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iPad Pro 9.7 Shipping Yet?

Hey there, This is the first time I've preordered an Apple product from AT&T and am a little worried as I've been an observer before. I preordered the 128GB iPad Pro 9.7 within 2 minutes of the preorder going up, and my "Expected Shipping Date" is 3/30/16 (today). However, it's now after 6pm Eastern

Questions

 • Apple

463

6

0

0

Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

 • Wireless Billing

81

2

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

632

1

0

0

What happened to my delivery date?

Where did the delivery date go? Does this usually happen? Thanks. Before, it said Oct 24th - 26th.

Questions

 • Apple

546

1

0

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

864

4

0

0

WHERE IS MY PHONE? STATUS IS STILL PENDING AFTER 72 HOURS!

I ordered a iphone 6 plus 4 days ago and the shipping status is still pending. I've spoken to 10 different reps including 2 managers and NO ONE HAS BEEN ABLE TO HELP ME. When I check the status of the shipment at att.com/checkstatus there is absolutely no information for me to see regarding the stat

Questions

 • Wireless Account

996

4

0

0

iphone 6 plus Shipping Delay ATT No Help

Ordered 9/23, (2) iphone 6 PLUS Space Gray, Business account, shipping window of 10/31/14-11/11/14.  Well my window ended 2 days ago.  On the 11th my 877# status went from backordered to "being processed with an expected ship date of 10/31-11/11.????? No phone yet, no tracking number, no progress. I

Questions

 • Apple

2.4K

18

0

0

Another Missing Equipment Charge

I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a

Questions

 • U-verse TV Equipment

258

3

0

0

Note 7 Shipping UPS GROUND???

Preordered Note 7, phone shipped according to ATT on 8/17/16 via UPS Ground. I won't get my phone until 8/22/16 while everyone that didn't preorder can get it tomorrow. Whoever made the decision to ship UPS Ground instead of Air should be fired.

Questions

 • Android

416

2

0

0

iPhone X really shipping USPS??

I FINALLY got my shipping notification today, and after seeing most people being delivered fedex I was surprised to see mine as USPS? Anyone else?

Questions

 • Apple

310

0

0

0

Newgistics - no tracking info

I've been dealing with this issue for a month now and I dont know what else to do.  I've been fighting to exchange a phone I didnt like.  Was told conflicting info over and over and FINALLY got someone to let me exchange it even though it had been past the 14 days period due to all the wrong info I

Questions

 • Wireless Account

198

0

0

0

Closed

iPhone 6s Plus Shipping dates

Why is iPhone 6s Plus shipinng dates are Oct 16 - Oct 23 ? While on the Apple.com it shows delivers 25th... I already ordered from premier site, since I had no choice as I dont have ATT Next and do not wish to move to it. But why is the ship dates are so far out for the 6s Plus via ATT ?I really hop

Questions

 • Apple

42.7K

1.9K

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Closed

iPhone X shipping question

Hello from Texas!  I am just wondering if anyone here ordered their new iPhone X on or after 11/11 has gotten any shipment confirmation or had dates for their order changed.  I ordered directly from the ATT store here, and received the confirmation email with shipping dates from 12/4 to 12/10 and th

Questions

 • Apple

5K

67

0

0

Accepted Solution

Official Solution

SHIPPING INFO NEED HELP!!!!!

I ordered my phone Saturday around 1:30pm n I'm waiting on my terms n conditions email how long does this take n after u accepted it how long before I will recieve my phone???

Questions

 • Apple

3K

8

0

0

Accepted Solution

Official Solution

*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

127

1

0

0

Accepted Solution

Official Solution

Closed

How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

260.7K

6

0

0

Accepted Solution

Official Solution

Galaxy S6 preorder shipping times

Will AT&T be shipping S6 pre orders similarly to T-Mobile who has phones being delivered to customers as early as Monday 3-30? It would be a very welcomed plan if it were so.I understand what the tracking website says and have been checking. I am looking for more specific info. No need to respond if

Questions

 • Samsung

3K

11

0

0

Accepted Solution

Official Solution

iPhone 7 plus

I ordered an iPhone 32GB in matte back September 29,2016. For a while, it said preparing shipment and the eta was 11/20-11/27. I am so happy to say that the eat dates were updated; now the eta is 10/20-10/27. I am so happy and satisfied with AT&T's promptness to deliver my phone in time. Th

Questions

 • Apple

1.8K

1

0

0

Accepted Solution

Official Solution

Next Upgrade Return Options?

I recently had an Enjoy Tech hand-deliver my new phone upgrade under the AT&T Next program.I wasn't provided with a return label to return the current phone and wanted to know what my options are. Can it be returned through a local AT&T store, and if not, can a return shipping label and paperwork be

Questions

 • Wireless Account

142

3

0

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