
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Peace Of Mind Just Got A Lot Easier The AT&T Community Team is proud to announce that Secure Family will now work with your mobile carrier! It give you the tools to help you keep an eye on your children (monitor up to 10 devices) and keep their online experience safe. Your family secur
Questions
•
Account Features
HiI have a Samsung Note 8 and since the last update Secure Startup no longer works and cannot be activated, either.Am I the only one with this issue or did the update break this feature? Here is a youtube video of the issue;https://youtu.be/KwxgPEKiDeU
Questions
•
Samsung
Closed
1. Where can I download the HARMAN Spark app? You can download the Spark app from the App Store or Google Play by searching for HARMAN Spark. 2. Is a data plan required to use Spark? Yes. 3. Is my vehicle compatible with Spark? Most 1996 and newer vehicles are compatible
Questions
•
Account Features
There is spotty and poor service in the H&S Battalion barracks at Parris Island. The solution I was given is to use the AT&T Passpoint Secure Wi-Fi hotspot through Boingo and use Wi-Fi calling; however, I can hardly ever connect to it because it's so buggy. So basically I'm paying for a phone I can'
Questions
•
Network Coverage
Paying for Secure Family ... upgraded my daughter's phone to iPhone XR ... tried to install Secure Family ... failure ... "The SCEP server returned an invalid response" Ok ... useful ... now what?
Questions
•
Account Features
When I first signed up with AT&T internet, I immediately changed the SSID and default password. However, recently I wanted to go back in and change some security settings on the gateway but could not access it via 192.168.1.254. I called AT&T tech support. They could not resolve the issue over the p
Questions
•
AT&T Internet Equipment
The AT&T Secure Family app VPN app only works on cellular. When on WiFi the Internet will not connect or takes forever to connect and then is extremely slow making it unusable resulting in our family having to turn off WiFi and use cellular data for 5 phones. I have tried countless of attempts at un
Questions
•
Device Features