I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

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I recently called ATT to request a faster internet speed. The individual on the line quoted me a low price if I also signed up for UVERSE. She made a lot of promises which didn't happen. No install costs, fixed pricing on internet for a year, she quoted a lower price for the internet than what i rec