Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.4K)

Relevance
Email to set up password recover options?

Got an email stating: ATTENTION! Our records show you have not set up password recovery options for your AT&T email account. and a link to click on to update my profile. Is this legitimate? I updated my profile several months ago so why am I getting this now?

Questions

258

2

0

Password lockout, ongoing problem

Care code 205, to many unsuccessful login attempts. Been getting this for weeks now. Are they going to get this fixed? I'm running out of passwords!

Questions

50

0

0

Our AT&T email accounts have been hijacked and AT&T won't help!

We have had these email accounts over 24 years. Mine, my husband and our business account. They have been hijacked along with my AT&T account (cable & internet). I was on the phone with Att From 11am to 3:30pm two weeks ago. They helped me get into two email accounts and my TV/Internet acco

Questions

171

1

0

SPAM Email Filtering

ATT above said the following. “there's not much we can do to keep spam emails from landing in your inbox.” That’s a bunch of crap. Other email hosts don’t have a problem. If ATT did their job, they would notice and prevent 500,000 emails from being sent to their customers at the same time. Do your j

Questions

15

0

0

POTS being phased out in 2020???

My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.

Questions

83

1

0

Scam or not scam

I received the following message in my email. I have never been a Frontier customer, so I think this is a scam. But I would like confirmation."Dear Frontier user  Your  incoming mails were placed on pending status due to the recent upgrade to our database, and also exceeded the storage limit of 1 GB

Questions

2.2K

2

0

Is this real Or a scam please answer

I was randomly taken to a website that said thisDear AT&T Customer, Congratulations!National Telecom is holding a market research for next 7 days (June.8 -> June.15) and we will select 10 lucky users everyday for a chance to receive an exclusive prize from our sponsors, including Apple iPhone Xs, Sa

Questions

477

1

0

0

I received a request to delete my account

I received an email to my sbcglobal.net account which states:   AT&T_MAIL <[email scrubbed]>   Wed, Sep 2 at 9:45 AM    

Questions

98

2

0

Fake email

I just got this e-mail a few minutes ago:   AT&T! Yahoo <[email scrubbed]>   Dear User,  We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp

Questions

118

1

0

refund check legit?

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

Questions

236

0

0

0

Latest and weird version of suspicious email: Expired email/closing accounts

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

Questions

219

0

0

Customer Service Scam

I signed up for business renewal... locked and in for the original renewal but now they won't honor it. I even received an email regarding renewal from their team. After 2 month, I was charged a high month to month bill. I called their customer support line and talked to several agents which all sa

Questions

56

1

0

House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

Questions

215

1

0

0

AT&T Not honoring promotion "GET4KTV"

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

Questions

512

3

0

0

AT&T Internet 300 Free Gateway for Online Orders - Holidays Offer

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

Questions

58

1

0

AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

285

2

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

277

2

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

85

2

0

You could not possibly have worse customer service

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep

Questions

89

2

Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

85

1

Not finding what you're looking for?