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Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

 • Wireless Billing

91

2

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

660

1

0

0

Closed

iPhone 6s Plus Shipping dates

Why is iPhone 6s Plus shipinng dates are Oct 16 - Oct 23 ? While on the Apple.com it shows delivers 25th... I already ordered from premier site, since I had no choice as I dont have ATT Next and do not wish to move to it. But why is the ship dates are so far out for the 6s Plus via ATT ?I really hop

Questions

 • Apple

43.7K

1.9K

0

0

Closed

Returned Phone has Not Been Received

I returned a phone to ATT back at the end of October.  I used the USPS smartlabel that was provided in the box with the new phone, per the instructions provided by my CSR.  I dropped off at Post Office without waiting for them to scan.  I had no idea that ATT would not be able to track using their o

Questions

 • Wireless Account

6.2K

42

Att shipping label

Hi.I own a Samsung Galaxy S8+ that i need to return back to att. I lost the Shipping Label and contacted att about this and they said they would resend another shipping label to me either by email and/or by sending to my mailbox, but i didn't receive either. Will i still be able to send it back or w

Questions

 • Account Features

1.1K

1

0

0

No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

Questions

 • Wireless Account

2.4K

3

0

0

Placed an order 5 days ago and it’s still processing?

I had ordered a Nike watch series 4 on the 20th and it’s still processing. I had HOPED it would be here by the 29th for my boyfriends birthday 😩😩

Questions

 • Apple

248

1

0

0

Shipping to Germany?

Hello community, I am from Germany and I am going to study in Santa Barbara in the upcoming semester. For that I need an American mobile number and I would like to have an at&t prepaid card.I already have a smartphone, so only need a sim card.I would like to have the for 45$ with flatrate calling an

Questions

 • Network Coverage

306

1

0

0

AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

294

1

0

0

Newgistics - no tracking info

I've been dealing with this issue for a month now and I dont know what else to do.  I've been fighting to exchange a phone I didnt like.  Was told conflicting info over and over and FINALLY got someone to let me exchange it even though it had been past the 14 days period due to all the wrong info I

Questions

 • Wireless Account

206

0

0

0

STILL PROCESSING

My status still says “processing” but I was talking to someone on the online chat thing and they said my order was received by the warehouse monday, and she said it takes 1-2 days to ship........today is Tuesday and I still haven’t gotten an update. If my phone ships Wednesday, will my phones be in

Questions

 • Apple

210

1

0

0

iPhone X really shipping USPS??

I FINALLY got my shipping notification today, and after seeing most people being delivered fedex I was surprised to see mine as USPS? Anyone else?

Questions

 • Apple

316

0

0

0

Calm down, people.

I know there are a lot of folks frothing at the mouth over this and can't fathom why there's an apparent delay in iPhone 6+ shipping. Here's what happened, as I understand it: Pre-sales were supposed to go live, across the board, at 12:01 AM PST. People loaded up the Apple site or their carrier site

Questions

 • Apple

1.8K

17

0

0

What kind of package will my iPhone be shipped in?

I ordered an 11 Pro Max two days ago and it's supposed to be delivered tomorrow while I'm at work.  I'm wondering if anyone with experience can tell me what kind of package the phone will arrive in? I.e. plain brown box with no distinguishable information, nothing that screams "this is an unattended

Questions

 • Apple

573

1

0

0

LG G4 shipping time?

I preordered the G4 the second it went live. It's been saying "shipping June 1/June 2" since then. Does anyone know what shipping method they use? Praying to have it by Thursday as I'm going overseas for a couple weeks on Friday.

Questions

 • Android

685

15

0

0

SIM card not delivered

HiI bought a SIM card online but it wasn't delivered because they said they got a wrong address (I put in the address I get mail at all the time). It's been more than two weeks now, and I can't get the SIM card shipped back again, or a refund. Tried to contact At&t support, but they can't help me. A

Questions

 • Plans & Features

774

1

0

0

Tracking

I ordered the iPhone 7 PLUS BLK 32 GB about 3 weeks ago, my shipping dates changed from 11/10-11/17 to 10/20-10/27. Today is obviously the 24th, so when should I expect to see my tracking number. All I keep hearing is "frequently check your e-mail," but what good does that do? I just hope it actuall

Questions

 • Wireless Account

300

2

0

0

Why is it standard practice for AT&T to lie about the shipment of online/phone orders?

It has become clear from my interaction with countless customer service agents in the past week as well as by reading these forums and other customer experiences, that AT&T has made it a policy to lie to customers about shipping out/over-nighting their orders. An order place online or by phone, will

Questions

 • Wireless Account

102

0

0

0

What happened to my delivery date?

Where did the delivery date go? Does this usually happen? Thanks. Before, it said Oct 24th - 26th.

Questions

 • Apple

577

1

0

0

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