Hello, I have a Tecno Camon 12 phone that I've used abroad. I want to use it on my ATT plan in the US, but when I put in the sim card it isn't recognized. Do I need a different type of sim card from ATT for this device or is it not compatible with ATT?   Thanks,   Danny

Hi,I have lost my sim card while travelling overseas. Please can you send me a replacement sim at my address.

Hello, I currently have a number with Consumer Cellular on an iPhone XR but they don't offer esim. I am traveling a lot for work in Mexico so I wanted to esim a number locally but they didn't have esim at the AT&T store I visited in Cozumel and I just bought an annual plan with a physical sim

I'm in a AT&T Prepaid Family plan. Currently, we all use physical SIMs. I'd like to change only my physical SIM to an eSIM while still staying in the family plan. How do I go about doing that?

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes, and if I have to get a new SIMS card, will he be able to keep the same phone number?

I got approval to get my iPhone se. I backed my phone up and restored it. However my tmobile SIM card still does not work. I have the same problem as the person in this forumhttps://forums.att.com/t5/Apple/received-AT-amp-T-unlock-approval-for-iphone-but-still-does-not/td-p/5317691 The only way to r

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

My SIM card is PUK code locked and the page that says go to account overview and find the device that's locked isn't working

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

I went through the unlock process and received approval.  The status shows approved.  I've attempted to put in 3 different sim cards (non ATT, we now live internationally).  I know this company Tigo is supported because I have two other iphones that were originally ATT that are working fine, includi

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

Does AT&T offer SIM cards with public IP address? Does the wireless plan support public IPv6?

I currently have an older phone with a regular sized SIM card on a GoPhone account. I just ordered a new phone that came with a microSIM card. How can I transfer the phone number to the new phone? Can I just call AT&T and have them update the SIM card associated with this number? Do I need to look i

So I am visiting a different country outside North America and I took out my Att SIM and put it in a box, in order to put a prepaid international card in my phone. When I came back to my room, the lady had thrown away the box with the SIM card inside. I was wondering if to replace the SIM my phone n

I have an AT&T brand Samsung Galaxy S8 unlocked that I was using with the prepaid service Straight Talk on the AT&T network. I left Straight Talk to go to another prepaid service called Visible on the Verizon network, and take my number with me. IMEI was verified compatible, but when I put t

I will be visiting the US next month for 3 weeks and was looking at getting a prepaid plan. I currently use an iPhone 11 Pro and, as I will also need to continue using my home cell service (on roaming) and don't want to carry another phone, I was wondering if getting a prepaid plan via eSIM is al

I have a Galaxy J7 with I'm taking to Mint Mobile. I requested an unlock code, put in the new SIM, got the message: SIM network PIN blocked. Enter SIM network PUK, and tried entering in the unlock code AT T gave me. I got the error: Incorrect network unlock code entered. Since then, I've been throug

I recently ran over my phone with the mower and destroyed the phone and sim card. I got a new phone, same phone I had, Nokia G20, do I have to go buy a new sim card or can I do the eSim?