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Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

 • Android

313

9

Accepted Solution

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Scam Phone Calls

Recently upgraded to iPhone XS and past week getting at least 100 calls a day from overseas International callers w spam messages or asking for account information or other information such as banking. I use AT&T Call Protect as per AT&T Tech Help but still calls coming in every hour. Upgraded appar

Questions

 • Apple

196

1

0

0

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Charge pending expired

Got an email today about a charge that was pending had expired on my bank account from AT&T K006 9968 ESTOR for about $44. I recently preordered the Apple Watch series 5 Nike so I thought maybe something went wrong with the order but I talked to a rep and they said the order has been paid and is sti

Questions

 • Wireless Billing

407

3

0

0

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

339

2

Accepted Solution

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Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

 • Wireless Billing

111

4

0

Accepted Solution

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Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

Questions

 • Wireless Billing

189

2

0

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Fix Legitimate Company Showing Up as Robo/Scam

Hi I work for a legitimate company and we receive complaints from AT&T customers that our calls are sometimes showing up as scam or robo calls. Is there a way to clear this and prove that we are a legitimate company?

Questions

 • Account Features

62

1

0

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A possible scam msg from 1 400 200 522

I received a text msg from 1 400 200 522 (I didn’t drop a digit) FRM:AT&T SUBJ:Unsuccessful payment Call 8282636664 I have not responded   Anyone aware of a scam.  

Questions

 • Wireless Account

1.1K

16

Accepted Solution

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Is this email spam for for real?

AT&T MAIL <[email scrubbed]> Sun, Nov 21 at 2:07 PM Mail UPDATE Dear User, This is to inform you that your email account has reached an Upgrade stage, Due to the fact that you are using our old version.   If you choose not to update your account on or before

Questions

 • AT&T Internet Security

629

3

0

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Are you selling MacBook or other things with a big offer?

I'm from sri lanka. There is a website called ikman.lk which we can create adds to sell something on sri lanka. Yesterday I saw a add which is selling a MacBook with an unbelievable offer. I messaged with that seller. He said he is at&t seller man and sent some photos of your company too. Is the

Questions

 • Other Phones & Devices

43

2

0

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AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

 • AT&T Internet Security

85

1

0

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DirecTV Job Scam?

I got a text from a guy that he identified himself is HR Manager of DirecTV. He told me that I got into an interview through Wire App. I did the interview and got a phone call on the next day from them to inform me that I got hired. He transferred me to a team leader and she told me to buy an iPhone

Questions

 • Community lounge

447

10

0

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Cell rings, caller ID shows my cell # and recording says it is AT&T Security and asks for ss#

On Wed. 6/22/16 my brother called me about something that happened with his cell phone (that is on my account). He said it rang at abut 9:20pm and caller ID showed his number - he answered and heard somethinig along the lines of "this is AT&T Security and the account is flagged we need last four

Questions

 • Wireless Account

64.8K

27

0

0

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Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

 • Account & Usage

132

3

0

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Closed

Direct TV SCAM

I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v

Questions

 • Watching U-verse TV

1.2K

1

0

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International Call Scam & Spurious AT&T Fees

I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou

Questions

 • Wireless Billing

5K

3

0

0

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Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded

Questions

 • Wireless Account

129.5K

85

0

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

 • AT&T Fiber Ordering

2.9K

10

0

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I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

325

9

0

0

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Official Solution

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

49

4

0

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