Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.7K)

Relevance

Accepted Solution

Official Solution

Was I scammed during an in-home tech visit?

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte

Questions

193

4

0

Accepted Solution

Official Solution

Closed

Crooked Company, poor customer service

I was misled and overcharged $60/month since July. I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after t

Questions

75

14

0

Accepted Solution

Official Solution

Closed

SCAMMED by Bj's AT&T Representative

A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), and an iPhone 8 for free if I switched to a new plan with unlimited data, talk, text. I agreed to the terms, got my plan changed from 10GB a month to Un

Questions

6.8K

12

Accepted Solution

Official Solution

DSL service being discontinued?

Hi, I received a letter saying that says "Call to us to avoid disruption of your AT&T Internet Service", and that "AT&T will no longer support service on our older copper network to your home". The number on the letter 1-866-941-4160 goes to a fraud line, with no menu option to speak to a re

Questions

1.9K

8

0

Accepted Solution

Official Solution

AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

95

1

0

Accepted Solution

Official Solution

Email regarding upgrades

I keep getting emails regarding ATT & Yahoo needing to upgrade my email? Is this a legitimate concern and should I click on the link to upgrade my email?

Questions

100

1

0

Accepted Solution

Official Solution

I Bought A Phone and the seller reported as blacklist

I bought a phone from a shop sealed and then later got home used it for about two days and it got blacklisted. Reported as stolen or something. I saw all that when I try to activate the phone days after purchase. I reach the guy and he said he doesn’t know how come. I did all I can and it looks lik

Questions

296

1

0

Accepted Solution

Official Solution

Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

Questions

52

1

0

Accepted Solution

Official Solution

Scam!

So we had att internet. We had to cancel our service because of a move. Now when we first contacted them they helped us out and told us what our next steps were, and gave us options In Order to not cancel. We denied and they continued with our cancellation. Now, they said because we paid for the mon

Questions

433

4

0

Accepted Solution

Official Solution

Are you selling MacBook or other things with a big offer?

I'm from sri lanka. There is a website called ikman.lk which we can create adds to sell something on sri lanka. Yesterday I saw a add which is selling a MacBook with an unbelievable offer. I messaged with that seller. He said he is at&t seller man and sent some photos of your company too. Is the

Questions

104

2

0

Accepted Solution

Official Solution

Cell rings, caller ID shows my cell # and recording says it is AT&T Security and asks for ss#

On Wed. 6/22/16 my brother called me about something that happened with his cell phone (that is on my account). He said it rang at abut 9:20pm and caller ID showed his number - he answered and heard somethinig along the lines of "this is AT&T Security and the account is flagged we need last four

Questions

65K

27

0

0

Accepted Solution

Official Solution

DirecTV Job Scam?

I got a text from a guy that he identified himself is HR Manager of DirecTV. He told me that I got into an interview through Wire App. I did the interview and got a phone call on the next day from them to inform me that I got hired. He transferred me to a team leader and she told me to buy an iPhone

Questions

816

10

0

Accepted Solution

Official Solution

Text from 11112023; is it a scam? Or actually AT&T?

I received a text today saying: Hi, it's AT&T. Great news! You've paid off at least 50% of your current phone. If you're interested in learning about our offer on iPhone 14 Pro Max, reply YES to receive details. came from phone number 11112023: not thinking I replied yes.  What did

Questions

1.8K

1

0

Accepted Solution

Official Solution

Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

153

3

0

Accepted Solution

Official Solution

Closed

Direct TV SCAM

I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v

Questions

1.5K

1

0

Accepted Solution

Official Solution

International Call Scam & Spurious AT&T Fees

I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou

Questions

5.2K

3

0

0

Accepted Solution

Official Solution

Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded

Questions

130.2K

85

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

412

4

0

Accepted Solution

Official Solution

fraud account under my SSN and email

Someone opened an account under my email address, SSN, and a previous mailing address I resided at. They used a different last name from mine though. This person tried to open a wireless account and purchase an iphone 14. I received an order number, but I cant see the account number in the ATT email

Questions

345

4

0

Accepted Solution

Official Solution

Call Blocking

Hi!My wifi home phone,(digital phone?) gets about 30 "unavailable", "suspected spam", "telemarketer" and calls from hijacked numbers. I am on the state and federal do not call lists. I have the call screening service thru ATT. And I have blocked a lot of numbers manually. Still, I get about 30 calls

Questions

311

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.