Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (759)

Relevance

Accepted Solution

Official Solution

Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

118

4

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

218

6

0

Accepted Solution

Official Solution

Closed

Illegal billing on low income Access accounts

About a year & 4 months ago I signed up for your low income program. I paid a year in advance. I never received a bill within this year nothing no emails no letters nothing. Then about two to 3 months ago my service was disconnected. Once again no emails no letters nothing. I have a mental disabilit

Questions

 • AT&T Internet Account

1.7K

6

Accepted Solution

Official Solution

incoming messages on hold

I just received this message   AT&T Update™ <[email scrubbed]>   Tue, Jul 21 at 2:46 PM     Dear AT&T User,    Your incoming messages were placed on hold due to our recent upgrade to our database Kindly VALIDATE your mail-box to receive new messages that are pending.    Thanks for u

Questions

 • AT&T Internet Security

415

3

0

Accepted Solution

Official Solution

Ringtone for Caller Protect or Nomorobo identified calls

Has anyone created a contact or other scheme to have a special ringtone for junk calls identified by Call Protect and/or Nomorobo? Each has a special line (ID?) for identified spam calls (Nomorobo has Robocaller and Neighbor spoofing labels for instance). This is for an AT&T iPhone with iOS 13.6

Questions

 • Tones, Games, Videos, More...

57

2

0

Accepted Solution

Official Solution

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

49

4

0

Accepted Solution

Official Solution

Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login.    AT&T Free Msg: Please use this single-use PIN to complete

Questions

 • Wireless Account

56.8K

18

0

Accepted Solution

Official Solution

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

1.3K

10

Accepted Solution

Official Solution

Unwanted texts from mms.cricketwireless.net

I posted my phone number in a "for sale" ad on craigslist. Got a spam/scam text from 1410100XXX. Fine - I can block one number and move on.   BUT, somehow the scammer messaged many people the same thing, and now I am receiving all the replies to the scammer's original message, all from different 141

Questions

 • Data & Messaging Features, Internet Tethering

16.4K

28

Accepted Solution

Official Solution

How to redial second to last number called?

How to redial second to last number called? Mother with dementia called wrong number, gave them all sorts of personal information, and I need to figure out what number she called.

Questions

 • AT&T Phone Features

154

9

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

7.9K

36

Accepted Solution

Official Solution

Final Reminder - Update AT&T Pro-Mail Now

I have been receiving emails such as the one below that tells me to update AT&T Yahoo Mail or my account may be closed. Each email has been sent from some random email address and provides a link to use to update my account.  Based on the random email addresses and sometimes different link

Questions

 • AT&T Mail Features

4.6K

5

0

Accepted Solution

Official Solution

HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

 • Wireless Account

185

2

0

Accepted Solution

AUTO WARRANTY CALLS

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

Questions

 • Other Phones & Devices

30

4

0

Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

 • Apple

47

6

0

Accepted Solution

What they don't tell you about buy one get one

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

Questions

 • Wireless Account

45.3K

57

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

800

8

0

refund check legit?

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

Questions

 • AT&T Phone Account

186

0

0

0

House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

Questions

 • AT&T Phone Account

206

1

0

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

58

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.