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Incredibly Slow

In the past few weeks, our Internet has been incredibly slow. I thought it was due to the location of our router, so I moved it to the center of the house. Signal from the router is now strong on all devices (laptops, Nintendo Switch, iPhones, and an iPad). However, Internet is still so slow as to o

Questions

 • AT&T Internet Account

33

1

0

Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

 • AT&T Internet Features

196

1

0

Texts delayed by hours

We have been experiencing a delay in all txt.att.net and mms.att.net domains for our employees using AT&T, the messages are sent via SMTP (MXOCCRSMTP2.noam.cemexnet.com) for this particular service AT&T. We're not seeing it for any of the other email or text providers. Any idea this delay is occu

Questions

 • Data & Messaging Features, Internet Tethering

53

0

0

Anything I can do to get faster speeds with my 1gbps fiber?

Disclaimer, I'm writing here because there were no posts from 2020 in my search. So, as stated above, I am looking for some method to enhance my wifi/ethernet speed on my fiber 1gbps plan. As of now, I am seeing download speeds of ~300-350 Mbps with ethernet and VERY slow speeds over wifi maxing out

Questions

 • AT&T Fiber Installation

97

1

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

49

1

0

BGW 320-500 some iPhone apps fail to send or receive data.

Hello. I have 1Gbps fiber with a BGW 320-500 residential gateway. On my BGW 320-500 I have the following settings: WiFi: Both bands disabled Home Network -> IPv6: All settings "On" and router Advertisement MTU is 1500 Firewall -> Packet Filter: Disabled Firewall -> IP Passthrough ->

Questions

 • AT&T Fiber Equipment

40

4

0

Paying for 18Mbps and only getting 10.7Mbps

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

Questions

 • AT&T Internet Features

441

1

0

Wi-Fi Speed Test

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

Questions

 • AT&T Internet Equipment

144

8

0

Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

Questions

 • AT&T Internet Account

28

0

0

AT&T U-verse wireless and ethernet suddenly extremely slow download and upload

Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?

Questions

 • AT&T Internet Features

336

1

0

0

Invoice Questions

What is the AT&T Next-Up(SM)-phone upgrade feature ($5.00) of this number's monthly charges? Do we have to pay for this? Also, The speed of the phone is too slow and doesn't work well when using 5G. It works fine on WiFi. So, How can I use this properly? I hope to hear back. Thank you.

Questions

 • Other Phones & Devices

31

2

0

PHONE IS NOT ABLE TO SIGN IN TO INTERNET

Been trying for 3 days to use my Smart Home App on my phone (Galaxy S21 5G)--every time I sign in I get: UNABLE TO SIGN IN Uh.Oh. You need AT&T Internet Service to sign in. If you are an AT&T internet customer, you may need to sign in with a different user ID or link you account to your User

Questions

 • AT&T Internet Account

236

5

0

Google sites (gmail/drive) slow, crashing

Since switching to ATT fiber (1gig), I have had trouble with google based services. One laptop that utilizes google drive, google office apps and that struggles with slow/intermittent internet speeds (as low as 40-60mb/s). I have worked with ATT support several times, we reset the router, connection

Questions

 • AT&T Fiber Account

141

2

0

how to block ports 22 & 23

Hi all, First let me say - I am not an IT guru. High five to those who are!!! I received snail mail from AT&T stating we have a possible Mirai infection on our network (it has been slow AF lately...) A few days later I received an email (below) ​ The IP address it is linking to I am unable

Questions

 • AT&T Internet Security

262

0

0

Speed keeps dropping way down

I have the 15mbps uverse service. Over the last few days (maybe longer), my speed keeps dropping down to around 1 to 1.5mbps downstream (measured on Speedtest.net multiple times). Recycling the gateway typically restores speed to close to 15 for a short time, only to have the speed degrade again soo

Questions

 • AT&T Internet Features

290

3

0

0

Help! Some websites load, but most do not!

This is a problem that I've seen numerous times on the AT&T forum, but have yet to find an answer for. This has never been a problem for me before, but as of today, very few websites work any more. For instance, Facebook, Reddit, and IMDB all load (but go quite slow) while sites like Bestbuy.com and

Questions

 • AT&T Internet Features

1.5K

1

0

0

Google Nest Wifi is slow after setting up BGW320 in passthrough mode

I have ATT fiber at home, BGW320 modem/router. The signal drops off at the front of my house, where my office is. The fiber comes into the back of the house. Bought a Google Nest Wifi with 2 access pucks and set it all up. Configured the BGW320 as passthrough, per these instructions: https://foru

Questions

 • AT&T Fiber Equipment

879

2

0

Wired connection

My wired connection has been blinking orange consistently over the last few days. My connection has also been spotty and specially problematic when I'm attenting virtual video meetings. 

Questions

 • AT&T Internet Equipment

38

1

0

Very Slow Data Roaming Speed

My data roaming speed has been abnormally slow for about 2 weeks now, after getting back from Hawaii when I did use up all of my high speed data. However, My plan renewed two weeks ago, and now when I check I still have 5.5G remaining. my Zip code is 10019, but I am sure it cant be caused by disrupt

Questions

 • Account & Usage

399

1

Slow Service for High Bill

My overall wireless service has been running very slow for the past three months, impacting not only my work and personal endeavors but also my kids' studies. They are completing school and college endeavors at home during the ongoing pandemic. I already have a tough time paying my wireless bill due

Questions

 • Wireless Billing

56

4

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