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Internet cable down

A tree limb took down my internet cable from pole to house

Questions

 • AT&T Fiber Equipment

20

1

0

Internet-secure connection

How do I schedule a site survey to see if I can get a secure, HIPPA compliant internet connection?

Questions

 • AT&T Fiber Installation

10

1

0

What is wrong with AT&T's website? How can you become a customer if their site prevents you from doing so?

When I try to go on AT&T website to check out the fiber they are pushing so hard in my neighborhood, to the point of sending door to door salesman, their website doesn't even work. When I click the button to check availability, which apparently it was just built down my road, the website begins

Questions

 • AT&T Fiber Ordering

32

3

0

Account Unavailable

This set top box does not match the account settings. I have my account number but am on an apartment community plan so I can never get very far by calling the support line. My other tv works fine, just one is displaying this error message.

Questions

 • U-verse TV Account

22

2

0

Cant unlock my iphone

I tried to unlock my phone but I can’t

Questions

 • Apple

13

1

0

Spam Messages MULTITUDES

I have been getting numerous spam messages all of a sudden. So annoying, how do i get these to STOP

Questions

 • Samsung

21

3

0

Closed

No longer able to use apps using our wifi.

Over the last week we have not been able to use Disney or ESPN apps on our tv's. I called Disney and was told that a VPN? must be on out wireless and therefore we won't be able to access them. She had me turn off wifi on my phone and see if I could use the app and sure enough it opened with no probl

Questions

 • AT&T Internet Equipment

5

1

0

Insurance

Just upgraded to a new phone with the Next program. When I start using the new phone do I need to rebuy or sign back up for the insurance I had on my previous phone? Or will your plan just stay the same?

Questions

 • Phone & Device Upgrades

10

1

0

Hi, can i stop my data usage from being viewable online in my account ??

Just wondering because, one of the phones on my plan stopped showing texts and i know ive texted them recently

Questions

 • Online Account Access

13

2

0

Accepting Terms and Conditions

I ordered a phone for my son. They charged me for it. Canceled the order. Did not refund my money. I had to order it again. Now they won't let me Accept the Terms and Conditions so that it will ship. I can't get anyone on Chat. I work in water conservation and I live in Texas where we just experienc

Questions

 • Apple

10

2

0

Unauthorized payment

I paid $350 for 3 iPhones on store. Waited weeks to receive one of the phones and then I was charged $126.50 that I already paid. I need direct contact for this issue as it is MY money and they accessed my account unauthorized.

Questions

 • Wireless Billing

10

1

0

what is wrong with service?`

What is going on with the service? I was given 10 extra gigs to help out but oh my gosh. take them back, ever since i was given it my cell service doesn't work. Not able to use my hot spot anymore and service is sllloooowwww. (Edited per community guidelines) happened????? I want this resolved befor

Questions

 • More AT&T PREPAID Discussions

58

1

0

Calling phone says “ this network has been blocked from network services “

The phone worked after I put SIM card in for a couple weeks .. waited a week to pay bill again and it worked for a few hours then stopped . Called and they got it to work again but only for a few hours then again everyday for over a week .

Questions

 • Apple

10

1

0

ATT billed us for a dead line for years

We faithfully paid our ATT bill for multiple lines coming to our small family own business. During an audit we discovered one of the lines was DEAD. We had Carl the ATT line tech come out and verify that the line was indeed dead. No dial tone. When we contacted ATT customer service about a refund, c

Questions

 • AT&T Phone Account

27

12

0

About the use of my mobile phone number

I am a Chinese international student. Due to the epidemic situation, I have to suspend my studies and return to China. Therefore, I can't use my mobile phone number in the United States in China. The monthly phone bill is a significant expense for me, and I don't use my mobile phone number. Therefor

Questions

 • Wireless Billing

9

2

0

cost to add cell phone line to exisiting account

have 2 teenagers - grand parents gave them tracphone for bday last year. trying to figure out if it would just be cheaper to add them to my account. No where on the site doesit give a simple answer to my question the cost to add 2 new lines bring phones with them to my account. 

Questions

 • Wireless Account

15

1

0

Why do we have no voice calling in our area?

We have 4G/ LTE connectivity, internet good, but no voice calling in our area. 4-5 bars almost consistently. Tried replacing sim cards to 5G, no difference. Replaced phone, same difference. Called AT&T many times, no help. any ideas? We switched one phone to Verizon because of that. The other on

Questions

 • More AT&T PREPAID Discussions

29

11

0

Closed

Having trouble reactivating prepaid account

Someone plz help!My account was closed because I haven’t used it in a year. Now I can’t log on to the att prepaid website to reactivate it. I also cant pay through the att website because I did not sign up for one before, and now in order to sign up for one I need a mobile number, which I obviously

Questions

 • Account & Usage

12

1

0

Sales agent lied to me about product availability to get me to buy product

The ATT agent lied to me about availability of an iphone to get me to purchase the phone, a second phone and change my account type. I repeated the question at least 6 times during our call. He was very clear in his answer even when I questioned it. This was a blatant deceptive sales strategy to ge

Questions

 • Phone & Device Upgrades

13

1

0

My device Is newly purchased online trade swapped phones and cash and done. Text messages to verify both coherence,knowledge & legality

My phone has since been reported stolen to I assume collect another and in the process locked my device and sim.

Questions

 • Apple

19

3

0

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