I was told that my reconnect fee would be refunded because I was never told about the $35 charge.  Today, I after contacting for the third time because the charge hadn't been removed I was told by an AT&T agent that Reconnect Fees aren't waived. I have contacted the Federal Trade Commission to infor

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim. Andrew (Rep 1)Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

I just bought a wireless plan for 1 line. I purchased the $75/mo plan (after autopay discount - Unlimited Extra) and got the iPhone SE which had $5/mo installment plan. With the estimated taxes and fees my shopping cart estimated a cost of around $84/mo. When I reviewed the account after picking up

cancelled account and suspended lines fraud team cancelled service and lines

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

The store manager of a corporate store lied to me about credits being reflected on my AT&T bill. They said that my bills reflected a monthly credit. This is demonstrably false. I have been trying to resolve this issue since mid-January, but have lost all confidence that the store manager has or

So I have been a Samsung customer for over a decade..  however I feel as I have been scammed both by att and Samsung.   I've had the flip 4 for one month and the screen has already broken..  not too mention it's crucial my phone be able to handle multiple task at a time.  &

When iPhone 7 came out I traded in my iPhone 6 plus for iPhone 7 Plus. I mailed in my iPhone 6 Plus and have now paid full price for the iPhone 7 Plus. When I call AT&T they hang up on me

My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the