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AT&T Horrible Customer Service...

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

Questions

 • Wireless Account

1.6K

8

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

8

0

0

My wifi. Roúter is apparently not evàñ on thé att nétwórk

Í have no ínternet and whrn í try tó gó to192.168.1.254 it won't let me yet my shm says I'm connected yet I'm not

Questions

 • AT&T Internet Equipment

12

1

0

Bill for DSL rises EVERY month for 4 months

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for s

Questions

 • AT&T Internet Account

784

2

0

How can I give feedback about my recent ATT call for my Uverse internet?

The representative went above and beyond, and we were on the phone for a very long time because I had a lot of issues to go over. I want to compliment her service and she deserves recognition for her polightness and thuroughness. Paul

Questions

 • U-verse TV Account

328

1

0

0

Horrible customer service from an ATT manager!

My bill became overdue so I paid only the past due amount a few days ago to avoid having my phone turned off. Today my phone was still turned off because I did not pay the current amount due in addition to the past due.  I quickly paid the the remaining amount which brings my phone bill to a zero ba

Questions

 • Wireless Billing

296

1

0

0

My phone service is wrong

We switched over from t-mobile in December the deal was trade in my 5 phones for 3 iPhone 11 and 2 Samsung note 10 plus and we would receive 700 on the 11s and 950 on the notes i sent in my 5 phones and AT&T say they can't find them I've been try from December to get this fixed no help at all there'

Questions

 • Wireless Account

8

1

0

Choosing a service

was informed that I can't get internet at my current rural address BUT I can get TV through at&t and it requires INTERNET! Does that make 🤔 any sense?!

Questions

 • AT&T Internet Plans

15

1

0

Cellular Connection/Service connection

I have a top teir phone, and at the beginning my service was good, not great, but better than Sprint, which is where I switched from. Now I have had my service nearing 2 yrs and my connection and service is gotten worse and worse. It really took a dive for the worst when they decided to upgrade to 5

Questions

 • Wireless Account

13

1

0

Ridiculous Service

I need to get a SIM card so that AT&T stop charging me for a phone line that supposed to be for a iPhone watch. They told me I could only get those in a store. Called the store and they said they are only selling phones. So they owe me a refund until they open services to prevent me from being charg

Questions

 • Wireless Billing

10

1

0

Bill payment with no income

Due to COVID-19, I'm no longer working. I've been trying to find employment and even signed up for unemployment, but I'm not able to pay my bill. I'm more focused on keeping a roof over my head. But I need the internet to keep putting in applications and doing my vouchers of unemployment. Is there a

Questions

 • AT&T Internet Account

12

1

0

Suspend att account

Hey, my phone was stolen and I believe who ever stole it changed my prepaid pin, is there any way I can deactivate my phone, because I do not wish to pay for a plan someone else is using.

Questions

 • Plans & Features

6

1

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

1

0

Home Phone Bill get increase Concern

Hi,Acct ending (Edited per Community Guidelines)How come the bill get increase. We're all struggling with Corona Pandemic staying home order and you guys AT&T jack up the service price. Can you take a look in system and give us discount since we are your Royalty Customer for a long time if you guy d

Questions

 • AT&T Phone Account

15

1

0

What happens now that im Laid off due to COVID19?

If I have to skip a month due to the covid19 an having to apply for unemployment are they going to cancel my services?

Questions

 • Wireless Billing

36

1

0

Hold on Amount in my Account From April 16

Hi,I had autopay enabled in my account. A day before my plan got expired I choose another plan for this time. BUT AT&T already hold bslance in my account and again charged for new selected plan. They even not released my previous funds. I am not sure how they are procesding it.Thanks

Questions

 • Wireless Account

10

1

0

Card being charged after taken off auto pay

Hello! I'm not sure what I'm doing as I have never done this so this is the 2nd message I've left trying to get into contact with a customer service representative. I need my money refunded back onto my card as I took my card off auto pay about 2 months ago when all this first started but didn't hav

Questions

 • Account & Usage

7

1

0

At&t support complaint

I am very upset the way my account has been handled stating from the agents at the store to the representatives and supervisors with the support line. It’s been months and my “escalation” has not been resolved. I am getting billed for phones and services I do not have and it is now in collections wh

Questions

 • Wireless Account

22

0

0

Slow LTE with XR.

Just switched from sprint to AT&T because the data had been horrible since I got an XR phone. Thought AT&T would be better but 2 days after I switched I had the same experience. Different phone but still XR. Same exact issues with lte speed. Tried everything. Ready to ditch Apple and AT&T altogether

Questions

 • Apple

6

0

0

HBO Validation

I switched to Unlimited Elite but have got no way to watch HBO; WatchTV doesn't give HBO as an option and I can't log in to HBO Go.

Questions

 • Account Features

27

1

0

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