Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (15.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Lost my phone, need to switch service to "new" phone - not data

So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak

Questions

211

5

0

Accepted Solution

Official Solution

No active device on account.... cannot use my number. Been without a phone for 3 days.

I am at a complete loss with this company. AT&T has had my service active with a returned phone attached to it for almost 4 days. I do not have a device but they are unwilling to remove it from my account so I can add a working device. For 3 days, no one has tried to help resolve this issue... all t

Questions

216

5

0

0

Accepted Solution

Official Solution

Unlocked iPhone SE 2020

I have an iPhone SE 2020 unlocked and still won't work on my sim from the Philippines, it is still No Service even unlocked.

Questions

543

12

0

Accepted Solution

Official Solution

Can the AT&T Calypso phone be used with the AT&T Unlimited Elite plan ?

Does anyone know if the AT&T Calypso phone can be used if we upgrade to the AT&T Unlimited Elite plan ? It says the phones have to be 5g compatible.   Can the AT&T Calypso phone still be used ?

Questions

390

3

0

Accepted Solution

Official Solution

Haven’t had cell service for two days

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Questions

162

1

0

Accepted Solution

Official Solution

What is difference between WiFi Extender and Mesh WiFi?

I have WiFi dead spots in my house. Should I get an extender or the mesh WiFi ? I’m trying to understand the difference. on att accessory site they have Netgear RBK12 and RBK50 products. 

Questions

790

2

0

Accepted Solution

Official Solution

AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo

Questions

161

2

0

Accepted Solution

Official Solution

Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

466

3

0

Accepted Solution

Official Solution

Block WiFi use on a suspended line

Can I block Wi-Fi use on a suspended line or lock the phone so that the person cannot use it?

Questions

407

2

0

Accepted Solution

Official Solution

paper bill charges in bill

Hi I don't get paper bill in mail, but wanted to check if I opt for paper bill, how would it show up in my bill.  I.e is it new line item saying "paper bill charges " : $10 or it will be included in monthly wireless plan i.e instead of $75 (with discount ) ,it will show as $85 as a pla

Questions

2.4K

5

Accepted Solution

Official Solution

Wireless Broadband AWB 100mbps Upload Speed Limitations

I have the Broadband Wireless AWB 100Mbps LTE with BFT Plan.  I fully understand it's *up to* stated speeds of 100mbps.  AT&T tells me this is a symmetrical line, that the download AND upload is potentially 100mbps.  My speed tests show fairly consistent download between 80-100mb

Questions

1.8K

3

0

Accepted Solution

Official Solution

Money left in AT&T PREPAID Account, when I switched to new plan

Can I get my money put back on my credit card or a check sent to me. On December 19th I transferred from at&t to Cricket Wireless. A Prepaid amount of $58.41 was put into my account but wasn’t able to transfer over to Cricket Wireless. The account was closed with at&t PRepaid.

Questions

448

8

0

Accepted Solution

Official Solution

BGW320-500 issue with own router and security DVR

My parents switched from Xfinity to ATT today. They have their own router (TP-Link M4R AC1200). It was configured to be 192.168.1.1 and provide DHCP addresses on that network. After the tech connected the ATT gateway to the router it somehow automatically changed it's LAN IP to 192.168.0.1 which

Questions

1.2K

10

0

Accepted Solution

Official Solution

Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

Questions

1.3K

2

0

Accepted Solution

Official Solution

How can I change the email associated with my IMO discount?

At first I was just trying to get the email changed from my personal to my work email, so that I could be verified. I’ve been emailing you guys for 6 months trying to get my discount even processed. I’ve never been reached out to not once, and all because my manager misinformed me. Is there a help

Questions

393

1

0

Accepted Solution

Official Solution

Oukitel WP5 Pro

Will a Oukitel WP5 Pro work with the at&t network?

Questions

2.1K

7

0

Accepted Solution

Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

121

1

0

Accepted Solution

Official Solution

What will show up on my phone bill if I make a call from snapchat?

What will show up on my phone bill if I make a call from snapchat

Questions

558

2

0

Accepted Solution

Official Solution

How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

Questions

209

1

0

Accepted Solution

Official Solution

Tech says Fiber is available but Customer Service says no

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

Questions

420

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.