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Foreign Esim Provider While Traveling / Wi-Fi Calling & Texting

Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions  Would I need to remove my physical sim card from my phone while using the local e-sim? If not,

Questions

450

13

0

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Official Solution

Bought a S21 Direct From Samsung and AT&T Does not know how to activate a new 5G SIM...

So I got my new S21 today. My old phone, an S9, is active with a standard 4g SIM.  The S21 came with a new AT&T 5G SIM.  There is no option on the activation website to input a new SIM.  You can add a new line with a new SIM, but you cannot update an existing line/account. 

Questions

2.7K

3

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Official Solution

unlock an old iPhone 2G

Hi I have an iPhone 2G (MB384LL/A) with an AT&T simlock. I would like to unlock it to use it in europe. Can anybody help to unlock my device? thx Regards Thomas

Questions

628

12

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Accepted Solution

I got Airtel ESIM in my iPhone XR mobile but I don get signal in USA

I got to know AT&T network will provide signal for Airtel customers can you help me to troubleshoot the Issue

Questions

224

1

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Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Questions

3.5K

1

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No service on new device, already activated and number port confirmed

Cannot figure out how to get to a human using the customer service numbers. Hoping for some help here. Here's the background: I'm switching to ATT prepaid from Cricket using a new unlocked pixel 4a I just bought.  I ordered and received a SIM card from ATT in the mail that has my old phone

Questions

2.7K

6

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Accepted Solution

Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

Questions

312

7

0

Accepted Solution

Getting a "sim not provisioned mm#2" message on Galaxy S3

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Questions

78

4

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

135

28

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Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

3.1K

8

Accepted Solution

Google pixel 4 xl locked

Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very

Questions

96

3

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Unlock my Phone - completed 22months on 24month contract

I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies.  My situation:1. Have been an AT&T customer for 10 years now2. Have my phone on a 2yr or 24months contract.3. Have completed 22months, and am r

Questions

340

2

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Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Questions

14

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Activating a Prepaid sim on an existing account

I try to enter the new SIM number but i get this error - Error-We seem to be experiencing system issues. Please try again later.I have tired for several days now and it is not working. I cannot get through over the phone. This is a replacement sim

Questions

51

1

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Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

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22

1

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Prepaid SIM card

Is the SIM card different for prepaid and contract services?

Questions

277

1

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Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

Questions

29

1

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public IP address

Does AT&T offer SIM cards with public IP address? Does the wireless plan support public IPv6?

Questions

73

0

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Cannot activate prepaid sim card

When I enter the wireless number written on my order to sign in the prepaid account. It said "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber. Please check the number and try again." But I am pretty sure that it is the right number. What am I supposed to do now

Questions

338

2

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Add line to iPhone

I would like to add a new line to my iPhone for just a month with a physical SIM. I want to share my iPhone with family traveling to Europe, but I need to keep my phone number while they are gone. Is it possible to purchase a new SIM with a different number for just a month and connect it to my ex

Questions

72

1

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