I checked the map (see screenshot below) and prior to traveling to Curacao, once I landed I paid for the week-long international travel add on. This map clearly shows that Curcao is included, but when I called the AT&T service team member said that it wasn't and that his map was different and th

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account.  I DO NOT need  the number for the fraud department. I have called over 100 times and can not get a human on the line.  I hav

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

I purchased three new iphones from the Apple store (paid in full), and I see $115 increase on the next month's bill. I called ATT only to find out that the upgrade fee for each phone was placed on my auto-paid bill.  I asked what the upgrade fee is for since we had no notice or way to consent

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Tengo un samsung s23 ultra que me vendieron en colombia, pero al tiempo de bloqueo, por lo que al verificar propiamente desde la pagina de ATT para desbloquear el dispositivo, me dice que esta en lista negra por perdida/robo, que solución hay para poder desbloquear el dispositivo, ya que la persona

Spammers phishers email to my text. I want to block email to text.

They tried to scam me today. "AT&T" sent me a text message ,last day to get 50% off DirecTV". Called DirecTV (I thought) and the person that answered offered me $140 a month fixed for 2 years and two free movie channels to boot. I had to pay 3 months in advance, $420 via a Target credit card or

I’ve been an att customer for over 28 years + and aside from an unauthorized change that was “supposedly” fixed with my grandfathered business account in 2015 I’ve had a decent experience with att… until NOW.  The reason for all this ? Att customer service. What began as a good deed ( tryin

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.