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Mobile Share Value 2GB when travelling to Canada

Hello, Soon, I'll be travelling to Canada for a week. I have a dual-sim (Microsoft Lumia 950XL) phone. While in Canada, I would like to continue to text and make/receive calls on my US phone number. Additionally, I would like access to cellular data while in Canada. I read:https://www.att.com/esuppo

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

2

0

0

SIM is PUK code locked

My SIM card is PUK code locked and the page that says go to account overview and find the device that's locked isn't working

Questions

 • Wireless Account

70

4

0

How to use old SIM again after updating device with new SIM

I had a AT&T prepaid SIM and have used several day. I bought new SIM and update device with that SIM.But I broken new SIM so I tried to use old SIM but show the message "We seem to be experiencing system issues. Please try again later." when update device web page.When I insert SIM in the phone, SIM

Questions

 • Phones, Tablets & Devices

209

1

0

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

42

2

0

Unable to receive the unlock service email confirmation

I submit to understand lock requests,Because I fill the wrong email address,Unable to receive email confirmation.How can I should cancel the original application to submit new unlock request,Over the past few days, I since the resubmission or tip is under processing

Questions

 • Apple

40

2

Sim swapping

I am thinking about swapping to a different mobile service provider. Can I take my SIM card out of my iPhone and put a different  sim in to test their service, and if I don’t like their service can I swap the SIM cards back without any consequences

Questions

 • Apple

59

2

0

Purchased older model phone on eBay + new mini SIM. Att cannot activate new SIM??

I purchased an ”unlocked” phone on ebay + a new mini sim card on ebay. both arrived. i put the new sim card in. i then went to att.com and tried to activeate the new sim card. each time i keep getting an error message. i called att and they were not able to help me. they said every time they try to

Questions

 • Android

99

3

0

unlocking phones

My Samsung S10e is locked to ATT. The vendor who sold it to us was not aware, and I will not return it since it has been customized to my liking. That said, I have met all of the conditions that ATT requires , and obtained the passcode to unlock the phone. However, I was told by ATT customer service

Questions

 • Samsung

41

5

0

eSIM on prepaid

How do I switch to an eSIM when I have a physical SIM? Stores won't help you as soon as you say you have prepaid. I want to know before I get a new phone that requires one for dual SIM.

Questions

 • Account & Usage

55

1

0

Got my iPhone SE unlocked approval but my SIM still doesn't work

I got approval to get my iPhone se. I backed my phone up and restored it. However my tmobile SIM card still does not work. I have the same problem as the person in this forumhttps://forums.att.com/t5/Apple/received-AT-amp-T-unlock-approval-for-iphone-but-still-does-not/td-p/5317691 The only way to r

Questions

 • Apple

232

8

0

0

Locked SIM card on my Samsung Galaxy J2 Shine

I have been recently hacked and was "cleaning up" my phone. While going through my settings, and activating almost any further security feature, I ran across "SIM Lock". I thought that would help me and protect my information on said SIM... Believed that would keep a hacker from accessing any inform

Questions

 • Phones, Tablets & Devices

92

1

0

SIM Cards

I'm not seeing where to post a private message like some of the other forum posts suggest, so I'll ask here to get started. I'm trying to figure out where I can purchase ATT SIM cards in bulk for our LTE internet services.  We go through an MVNO for the service, so I just need a way to purchas

Questions

 • Wireless Account

26

2

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

70

1

0

Problem with ZTE SPro 2 Unlock

Hi, I have received the Unlock code from ATT for ZTE SPro 2. But i don't get the message mentioned in step 3. The device recognises the non-ATT SIM but no pop-up message to proceed with unlock. Attached is the image of the screen i get once i power it on. Please help. Using a Non-AT&

Questions

 • Other Phones & Devices

78

6

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

30

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

47

1

0

Nano Sim Card

Hello,I want to order a Nano Sim Card for my new phone (iPhone SE) as I currently have a AT&T Multi-Lane Plan on a Micro Sim Card. I want to transfer my and my wife's number to the new Nano cards. How do I order Nano Sim Cards and get our numbers on them now the physical shops are closed?Thank you

Questions

 • Plans & Features

37

1

0

SIM Card Replacement

So I am visiting a different country outside North America and I took out my Att SIM and put it in a box, in order to put a prepaid international card in my phone. When I came back to my room, the lady had thrown away the box with the SIM card inside. I was wondering if to replace the SIM my phone n

Questions

 • Apple

1.4K

3

0

0

eSIM with Family Prepaid Plan

I'm in a AT&T Prepaid Family plan. Currently, we all use physical SIMs. I'd like to change only my physical SIM to an eSIM while still staying in the family plan. How do I go about doing that?

Questions

 • Phones, Tablets & Devices

77

3

0

Activating a Prepaid sim on an existing account

I try to enter the new SIM number but i get this error - Error-We seem to be experiencing system issues. Please try again later.I have tired for several days now and it is not working. I cannot get through over the phone. This is a replacement sim

Questions

 • Account & Usage

35

1

0

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