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STILL PROCESSING

My status still says “processing” but I was talking to someone on the online chat thing and they said my order was received by the warehouse monday, and she said it takes 1-2 days to ship........today is Tuesday and I still haven’t gotten an update. If my phone ships Wednesday, will my phones be in

Questions

 • Apple

207

1

0

0

SIM card not delivered

HiI bought a SIM card online but it wasn't delivered because they said they got a wrong address (I put in the address I get mail at all the time). It's been more than two weeks now, and I can't get the SIM card shipped back again, or a refund. Tried to contact At&t support, but they can't help me. A

Questions

 • Plans & Features

765

1

0

0

What kind of package will my iPhone be shipped in?

I ordered an 11 Pro Max two days ago and it's supposed to be delivered tomorrow while I'm at work.  I'm wondering if anyone with experience can tell me what kind of package the phone will arrive in? I.e. plain brown box with no distinguishable information, nothing that screams "this is an unattended

Questions

 • Apple

552

1

0

0

No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

Questions

 • Wireless Account

2.3K

3

0

0

Closed

Post Your iPhone 6 Plus Delivery Dates!

Just figured I would start a thread for those to post their delivery dates for the 6 Plus. I ordered the 16 GB variant and right now I have 10/2 - 10/13. I actually got in the pre-orders 15 minutes before they were supposed to go live.

Questions

 • Apple

17K

591

0

0

iPhone X shipping updates!!!

So I ordered a Silver 265GB iPhone X on11/12 at an AT&T store. Was given the shipping dates of 12/4-12/11. My status is still “in progress”. Anyone gotten any updates ordering this late?

Questions

 • Apple

189

1

0

0

Att shipping label

Hi.I own a Samsung Galaxy S8+ that i need to return back to att. I lost the Shipping Label and contacted att about this and they said they would resend another shipping label to me either by email and/or by sending to my mailbox, but i didn't receive either. Will i still be able to send it back or w

Questions

 • Account Features

1.1K

1

0

0

Closed

Returned Phone has Not Been Received

I returned a phone to ATT back at the end of October.  I used the USPS smartlabel that was provided in the box with the new phone, per the instructions provided by my CSR.  I dropped off at Post Office without waiting for them to scan.  I had no idea that ATT would not be able to track using their o

Questions

 • Wireless Account

5.5K

42

AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

287

1

0

0

Why did my package leave my state?

no longer relevant

Questions

 • Wireless Billing

87

1

0

0

Why is at&t charging me shipping for shipping me a bad phone?

So I have a warranty claim and att send me a new phone.  works for about 2 weeks and craps out.At&T charged me shipping again for a phone they shipped that didnt work.  How is it my fault att ship me a bad phone?

Questions

 • Android

983

12

0

0

Why is it standard practice for AT&T to lie about the shipment of online/phone orders?

It has become clear from my interaction with countless customer service agents in the past week as well as by reading these forums and other customer experiences, that AT&T has made it a policy to lie to customers about shipping out/over-nighting their orders. An order place online or by phone, will

Questions

 • Wireless Account

70

0

0

0

Shipping to Germany?

Hello community, I am from Germany and I am going to study in Santa Barbara in the upcoming semester. For that I need an American mobile number and I would like to have an at&t prepaid card.I already have a smartphone, so only need a sim card.I would like to have the for 45$ with flatrate calling an

Questions

 • Network Coverage

279

1

0

0

iphone 6 plus Shipping Delay ATT No Help

Ordered 9/23, (2) iphone 6 PLUS Space Gray, Business account, shipping window of 10/31/14-11/11/14.  Well my window ended 2 days ago.  On the 11th my 877# status went from backordered to "being processed with an expected ship date of 10/31-11/11.????? No phone yet, no tracking number, no progress. I

Questions

 • Apple

2.4K

18

0

0

Another Missing Equipment Charge

I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a

Questions

 • U-verse TV Equipment

258

3

0

0

Note 7 Shipping UPS GROUND???

Preordered Note 7, phone shipped according to ATT on 8/17/16 via UPS Ground. I won't get my phone until 8/22/16 while everyone that didn't preorder can get it tomorrow. Whoever made the decision to ship UPS Ground instead of Air should be fired.

Questions

 • Android

416

2

0

0

iPhone X really shipping USPS??

I FINALLY got my shipping notification today, and after seeing most people being delivered fedex I was surprised to see mine as USPS? Anyone else?

Questions

 • Apple

310

0

0

0

Newgistics - no tracking info

I've been dealing with this issue for a month now and I dont know what else to do.  I've been fighting to exchange a phone I didnt like.  Was told conflicting info over and over and FINALLY got someone to let me exchange it even though it had been past the 14 days period due to all the wrong info I

Questions

 • Wireless Account

198

0

0

0

Closed

iPhone 6s Plus Shipping dates

Why is iPhone 6s Plus shipinng dates are Oct 16 - Oct 23 ? While on the Apple.com it shows delivers 25th... I already ordered from premier site, since I had no choice as I dont have ATT Next and do not wish to move to it. But why is the ship dates are so far out for the 6s Plus via ATT ?I really hop

Questions

 • Apple

42.7K

1.9K

0

0

Closed

iPhone X shipping question

Hello from Texas!  I am just wondering if anyone here ordered their new iPhone X on or after 11/11 has gotten any shipment confirmation or had dates for their order changed.  I ordered directly from the ATT store here, and received the confirmation email with shipping dates from 12/4 to 12/10 and th

Questions

 • Apple

5K

67

0

0

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