Hi, @ATTCares @ATTHelp my name is Javier (Edited as per community guidelines) i live in Ecuador, in Ambato city, I bought a phone in Ecuador the model is an Iphone Xs Max Imei: (Edited as per community guidelines), I try to put a new sim in this phone but it doesnt work, i cant call to the number

I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies.  My situation:1. Have been an AT&T customer for 10 years now2. Have my phone on a 2yr or 24months contract.3. Have completed 22months, and am r

Dear all, my IR800 CISCO router got faulty and I had to replace it and I lost all the old parameters. So, now I have to reconfigure the new router then I have inserted the SIM of the AT&T inserted into router and now I have to fill below fields ??, could you help me? ir800#show cell 0 pro

When I submitted the unlock application, I was reminded that I had not paid it back, but I bought this phone from eBay, what should I do

I had my unlocking request approved by AT&T, however, they do not seem to have told Apple as the phone continues to show as locked on Apple's servers and I get the message SIM not supported when I try to use my new carrier. Has anyone had any success in getting help from corporate-owned AT&T wireles

Hello, I hope to get an assistance here. Due to COVID situation I'm some kind of isolated and not able to go to a store to get a mobile number and sign att contract. Is there any option available that would make this possible somehow distantly? If it's possible could you please provide me with the

Hi, I am currently on a prepaid/daily plan and about to go overseas for about 6 months. Can I somehow keep and use the current number it when I return? I will not use the number(sim) nor be on a roaming service when in overseas.   Thank you. 

In an earlier posting to this forum I posed a question about data plans for Sierra Wireless GX450 modems.  I own one.Some very knowledgeable folks responded that all of AT&T's current plans for these devices can be found here (and only here):https://buyasession.att.com/sbd/Common/ShopRatePlans.actio

I had a AT&T prepaid SIM and have used several day. I bought new SIM and update device with that SIM.But I broken new SIM so I tried to use old SIM but show the message "We seem to be experiencing system issues. Please try again later." when update device web page.When I insert SIM in the phone, SIM

I submit to understand lock requests,Because I fill the wrong email address,Unable to receive email confirmation.How can I should cancel the original application to submit new unlock request,Over the past few days, I since the resubmission or tip is under processing

My Samsung S10e is locked to ATT. The vendor who sold it to us was not aware, and I will not return it since it has been customized to my liking. That said, I have met all of the conditions that ATT requires , and obtained the passcode to unlock the phone. However, I was told by ATT customer service

I would like to add a new line to my iPhone for just a month with a physical SIM. I want to share my iPhone with family traveling to Europe, but I need to keep my phone number while they are gone. Is it possible to purchase a new SIM with a different number for just a month and connect it to my ex

I recieved my new Iphone Max Pro. All of my information was successfully transferred to the new phone only to discover that there is no sim card in the tray. They recommended that the new sim card be used in the new phone. Do they send a sim card with the phone? If so where do I look beause I've loo

cancelled account and suspended lines fraud team cancelled service and lines

I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?

The LG G3 Invalid Sim card message happen to me and I got a replacement LG G3 phone and I am sorry to say after about a year it is happening with the replacement phone too! I bought a new battery thinking maybe it was a heat issue with the battery as the phone did seem hotter than normal on the back

Hello, I have a Tecno Camon 12 phone that I've used abroad. I want to use it on my ATT plan in the US, but when I put in the sim card it isn't recognized. Do I need a different type of sim card from ATT for this device or is it not compatible with ATT?   Thanks,   Danny

New phone & SIM to activate: Samsung Galaxy S22 Ultra Old phone trading in: Samsung Galaxy S20+ Note: When I upgraded to my S20+ two years ago, I never activated the new SIM and just used the one from my old phone and placed it in the new phone. Kept the new SIM in the box. Situation: Or

When I enter the wireless number written on my order to sign in the prepaid account. It said "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber. Please check the number and try again." But I am pretty sure that it is the right number. What am I supposed to do now

I was switching my sim into a friends device to see if his device was looked, and now returning my sim to my device, it says "No service". What do I have to do to recover my service?