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Next Upgrade Return Options?

I recently had an Enjoy Tech hand-deliver my new phone upgrade under the AT&T Next program.I wasn't provided with a return label to return the current phone and wanted to know what my options are. Can it be returned through a local AT&T store, and if not, can a return shipping label and paperwork be

Questions

 • Wireless Account

154

3

0

Accepted Solution

Official Solution

iPhone 7 plus

I ordered an iPhone 32GB in matte back September 29,2016. For a while, it said preparing shipment and the eta was 11/20-11/27. I am so happy to say that the eat dates were updated; now the eta is 10/20-10/27. I am so happy and satisfied with AT&T's promptness to deliver my phone in time. Th

Questions

 • Apple

1.8K

1

0

0

Accepted Solution

Official Solution

*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

132

1

0

0

Accepted Solution

Official Solution

SHIPPING INFO NEED HELP!!!!!

I ordered my phone Saturday around 1:30pm n I'm waiting on my terms n conditions email how long does this take n after u accepted it how long before I will recieve my phone???

Questions

 • Apple

3K

8

0

0

Accepted Solution

Official Solution

Closed

How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

261.5K

6

0

0

Accepted Solution

Official Solution

Galaxy S6 preorder shipping times

Will AT&T be shipping S6 pre orders similarly to T-Mobile who has phones being delivered to customers as early as Monday 3-30? It would be a very welcomed plan if it were so.I understand what the tracking website says and have been checking. I am looking for more specific info. No need to respond if

Questions

 • Samsung

3K

11

0

0

iPad Pro 9.7 Shipping Yet?

Hey there, This is the first time I've preordered an Apple product from AT&T and am a little worried as I've been an observer before. I preordered the 128GB iPad Pro 9.7 within 2 minutes of the preorder going up, and my "Expected Shipping Date" is 3/30/16 (today). However, it's now after 6pm Eastern

Questions

 • Apple

471

6

0

0

WHERE IS MY PHONE? STATUS IS STILL PENDING AFTER 72 HOURS!

I ordered a iphone 6 plus 4 days ago and the shipping status is still pending. I've spoken to 10 different reps including 2 managers and NO ONE HAS BEEN ABLE TO HELP ME. When I check the status of the shipment at att.com/checkstatus there is absolutely no information for me to see regarding the stat

Questions

 • Wireless Account

1K

4

0

0

Complaint Acct. ****

Hi There,   I would like to lodge a complaint in the most public place I can, this forum.    My u-verse internet product was mean to arrive on 1/15. However, the agents in charge of this process put in the wrong address. The product was then sent out again, and was meant to arrive today 1/23. Howeve

Questions

 • U-verse TV Account

377

1

0

0

Closed

iPhone X shipping question

Hello from Texas!  I am just wondering if anyone here ordered their new iPhone X on or after 11/11 has gotten any shipment confirmation or had dates for their order changed.  I ordered directly from the ATT store here, and received the confirmation email with shipping dates from 12/4 to 12/10 and th

Questions

 • Apple

5K

67

0

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

 • Apple

444

3

0

0

Closed

Post Your iPhone 6 Plus Delivery Dates!

Just figured I would start a thread for those to post their delivery dates for the 6 Plus. I ordered the 16 GB variant and right now I have 10/2 - 10/13. I actually got in the pre-orders 15 minutes before they were supposed to go live.

Questions

 • Apple

17K

591

0

0

Where's my phone - status still pending

I ordered an iPhone 6 two days ago, but my order is still showing up as "pending." I've checked the order status several times, chatted with four representatives (was disconnected twice during transfers) and talked on the phone with "Premier," twice but all I was told is that this wait time is norma

Questions

 • Apple

3.6K

5

0

0

Why did my package leave my state?

no longer relevant

Questions

 • Wireless Billing

87

1

0

0

Note 7 Shipping UPS GROUND???

Preordered Note 7, phone shipped according to ATT on 8/17/16 via UPS Ground. I won't get my phone until 8/22/16 while everyone that didn't preorder can get it tomorrow. Whoever made the decision to ship UPS Ground instead of Air should be fired.

Questions

 • Android

418

2

0

0

iphone 6 plus Shipping Delay ATT No Help

Ordered 9/23, (2) iphone 6 PLUS Space Gray, Business account, shipping window of 10/31/14-11/11/14.  Well my window ended 2 days ago.  On the 11th my 877# status went from backordered to "being processed with an expected ship date of 10/31-11/11.????? No phone yet, no tracking number, no progress. I

Questions

 • Apple

2.4K

18

0

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

870

4

0

0

Why is at&t charging me shipping for shipping me a bad phone?

So I have a warranty claim and att send me a new phone.  works for about 2 weeks and craps out.At&T charged me shipping again for a phone they shipped that didnt work.  How is it my fault att ship me a bad phone?

Questions

 • Android

992

12

0

0

iPhone X shipping updates!!!

So I ordered a Silver 265GB iPhone X on11/12 at an AT&T store. Was given the shipping dates of 12/4-12/11. My status is still “in progress”. Anyone gotten any updates ordering this late?

Questions

 • Apple

196

1

0

0

Another Missing Equipment Charge

I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a

Questions

 • U-verse TV Equipment

264

3

0

0

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