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Phone returned within 14 days. It has been more than 6 months, still not received money back

Phone returned with 14 days of upgrade. And cancelled upgrade. But payment made for phone still not received. Tired of contacting customer care. This is really frustrating.

Questions

 • Apple

25

1

0

Saved Voicemails Erased

I recently switched from a landline to a VoIP line. My number didn’t change. My ATT digital voicemail, which I paid extra for each month, was TOTALLY ERASED on the changeover.  No warning. No assistance. And most of all, no care on the part of ATT.  It is a terrible thing to do and a

Questions

 • AT&T Phone Installation

15

1

0

AT&T USA Support Mail

What is the AT&T USA Support Mail?

Questions

 • Apple

9

2

0

No Service off and on for 5 months

I got a new phone in August 2020 and since i’ve had it i’ve had trouble off and on with my phone completely losing service. I will lose service in my own home where the rest of my familt still have 4 bars of 5G. I reset the network settings, do a hard reset on the phone, turn the cellular off and on

Questions

 • Apple

15

3

0

Keep current internet 10 service and account but start service at a second location

I would like to keep my current service and account and start service at a second location if service is available there.

Questions

 • AT&T Internet Installation

8

1

0

Gift Card & Phone Credit

How long did it take to get your promised gift card and phone trade-in credit? I am now in my 3rd month and haven't received anything for either.

Questions

 • Wireless Billing

10

1

0

Move service to new location

Im trying to transfer service to my new house and the number to call has nobody there . I have kids so i need to have it . How and who do i contact . Cannot get connected to chat support either .

Questions

 • AT&T Internet Installation

26

1

0

Spotty service in Texas

For at least 2 months now the service has been very hit or miss. This past week thou has been nothing short of ridiculous. I either can't call out bcuz I don't have enough data and I'm on the unlimited plan, or I can get on FB and Messenger but can do nothing else and sites take forever to load. Are

Questions

 • More AT&T PREPAID Discussions

186

1

0

0

Activating my new sim in my phone

Called activation code for plan I want got message shut phone off wait ten min message will follow an a new number was included did this and nothing tried to log into my att app with number and last 4 dig of new num won't work what do I do next?

Questions

 • More AT&T PREPAID Discussions

30

5

0

Who do I talk to?

I need the number for the AT&T god...whoever it is that you talk to after you have talked to no less than 40 people, purchased two new devices because their people said we needed them, and had all kinds of promises made that they didn’t satisfy over the last 6 weeks!! You can’t say, “Let me tal

Questions

 • AT&T Internet Account

20

1

0

Network restrictions

I have a AT&T U304AA but I'm using a tracphone wireless sim card. A notification keeps popping up on the top of my screen that says network restrictions. I've googles it and I can't find anything. I've checked that the data is on. It will let me use wifi but it won't let me use my data. Please help.

Questions

 • Android

17

1

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

275

2

0

I want to temperally suspend my prepaid service

The wireless number is [[EDITED per Community Guidelines] And the 4 digit PIN for the account is: [EDITED per Community Guidelines]

Questions

 • Wireless Account

17

2

0

Can I get a replacement phone please

I have an at&,t galaxy prime 3 having difficulties getting phone itself to charge or will have a loose connection when connected into charger believe that my ports bad only because I've tried several different chargers that are alike to one I have that came with phone and also my screens cracked pre

Questions

 • Samsung

17

2

0

Please forward this outstanding service to Andrews Manager

Hello,I would love to have an employee with the AT&T company recognized for his wonderful service. I had a horrible experience today that lasted about 4 hours with your company. I was ready to cancel my account of 15 years as a loyal and excellent customer with your company. I was also on the verge

Questions

 • Phone & Device Upgrades

31

1

Wrong bill for one of the line in my account

Hi team, I am having issues with billing from last 5 months . I am keep on calling to customer service and escalating the issue and raising the complaint. Wrong promotion applied on one of the line in my account . I am seriously tired of calling the customer service, Please help on this than

Questions

 • Wireless Billing

10

2

0

Lost in the mail

I Mailed my phone's back to eat to you and AT&T, as instructed. Somehow they never received the phones. So now they are charging me for the 4 phone's. I've been talking with customer service and their supervisor's for the past 5 months. They've told me that they are escalating the issue for in

Questions

 • Phone & Device Upgrades

10

1

0

Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

 • Wireless Account

47

9

0

I've asked this question for so long, I should have it tattooed on my forehead. I can't log into my bellsouth email & can't get an answer!

I don't think further description helps. I use yahoo, google, aol, but at&t is not the same as bellsouth & doesn't get me to my bellsouth emails.

Questions

 • AT&T Internet Account

17

1

0

Voicemail

my voicemail has been removed from my account because I didn't activate it within the first 60 days but now I need to activate it and the call center is closed

Questions

 • Account Features

9

0

0

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