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How can I get ahold of someone who actually has the power to rectify situations caused by AT&T itself?

December 5th - my husband and I switched from Sprint to AT&T. We upgraded our phones and purchased one for our son, and added a line for him. 3 new phones. Mine was available in store. 2 had to be ordered. The store manager told us his system showed that one phone would be delivered in a few day

Questions

 • Wireless Account

11

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0

Phone bill after attempt of cancelling the service

Hi, I tried to cancel my number related with AT&T due to the plan of moving the States to a foreign country. I visited local AT&T store to cancel the service. The representative asked for my phone number, and my date of departure to confirm when the service should be cancelled. However,

Questions

 • AT&T Phone Account

7

1

0

No service on my mobile phone

My phones service just disappeared. And now I can’t make phone calls and I have no cellular data

Questions

 • Apple

10

1

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

275

2

0

Home Phone Bill get increase Concern

Hi,Acct ending (Edited per Community Guidelines)How come the bill get increase. We're all struggling with Corona Pandemic staying home order and you guys AT&T jack up the service price. Can you take a look in system and give us discount since we are your Royalty Customer for a long time if you guy d

Questions

 • AT&T Phone Account

15

1

0

What happens now that im Laid off due to COVID19?

If I have to skip a month due to the covid19 an having to apply for unemployment are they going to cancel my services?

Questions

 • Wireless Billing

36

1

0

Hold on Amount in my Account From April 16

Hi,I had autopay enabled in my account. A day before my plan got expired I choose another plan for this time. BUT AT&T already hold bslance in my account and again charged for new selected plan. They even not released my previous funds. I am not sure how they are procesding it.Thanks

Questions

 • Wireless Account

10

1

0

Card being charged after taken off auto pay

Hello! I'm not sure what I'm doing as I have never done this so this is the 2nd message I've left trying to get into contact with a customer service representative. I need my money refunded back onto my card as I took my card off auto pay about 2 months ago when all this first started but didn't hav

Questions

 • Account & Usage

7

1

0

At&t support complaint

I am very upset the way my account has been handled stating from the agents at the store to the representatives and supervisors with the support line. It’s been months and my “escalation” has not been resolved. I am getting billed for phones and services I do not have and it is now in collections wh

Questions

 • Wireless Account

22

0

0

Slow LTE with XR.

Just switched from sprint to AT&T because the data had been horrible since I got an XR phone. Thought AT&T would be better but 2 days after I switched I had the same experience. Different phone but still XR. Same exact issues with lte speed. Tried everything. Ready to ditch Apple and AT&T altogether

Questions

 • Apple

6

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0

HBO Validation

I switched to Unlimited Elite but have got no way to watch HBO; WatchTV doesn't give HBO as an option and I can't log in to HBO Go.

Questions

 • Account Features

27

1

0

Better Business Bureau submitted don’t use there services

Complaint Type:Wireless ComplaintDescription of Complaint:On 4-15-2020 I went online to get service with AT&T shop for my phone my plan and was Excited about all the discounts that I would get later after completing the order and submitting it and asked if I wanted to port my old number in so I said

Questions

 • Wireless Account

34

1

0

please help me now

i have called 5 times to fix my phone and have been on hold for 30 minutes each time. I’m trying to log into my account but i can’t because my number and phone have been blocked from network use so i can’t call anyone or use my data. I’m more than frustrated at this point. Your service is a one star

Questions

 • More AT&T PREPAID Discussions

27

2

0

My phone service is wrong

We switched over from t-mobile in December the deal was trade in my 5 phones for 3 iPhone 11 and 2 Samsung note 10 plus and we would receive 700 on the 11s and 950 on the notes i sent in my 5 phones and AT&T say they can't find them I've been try from December to get this fixed no help at all there'

Questions

 • Wireless Account

8

1

0

Cellphone upgrade

I tried to upgrade my cellphone and the site had an problem and the customer service agent had to cancel my order. The agent said I would be able to resubmit the order within 30 minutes. I tried but no luck. Also my alerts and notifications is saying I can upgrade, but I can't do it yet. Do I still

Questions

 • Phone & Device Upgrades

15

1

0

Order Processing and Delivery Info

How long are order's taking to process? I just started my plan today and I was wondering how long things are taking to process and I also don't have a delivery date for my items

Questions

 • Wireless Account

21

1

0

Billing

I share my bill with someone who lost their job. Our bill is coming up and it’s the second one they cannot pay. It’s up to $362 at this point. I put in a waiver request to extend our fee waiver but we might get disconnected still. If I pay $132 Will our phones stay on?

Questions

 • Wireless Billing

18

1

0

New construction home internet for 5 lots.

Who should I contact about wiring 5 new construction lots for AT&T High Speed internet?Location: (Edited per community guidelines)

Questions

 • AT&T Internet Installation

15

1

0

Account says no payment cause of collection until resolved

Why can't I make a payment it says phone is in collection something can't make a payment until resolved

Questions

 • AT&T Internet Account

6

1

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

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