Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (16K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Anyone else here upset that ATT is deactivating their microcell services as of 2/2022?

Anyone else here upset that ATT is deactivating their microcell services as of 2/2022? Anyone know how we can get them to reconsider?  I live out of town, the only way we can get internet services is wireless to our house.  In order to have a signal to call anywhere from our house, we dep

Questions

1.2K

19

0

Accepted Solution

Official Solution

Cannot access internet using cellular data with Secure Family app

I have installed the companion app on my kid’s iPhone and set bedtime limits from my iPhone. However, during the day, when he should have access to the internet using cellular data when away from any WiFi, his phone is not able to get access, even though he had four bars of cellular signal. However,

Questions

321

1

0

Accepted Solution

Official Solution

Wireless signal drops when power outages

I live outside Phoenix to south east. If our power goes out my cellular signal also drops. I've turned off wifi knowing my cox internet is out, restarted phone, and it shows no signal. This doesn't seem right and has never happened to me before in other states with other carriers. I'm new to AT&

Questions

572

4

0

Accepted Solution

Official Solution

Outlook 2010 stopped syncing, no receive no sending.

The other day, Outlook is unable to log in the servers and send or download my email messages. It's been asking me over and over for my password, too.  I removed Outlook 2010 from my desktop and reinstalled.  No luck.  I've used the suggested setup for the servers, POP3, etc... Error

Questions

253

5

0

Accepted Solution

Official Solution

Person who doesn’t live here uses our address

I do not have any at+t services but someone used our address for their account and we keep getting their statements. How can I contact customer service without having an at+t account

Questions

116

1

0

Accepted Solution

Official Solution

AT&T fiber optic cable

No problem with service but cable has not been buried as stated by servicemen. It’s been 6 days when can I expect someone to come out?

Questions

267

6

0

Accepted Solution

Official Solution

Receiving SMS via AT&T prepaid while in Turkey

Dear all, I would be very happy if someone can help me please.  I have a prepaid AT&T cell number. I just left the US for some time, and I will stay in Turkey for about 2-3 years. I assumed that I could also use my AT&T prepaid line for international texting/SMS (especially fo

Questions

548

6

0

Accepted Solution

Official Solution

Physical relocation of underground cable from green junction box to new entry point into house

Current phone line from green junction box to house is over 38-years old and over the last 20-years has regularly demonstrated connectivity (slowness) issues and speed decline during wet weather. (My work is now regularly done via home-based telework, so consistent connectivity and speed are "musts"

Questions

437

2

0

Accepted Solution

Official Solution

Walmut.attlocal.net

Please tell me what walnut.attlocal.net would be? It shows up in my device list

Questions

122

1

0

Accepted Solution

Official Solution

Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

185

2

0

Accepted Solution

Official Solution

AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

2K

6

0

Accepted Solution

Official Solution

Repaint Utility Boxes

hi there, can AT&T come repaint utility boxes on Stockton Avenue. We are trying to improve our neighborhood and the utility boxes are a giant eyesore and need a fresh coat of paint. Address to the utility boxes- 7022 Stockton Ave. El Cerrito, Ca - three at this location - Stockton and San P

Questions

258

4

0

Accepted Solution

Official Solution

When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

206

1

0

Accepted Solution

Official Solution

Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

Questions

104

2

0

Accepted Solution

Official Solution

I have an unauthorized payment on my cashapp card from vesta at&t

Someone made an unauthorized payment on my cashapp card.

Questions

577

2

0

Accepted Solution

Official Solution

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

937

3

0

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

386

1

0

Accepted Solution

Official Solution

I want lg g5 h82030a Firmware in KDZ and TOT format

hello sir i want lg g5 h82030a and there is no kdz or tot file to update my phone. Please add kdz and TOT file for those users who didn't receive and and update from FOTA I am still stuck on Nougat And Now i dont have any option to update my phone into oreo version and also i am not receiving SIM se

Questions

432

2

0

Accepted Solution

Official Solution

Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

Questions

230

1

0

Accepted Solution

Official Solution

when will ATT finish the fiber installation on our road in Lula,Ga

it has been a little over a year since fiber has been ran on our side of the street and now its being ran on the other side contacted att and they say it isn't available hmm,then why after asking the contractors installing the cable what it was and i was told it was fiber and try contacting ATT and

Questions

78

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.