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Secure Family - bring Family Map back please!

I stayed with AT&T for so long because I liked the Family Map technology, where locating the phone was not based on an app installed on the target phone itself reporting the location to a server, but based on triangulation from cell towers. While not as precise as GPS location, triangulation is virt

Questions

 • Account Features

207

3

0

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Gave up on Secure Family app after 2 days

We’ve used family map and then smart limits for over 7 years now, was disappointed and apprehensive to be forced to begin using secure family. Highly unimpressed that it required the installation of a companion app in the other phones, horrified to learn that it was a VPN-based solution.  Ran it for

Questions

 • Account Features

170

1

0

0

Smart Limits, Family Map, Qustudio: ATT Secure Family?

I have been using Smart Limits, Family Map, and Qustudio for years now on my childrens phones. Most of these 3 apps has done a good job with what I wanted them to do. But now with ATT Secure Family there are many important options that are missing or different from previous versions of the ATT apps.

Questions

 • Account Features

309

4

0

Why did AT&T discontinue Smart Limits?

For the life of me, I cannot understand why AT&T discontinued SmartLimits and replaced it with Secure Family, which is the most useless app I've ever seen. Secure Family is not user friendly & has nowhere near the features that SmartLimits did. Also, within 24 hours of installing it on my daughter's

Questions

 • Account Features

250

1

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Secure family

I can’t pair my sons iPhone 8 with this app. We’ve tried everything. Phone support suggested a factory reset. My son refuses. This is causing major issues in my home. THis app is the worst.

Questions

 • Apple

59

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0

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Secure Family blocks all internet with no restrictions set

When I pair my son's phone, it flashes several screens and has me turn on location, etc and once it says it is done, all internet access is disabled. Can't check why as it won't let him view the VPN. I have to un-pair for him to use the internet. I have it set with no restrictions. On top of this, w

Questions

 • Data & Messaging Features, Internet Tethering

265

0

0

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Secure Family -nothing happens once I click "Show me how" when pairing

I added the parent app and signed up for the trial, sent the text to my son's phone. Opens up the Companion app, and verifies the phone. Then it says to pair and I click the button "Show Me How" and then nothing happens. ???????So now what? I uninstalled on both, and canceled the subscription and th

Questions

 • Account Features

180

2

0

0

Automatically block voice and data every night

How do you turn off voice and data automatically every night at 10 pm and back on at 6 am (just like smart limits) How do you get regular emails with voice and txt history? (just like smart limits) Why doesn't any of the AT&T documentation address these questions?  Why doesn't any customer service r

Questions

 • Account Features

126

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0

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Secure family

I deleted the app from my phone so how is it that someone can still track me

Questions

 • Device Features

291

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0

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Secure Family forces logon with every use

My Secure Family app (Android) forces me to log in each time I use the app, even with the "Keep me signed in with this ID" checkbox checked.  Upon login, the app goes through the "first time setup processes".  This process is repeated if I keep the app active, switch apps and then come back to Secur

Questions

 • Account Features

234

4

0

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Secure Family email error - [child] was located at [time], but the address could not be determined

The alert notification emails are not working properly. They claim that the address could not be determined even though the address is showing on the Secure Family app. Here's what the emails say (including the bad link for AT&T Secure Family): Scheduled Alert Notification [Child's name] was located

Questions

 • Account Features

226

1

0

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Can Secure Family Companion app be removed/hidden on child's phone?

My 17 year old thinks he pretty smart by uninstalling the Secure Family app after I re-pair his phone.  He uses an iPhone, so there's a device Profile that the Companion app has you install.  I'm curious if once that profile gets installed, can the Secure Family Companion app be removed/hidden but t

Questions

 • Account Features

889

1

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Approved Contacts for Children

About a year ago, AT&T deactivated Smart Limits and replaced it with Secure Family.  Unfortunately, one of the features offered with Smart Limits is not available in Secure Family.   We need to have approved contacts for our children so that they can not contact anyone unless we approve.  Is this fe

Questions

 • Account Features

82

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How will we know when Secure Family issues are resolved?

Secure Family has serious issues.Doesn't map properlySlows internet/data functions for companion app users to a painfully slow crawl it nothing at all.Does not allow access to specifically approved websites.There is a long, ridiculous list...BUT How will AT&T customers know when all the bugs are wor

Questions

 • Account Features

372

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