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ATT is unresponsive and illegally putting items on my credit report

on 4.10.20 I called to dispute an item that is on my credit report. I spoke with someone in collections that gave me the email address of [email scrubbed] to send my dispute to. The email bounced back as undelivered.on 4.18.20 I called for a new email was told the wait time was long and choose a ca

Questions

 • Wireless Billing

208

2

0

My phone number is being used by another person

I have been getting text messages on my phone that are not targeted for me.I searched the internet for my phone number and found that another person has the same phone number as me.The search said that New Cingular Wireless Pcs LLC was the carrier.How do I stop this?

Questions

 • Wireless Account

1.7K

1

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

227

2

0

Bad for Small Businesses - DON'T DO BUSINESS HERE EVER AGAIN

I went to the AT&T store near me yesterday to set up a business account. My priority was to get the Netgear Nighthawk 5g pro for my food truck and the wireless plan that came with it plus brought my own phone number to set up the new business phone plan. The guy at the store set me up with everythin

Questions

 • Wireless Account

57

3

0

Closed

DirecTV Streaming app NOT AVAILABLE for XBOX, PlayStation, LG Content Store & other TV's

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Questions

 • Watching U-verse TV

199

1

0

AT&T ripped me off!

I traded in a phone in January 2020 for a $300 credit and followed the rules exactly! AT&T will not issue the $300 credit but accepted my phone that I mailed back. It is robbery. I have made close to 50 phone calls and spent numerous wasted hours talking to many incompetent employees that don't

Questions

 • Phone & Device Upgrades

412

10

Franklin Collection Services showed up on my credit report on behalf of ATT

I have been charged with $206 for some reason from ATT that I cannot figure out. The forwarded the claim to Franklin Collection Services and they managed to show up on credit report. Reaching out to find out if other have faced this issue as well and how they tackled it?I do not have any outstanding

Questions

 • AT&T Internet Equipment

77

2

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

 • Wireless Billing

81

5

BJ'S ATT iPhone 11 on us -& 250 dollar gift card offer fraud

I met the ATT sales person in BJs store in Exton,PA on January 1st week. The offer was iPhone 11 on us with eligible iPhone trade. I took 4 lines , 3 iPhone 11's & 1 11 pro . I sent the eligible phones to ATT. I received the gift cards.   It's been almost 2 months since I opened up a case with ATT.

Questions

 • Wireless Billing

629

14

0

Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

 • Phone & Device Upgrades

25

1

0

AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I c

Questions

 • U-verse TV Account

165

1

0

0

AT&T Not honoring promotion "GET4KTV"

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

Questions

 • AT&T Fiber Ordering

478

3

0

0

Fake email

I just got this e-mail a few minutes ago:   AT&T! Yahoo <[email scrubbed]>   Dear User,  We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp

Questions

 • AT&T Internet Security

89

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

35

0

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

345

4

0

Call Blocking For Seniors

I am looking for a call blocking service or feature for my 90 yr old parent's phones.  They get scammers, con-men, posers, and other unsavory people preying on them daily.  Ridiculous!   Is there something out there, or a feature on their phone or through their provider (ATT) that is useful?

Questions

 • Account Features

299

2

0

0

bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

Questions

 • Wireless Billing

2.4K

2

0

0

SPAM / SCAM CALLS COMING FROM MY LANDLINE NUMBER

Today I received a call from a woman who screamed at me for calling her home from my landline number. I never made this call. She insisted that she was calling to report my number as fraudulent. What can I do to ensure this doesn't keep happening?

Questions

 • AT&T Phone Account

73

3

0

Unlock iPhone

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Questions

 • Other Phones & Devices

146

11

0

Trade in rip off

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Questions

 • Samsung

449

11

0

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