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Unlock screen not appearing after receiving code

We purchased a refurbished Samsung Galaxy S21 5G from a third party website. After realizing our phone needed to be unlocked by the previous carrier (AT&T) We received an unlock code and followed the steps to input said code. However, when powering the phone back on, there is no code input scree

Questions

30

1

0

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Active phone

I wanna activate my phone

Questions

46

2

0

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Bringing an AT&T device to Straight Talk

If I purchase a phone from someone on an AT&T plan, and they have not yet paid off the device, can I just pop out the AT&T sim and pop in my ST sim and it work?

Questions

2.4K

1

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How to obtain prepaid hotspot sim card online?

I have visited my local at&t store twice now trying to obtain a prepaid hotspot sim card. Each time I have been told to go online to obtain the prepaid hotspot sim card.  How do I obtain a prepaid hotspot sim card online?  Particularly the 20Gb $25 per month (paid as $300 in advance)

Questions

321

2

0

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Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

564

4

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Existing SIM card in a new unlocked phone?

Hello   New user here. I am sure this question has been asked multiple times before, however I just wanted to verify with my own specific case. Im mainly here to inquire about the process of using an unlocked phone. If I had purchased an unlocked phone will I still be able to use my plan simply by t

Questions

17K

3

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Sim card question

We are porting in a line onto our account. ATT is sending a sim card to install in the phone that we are porting in. It is a Samsung Galaxy 7S - will that phone lose everything that is on it when we change out the Sim cards? If so...how do we save the or transfer the what is currently on the phone t

Questions

566

3

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eSIM to physical SIM.

I currently have an iPhone 13 with a physical SIM. I will be traveling abroad and scanning a QR for an international eSIM during my travels.  When I return, I wish to transfer the AT&T physical SIM to the eSIM.  This is in my wheelhouse.  I understand this procedure. Is it pos

Questions

17.1K

7

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Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

838

15

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But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

77

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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

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14K

257

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New phone, will it work in Italy

I just got a new iPhone 14 ahead of a trip to Italy. I want to use the Prepaid International add-on.  My old phone (with a sim) had the proper SIM number to use in Italy as does all the other phones on my plan, but my new phone has a different SIM.  Will I still be able to use my new phon

Questions

189

3

0

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Swapping between IOS and Android without messing up voicemail and teathering?

I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei

Questions

677

5

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

154

4

0

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Invalid SIM/No Sim Found

​I have a AT&T Motivate 2 phone that I bought in December and have had no issues with it until yesterday. It randomly popped up in the corner saying No SIM Card, so I restarted my phone and now it says Invalid SIM. I never take the phone out of its case, I don’t mess with the SIM so there’s no r

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1.5K

2

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Is my phone AT&T compatible?

I recently got a Nokia 2760 flip (temporary phone), although I didn't notice it was "owned" by TracFone. Currently it says my AT&T prepaid sim card is invalid. If I got the phone unlocked, could I use AT&T with it?

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981

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Wanted to add a secondary phone number on my iPhone that would be a PREPAID Account

Why is this so complicated?

Questions

480

5

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Activating E-sim when outside of the United States

Question from an AT&T corporate store employee: Can you activate an E-sim with your American number when you are outside of the USA? My sister is in Turkey and currently has her American number on a physical sim card inside of an iPhone 11, but she just got an unlocked iphone 14 and wants to act

Questions

1.4K

6

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

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3.8K

6

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Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

Questions

37

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