse Service

I have had intermittent slow uverse service for the past month. When I run a speed test, it either doesn't work because the service is so slow or it constantly goes up and down (mostly down). The slow connection started on November 23rd. I called a few days later and the rep sent me a new modem. By

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311

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New home at&t wifi slow on all devices

New house, new at&t wifi. All devices are up to date with latest software. Speed tests show we are getting what we are paying for (300MB). Problem is every device is barely connecting (1 or 2 bars max on apple devices, even when standing a few feet away) and very slow when using the wifi (browsin

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110

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Getting technician to move modem/Wi-Fi

Can I get a technician to come to my house and move my modem/Wi-Fi router to a different location?

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17

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Incredibly Slow

In the past few weeks, our Internet has been incredibly slow. I thought it was due to the location of our router, so I moved it to the center of the house. Signal from the router is now strong on all devices (laptops, Nintendo Switch, iPhones, and an iPad). However, Internet is still so slow as to o

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40

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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33

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Closed

A solution for us.

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

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659

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Galaxy Note 4 WiFi very SLOW after OTA update

After updating my phone several weeks ago, I've noticed that the WiFi speeds on any wireless network I'm connected to is very slow. I've looked for solutions to this problem and found that turning on Airplane Mode and turning it off will momentarily fix it. I do that but the speeds come back down to

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1K

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Delayed MMS messages on S7 Edge after OTA update

I did the AT&T over-the-air update for my S7 Edge and since then, it seems like picture and audio messages are delayed in their delivery. The recepient is an iPhone user, and while I know that iPhone to Android MMS and group messages (and vice versa) have issues right now, I wasn't having any issues

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303

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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34

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Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

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58

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New vehicle device

Anyone know why AT&T (Edited per community guidelines) so bad at enrolling a vehicle to an existing phone plan account?  I've been on the phone for an hour and I'm on my 3rd rep who is trying to figure it out.  I swear, you'd think I was the first person ever in history to want to do this.Yes, I kno

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33

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Invoice Questions

What is the AT&T Next-Up(SM)-phone upgrade feature ($5.00) of this number's monthly charges? Do we have to pay for this? Also, The speed of the phone is too slow and doesn't work well when using 5G. It works fine on WiFi. So, How can I use this properly? I hope to hear back. Thank you.

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35

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Why is AT&T so slow compared to other carriers?

I love AT&T's reliability and data roll-over but why is it so terribly slow in Northern Virginia? Particularly in Loudoun County/Ashburn Farm?  I have opened up a case with AT&T on this issue but it has not been fixed, here is a comparison of speedtests with all 4 carriers in the Unite

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726

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Mobile Share Advantage

Hey all, I posted about this a while ago but was wondering about an update?  I have the 3GB Mobile Share Advantage Plan and I have hit the cap.  However, I have not been throttled.  I am NOT complaining, as full speed is great!  I was just wondering if there was a date set to when AT&T will actually

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498

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Texts delayed by hours

We have been experiencing a delay in all txt.att.net and mms.att.net domains for our employees using AT&T, the messages are sent via SMTP (MXOCCRSMTP2.noam.cemexnet.com) for this particular service AT&T. We're not seeing it for any of the other email or text providers. Any idea this delay is occu

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58

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Slow Service for High Bill

My overall wireless service has been running very slow for the past three months, impacting not only my work and personal endeavors but also my kids' studies. They are completing school and college endeavors at home during the ongoing pandemic. I already have a tough time paying my wireless bill due

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67

4

Upgrading went wrong

I cancelled my service with AT&T. I was using a prepaid. And when I applied for postpaid they declined me. They said I am not yet eligible. When I went to other company and ask them if they can give me a postpaid plan, they said yes. So now I am already using a postpaid plan with some other bene

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42

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

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90

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