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Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions Would I need to remove my physical sim card from my phone while using the local e-sim? If not,
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Network Coverage
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Official Solution
So I got my new S21 today. My old phone, an S9, is active with a standard 4g SIM. The S21 came with a new AT&T 5G SIM. There is no option on the activation website to input a new SIM. You can add a new line with a new SIM, but you cannot update an existing line/account.
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Samsung
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Official Solution
Hi I have an iPhone 2G (MB384LL/A) with an AT&T simlock. I would like to unlock it to use it in europe. Can anybody help to unlock my device? thx Regards Thomas
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Apple
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I got to know AT&T network will provide signal for Airtel customers can you help me to troubleshoot the Issue
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Apple
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Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho
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Wireless Account
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Cannot figure out how to get to a human using the customer service numbers. Hoping for some help here. Here's the background: I'm switching to ATT prepaid from Cricket using a new unlocked pixel 4a I just bought. I ordered and received a SIM card from ATT in the mail that has my old phone
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More AT&T PREPAID Discussions
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I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T
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Samsung
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I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing. As far as I know the other phones on the account are working but this one isn't for some
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Samsung
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I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
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Wireless Billing
Official Solution
Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed
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Data & Messaging Features, Internet Tethering
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Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very
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Android
I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies. My situation:1. Have been an AT&T customer for 10 years now2. Have my phone on a 2yr or 24months contract.3. Have completed 22months, and am r
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Other Phones & Devices
I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I
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Account & Usage
I try to enter the new SIM number but i get this error - Error-We seem to be experiencing system issues. Please try again later.I have tired for several days now and it is not working. I cannot get through over the phone. This is a replacement sim
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Account & Usage
Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel
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Account & Usage
Is the SIM card different for prepaid and contract services?
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Plans & Features
My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?
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Android
Does AT&T offer SIM cards with public IP address? Does the wireless plan support public IPv6?
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Data & Messaging Features, Internet Tethering
When I enter the wireless number written on my order to sign in the prepaid account. It said "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber. Please check the number and try again." But I am pretty sure that it is the right number. What am I supposed to do now
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Account & Usage
I would like to add a new line to my iPhone for just a month with a physical SIM. I want to share my iPhone with family traveling to Europe, but I need to keep my phone number while they are gone. Is it possible to purchase a new SIM with a different number for just a month and connect it to my ex
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Account Features