Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (16K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Detailed billing with text messages and calls

How do I access a detailed bill of messages and call logs

Questions

4.2K

2

0

Accepted Solution

Official Solution

Reward card expired

Hi I just got the reward card but it's already expired, cause there was no mailbox when I moved in my current place until now. so is there any way I can request a new card? Thank you!

Questions

146

2

0

Accepted Solution

Official Solution

Closed

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

3.1K

32

Accepted Solution

Official Solution

ATT Censoring group chats?

When trying to see the letters "USAA" in group chats, the message fails and reads "Unsupported content". I've tried both Google Messages and Samsung Messages. Both fail. All messages without "USAA" work. RCS is turned off. Sending "USAA" to a single person works. Just group chats fail where its MMS

Questions

181

12

Accepted Solution

Official Solution

LTE SIM vs 5G SIM????

I purchased an iPhone 12 Pro Max last week and have thus far not seen any indication of a 5G network. I have driven across 2 states, and several major Metropolitan areas including Baton Rouge, Shreveport, Little Rock all without any 5G connection.  I also do not have any 5G options in my phone

Questions

4.8K

5

0

Accepted Solution

Official Solution

Closed

Receive SMS texts internationally

I would like to receive text messages in major cities in Asia (all covered areas) for several months a year. I don't need to send messages, I don't need to receive or make phone calls, and I don't need to use data. What is the least costly way to do this? Do I need to postpaid plan?

Questions

15.2K

16

0

Accepted Solution

Official Solution

iPhone Failed Calls

I have an iPhone 12 Pro Max and I'm getting a lot of failed calls lately, I've read some of the topics on this and turning on/off Airplane mode usually works. However, I have to do this almost every day. Is there a more permanent fix? I live in the SF Bay Area. Thanks

Questions

399

7

0

Accepted Solution

Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

4.2K

12

0

Accepted Solution

Official Solution

Not receiving verification codes

I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes.  This happened after we switched out to new SIM cards, due to a service interruption.  The new SIM cards fixed the service issue and

Questions

29K

47

0

Accepted Solution

Official Solution

Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

14.9K

6

0

Accepted Solution

Official Solution

Were you mistakenly told your plan had changed?

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

Questions

23.7K

79

Accepted Solution

Official Solution

Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

476

3

0

Accepted Solution

Official Solution

How can I get copy Text messages

How can I get a copy of text messages on one of children's phones that is in my name?

Questions

3.4K

3

0

Accepted Solution

Official Solution

I am having trouble activating and keeping my old number

I got an email from at&t stating that they have ran into a issue when switching my number from my old service. I have contacted the number that they gave me a couple of times and can't get any help with this issue. I got different notifications about this and different numbers to call. What shou

Questions

166

2

0

Accepted Solution

Official Solution

DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it s

Questions

71

1

0

Accepted Solution

Official Solution

Payment options

Can I get an extension to pay my bill

Questions

59

1

0

Accepted Solution

Official Solution

Relocation of gateway inside home without relocating fiber interface.

I am fortunate enough to have the fiber 1000 installation at my residence where glass fiber extends into my house from the node. However a multi week renovation will require that my gateway be unhooked/moved.  Is it possible to simply protect and leave the powered fiber interface in its curren

Questions

435

2

0

Accepted Solution

Official Solution

HACK FROM AMERITECH

I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.

Questions

231

5

0

Accepted Solution

Official Solution

Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Questions

54

1

0

Accepted Solution

Official Solution

In depth text messages

How can I see the actual content of text messages on a phone that is on my account instead of just seeing the number that was texting and whether it was incoming or outgoing? Is there a way to read the actual conversations?

Questions

88

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.