Learn how to track an outage and what to do when your service is not working So, what can cause an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell an

I recently had an opportunity to travel to Europe. I have a monthly plan for my Go Phone Smart phone which includes a data plan. I was unable to get any service overseas and had to call for support. It was brought to my attention that a Passport Plan was needed to use my phone on my travels, BUT tha

Hello, I have recently had to reformat my phone.  As a result I have lost all of my settings.  Now for the second time I am no longer able to recieve or send multi media messages.  This is despite having it enabled on the account.  I am assuming 4G is still not avaliable for goPhone customers.  This

Lollipop on Galaxy S5.  I have three apps that I am trying to allow Services on.  When I go to accessibility and try to turn on the services, I get a panel that tells met that (app) wants permission to do ....  When I hit OK it won't respond - the only way out is to cancel.  I want to use these apps

I have a samsung galaxy rugby pro. I use the default at&t app AT&T Messages to get texts but recently it has just stopped making noise (or vibrating) when I get a text. As you can imagine, this is extremely frustrating.

Just trying to figure out what services (i.e. Netbios, NNTP, H323,telnet, etc.)    I can block in the PACE 5268AC router without affecting the DirectTV receivers / satellite Dish, etc. connected to the router.

Seriously, even when they know that the customer has lost a job or anything with loss of income, there isn't ANY options to help them at ALL. Lets say someone loses a job in a place where jobs are actually hard to come by because unemployment is very very very low and said person cant find a job for

I have a question  I set a payment arrangement for the 5/8 ( today) a few days back and I just put the check in the mail today (7th) after the mailman already passed, will my services be ok while my check is being mailed to att?  I have been told a few times that when I select mail in payment that t

I was supposed to have installation Sept. 17, 2019. It is currently Oct. 28 at this point in time. I have called multiple of times since. The first time I was told an outage was in my area and they were going to fix it the next following thursday. That thursday came and still no internet. I called a