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Service Disconnection

We have called 17 phone numbers to get our service disconnected and each time we get sent to a number that can’t help us.  How can I get my service disconnected. Even called the number posted by AT&T but they did not have the account listed.  They also said to call a third party for the disconnect a

Questions

 • AT&T Phone Account

16

1

0

Secure Family-Activity History Meanings

I am just wondering if everything that appears in the history is actual websites, apps etc that have been purposely gone to or if it includes system stuff? I hope I worded that right but I’m not sure if my teenagers are doing it all on purpose or if systems may be opening them or stuff is running in

Questions

 • Data & Messaging Features, Internet Tethering

10

0

0

Internet cable down

A tree limb took down my internet cable from pole to house

Questions

 • AT&T Fiber Equipment

20

1

0

Internet-secure connection

How do I schedule a site survey to see if I can get a secure, HIPPA compliant internet connection?

Questions

 • AT&T Fiber Installation

10

1

0

What is wrong with AT&T's website? How can you become a customer if their site prevents you from doing so?

When I try to go on AT&T website to check out the fiber they are pushing so hard in my neighborhood, to the point of sending door to door salesman, their website doesn't even work. When I click the button to check availability, which apparently it was just built down my road, the website begins

Questions

 • AT&T Fiber Ordering

32

3

0

Account Unavailable

This set top box does not match the account settings. I have my account number but am on an apartment community plan so I can never get very far by calling the support line. My other tv works fine, just one is displaying this error message.

Questions

 • U-verse TV Account

22

2

0

Cant unlock my iphone

I tried to unlock my phone but I can’t

Questions

 • Apple

13

1

0

NAT Types Always Strict

For whatever reason I can not do anything on my network gaming wise because of my hotspot. My house can’t get cable, dsl, or satellite, so instead of being recommended to buy another router by at&t i would like to see if there is any way if at all possible to get an open NAT type on our phones. I ha

Questions

 • Other Phones & Devices

40

1

0

Spam Messages MULTITUDES

I have been getting numerous spam messages all of a sudden. So annoying, how do i get these to STOP

Questions

 • Samsung

21

3

0

Closed

No longer able to use apps using our wifi.

Over the last week we have not been able to use Disney or ESPN apps on our tv's. I called Disney and was told that a VPN? must be on out wireless and therefore we won't be able to access them. She had me turn off wifi on my phone and see if I could use the app and sure enough it opened with no probl

Questions

 • AT&T Internet Equipment

5

1

0

Insurance

Just upgraded to a new phone with the Next program. When I start using the new phone do I need to rebuy or sign back up for the insurance I had on my previous phone? Or will your plan just stay the same?

Questions

 • Phone & Device Upgrades

10

1

0

Hi, can i stop my data usage from being viewable online in my account ??

Just wondering because, one of the phones on my plan stopped showing texts and i know ive texted them recently

Questions

 • Online Account Access

13

2

0

Accepting Terms and Conditions

I ordered a phone for my son. They charged me for it. Canceled the order. Did not refund my money. I had to order it again. Now they won't let me Accept the Terms and Conditions so that it will ship. I can't get anyone on Chat. I work in water conservation and I live in Texas where we just experienc

Questions

 • Apple

10

2

0

Unauthorized payment

I paid $350 for 3 iPhones on store. Waited weeks to receive one of the phones and then I was charged $126.50 that I already paid. I need direct contact for this issue as it is MY money and they accessed my account unauthorized.

Questions

 • Wireless Billing

10

1

0

what is wrong with service?`

What is going on with the service? I was given 10 extra gigs to help out but oh my gosh. take them back, ever since i was given it my cell service doesn't work. Not able to use my hot spot anymore and service is sllloooowwww. (Edited per community guidelines) happened????? I want this resolved befor

Questions

 • More AT&T PREPAID Discussions

58

1

0

Calling phone says “ this network has been blocked from network services “

The phone worked after I put SIM card in for a couple weeks .. waited a week to pay bill again and it worked for a few hours then stopped . Called and they got it to work again but only for a few hours then again everyday for over a week .

Questions

 • Apple

10

1

0

ATT billed us for a dead line for years

We faithfully paid our ATT bill for multiple lines coming to our small family own business. During an audit we discovered one of the lines was DEAD. We had Carl the ATT line tech come out and verify that the line was indeed dead. No dial tone. When we contacted ATT customer service about a refund, c

Questions

 • AT&T Phone Account

27

12

0

CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

 • Account & Usage

15

0

0

About the use of my mobile phone number

I am a Chinese international student. Due to the epidemic situation, I have to suspend my studies and return to China. Therefore, I can't use my mobile phone number in the United States in China. The monthly phone bill is a significant expense for me, and I don't use my mobile phone number. Therefor

Questions

 • Wireless Billing

9

2

0

cost to add cell phone line to exisiting account

have 2 teenagers - grand parents gave them tracphone for bday last year. trying to figure out if it would just be cheaper to add them to my account. No where on the site doesit give a simple answer to my question the cost to add 2 new lines bring phones with them to my account. 

Questions

 • Wireless Account

15

1

0

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