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How to contact someone in the US.

How can I contact someone from AT&T from the USA that can help with billing issues due to fraud after the fraud department supposedly fixed the problem but now more is wrong? I seriously think I will not be with AT&T much longer, especially if this can not be handled by today.  I've ca

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48

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Scam SMS from rotating/changing numbers

What is ATT doing to address scam and spam texting? Literally dozens per day on occasion. Almost always 2 to 5 daily...mostly political scam/spam/fraud. I use the "Active Armor" to report and block these even though ATT does not list a category for SMS scam/spam/fraud. We must devise our own work-a

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91

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Scammed by a rep during trade-in?

Have we been scammed by the sales rep? Timeline of events: 2/10/24: My wife and I went to ATT and ordered an iPhone 15 Pro for upgrade. We told we'll be trading-in wife's iPhone Pro 13, which got a cracked screen and some scratches on camera housing perimeter (the lens are unaffected).The sales rep

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112

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Suspicious email -- from an att.net account. Any chance this is legitmate?

Got an email from address "[email scrubbed]". Has the "Currently - From AT&T" and "Yahoo" logos at the top.  Tells me I have been ignoring messages to upgrade my email address, and that my address ([email scrubbed]) will stop receiving emails in 48 hours if I do so.  Naturally, there

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805

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How to get a VALID response from AT&T

As a first responder, I joined the FirstNet AT&T program 04/16/2022. I left T-Mobile after 15 years with then & never one had a problem. Not once! Now - all I have had with AT&T FirstNet is problems. Transitioning to the program itself wasn't a problem. However, I must say the guaranteed

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63

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AT&T target reps LIED about paying off our previous carrier bill

Came to target where AT&T reps were running a back to school promotion. Before switching and while asking all kinda of questions to these two reps we asked : we still have an outstaying balance for our phones from our current carrier so we are not sure if we want to switch. The rep said on our f

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84

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ATT says RECYCLE equipment, no need to return it. BUT CHARGED ME FOR NOT RETURNING IT and CANNOT GET CUSTOMER SUPPORT FOR CLOSED ACCOUNT

This is the email I recceived. Seems pretty clear I DO NOT have to return my equipment. Now I am being changed for not returning it. (Edited per community guidelines)??? And when I call the support number no one can help me since my account is closed. SO I guess ATT will just ruin my credit and send

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416

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Carrier unlock

Hi. I’m from Ukraine. I bought iPhone 12 Pro Max from unofficial local seller like EBay because we don’t official Apple Store in my country. Seller said that it is neverlock but it is locked to carrier AT&T. I tried to unlock it online but it says I can’t do it because of payments. Phone is

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47

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AT&T Store cannot find trade in phone and claiming we never brought one in.

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

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382

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Upgraded to a new iPhone, received an open box used iPhone

I recently upgraded my device at an AT&T store, and it was delivered to my door shortly after. However, the cardboard shipping box appeared to have been tampered with, which raised a red flag. Upon opening the package, I noticed the white iPhone box. New iPhones typically have two orange tabs at

Questions

654

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Directv refund

My name is John cumbie, service address (personal information scrubbed). I canceled my service about 3 months ago. I have spoken to numerous people since then and they all said refund was being sent, but still no refund. I demand my money in writing. If it were reversed you'd send me to a collection

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107

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Target scams with att

Hey I know i might be late on this to yesterday my dad who doesn’t know much english just keep that in mind. Some employees (there was two but only one came up to us). He asked my dad the type of phon he had and company so my dad told them. My dad therefore said he is in t mobile but he has a old ph

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364

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Official Solution

Is this a scam: Changes to your AT&T Email, Website, and Fax Services

Folks, My email, internet access and web hosting for my personal domain has been provided by AT&T for almost 20 years now. Since early December I've been receiving increasingly urgent emails from a company called Digital Space claiming AT&T is discontinuing this and I need to transfer my

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2K

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Was I scammed of my identify?

Hello, I had AT&T come in to do some repairs and all was well, the gentleman that helped me was more than professional and all good. About 15 minutes later, my doorbell rang and a guy with an AT&T badge hanging from his pants said he was an account manager and wanted to know if he could co

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234

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Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

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241

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AT&T Service Pirate

Hey everybody. I have a new neighbor.  He has connected a large cable from his house across the alleyway to the AT&T underground cable box to pirate services.  Called once to report it.  Was transferred to the "underground cable department" who had a recording telling me to call

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73

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AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

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75

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Not legit company

I traded in my iPhone 14 Pro Max for an iPhone 15 pro max and was told I only had to pay off what was rest of the $1000 trade in value but now I’m looking and they never gave me any money off and I’m responsible for paying $1500 instead of $500.

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41

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Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

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35

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Closed

Demanding Assistance, Unhappy AT&T Pre and Post Paid customer who has been scammed

Someone in your company who speaks English and that has a basic understanding of business ethics needs to call me as soon as possible. After dozens of attempts with your call center arguing with who knows out of some foreign call center I am now motivated to hire an attorney. HEY AT&T, mid last

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107

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