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Where to write a Claim?

I have been an AT&T customer for 6 years and I recently filed a claim for a stolen phone. I had added the insurance on October 12, 2014 and my daughte

Questions

 • Account Features

290

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AT&T Lifer!!

Couldn't wait to share what exceptional customer service I got tonight. I chatted with three representatives on AT&T's live support tonight and they w

Questions

 • Wireless Billing

325

2

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ATT made matters FAR worse, as A brand new customer who just got service, phone, auto, they can stic

I have no idea who to call or address this to at this point but I will put it here for the record as well as every place else I can. I bought a phone

Questions

 • Account Features

273

4

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They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Depar

Questions

 • U-verse TV Account

277

1

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Gigabit Internet in Apartment

The neighbors in my apartment complex have Uverse, but I called to get service today and was told it is not available... If it is wired to my neighbor

Questions

 • AT&T Fiber Ordering

386

1

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Disappointing experience with ATT Uverse

I have had the worst experience in attempting to switch from my current provider to ATT Uverse for TV/Internet. Starting with the first phone call (re

Questions

 • U-verse TV Account

461

2

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AT&T Tech No Show

On Sunday, November 18th, I assisted my fiancee in upgrading her internet to AT&T's 75mbps plan as opposed to her previous 6mbps plan. We received a c

Questions

 • AT&T Internet Installation

216

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I have several important questions!

First I want to know how to and if I can switch from prepaid to actual service and also keep my phone number and all my accounts including but not lim

Questions

 • Phone & Device Upgrades

14

2

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Break-up left me with no login info

My ex and I broke up but the phones were under his login info, he switched to a different carrier and wont give me his info or change the password for

Questions

 • Online Account Access

10

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Outdated LandLine

the landline leading to our house is outdated, so we do not get WiFi fast enough to do any normal activities like social media or watch netflix. We ne

Questions

 • AT&T Phone Installation

17

6

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Dropped AT&T cell signal

One month after I agreed to a 3 year contract and purchased four iPhone X’s some work happened on a nearby tower and service was cut off to my area/to

Questions

 • Other Phones & Devices

10

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Can't Start New Service - Order keeps getting canceled

I have tried to order new SIM cards to transfer my two lines to AT&T about 5 times now and my order keeps getting canceled. It keeps saying they can't

Questions

 • Wireless Account

10

1

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DSL service isn’t working, AT&T can’t find my account number

My DSL and dial tone have been missing in action since Saturday night when we had a lot of thunder and lightning in my area.I’ve trouble-shoot interna

Questions

 • AT&T Phone Account

19

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Can’t send emails. (30 days now)(sbcglobal.net) Receiving emails fine.

Rules: (point 6 describes the problem) If you work for ATT, (digital assistance and social media centers) do NOT make this conversation private

Questions

 • AT&T Internet Email & Security

10

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I've been told the only tower in my area is down for maintenance, can anyone tell me how long it typically takes?

Hello, I use AT&T towers for my dogs tracking device, it has been rendered useless the past 3 weeks or so.. when I called the company to ask why t

Questions

 • AT&T Internet Features

7

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Cellular signal.

Activation and account number.

Questions

 • Wireless Account

7

3

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Signal issues

Hi, for the last couple months, I have noticed a significantly reduced signal in my home area. I went from having great coverage to having spotty serv

Questions

 • Network Coverage

9

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AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service?

Questions

 • Wireless Billing

14

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Talked to 8 reps, no resolution, falsified notes on my account

On 5/26/20 my sister meant to FaceTime my mom, who in the midst of the Coronavirus emergency, is stranded in Venezuela. She mistakenly made 2 phone ca

Questions

 • Wireless Billing

31

2

line static and appointment canceled by automated call

Our phone went out completely on Sunday, 8-10-20. I filed a report on 8-11-20 and was told it would be repaired by 8-14-20.  On 8-12-20 the phon

Questions

 • AT&T Phone Equipment

7

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