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I never received credit for my trade in. It's been nearly a year. What can I do?

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

Questions

67

4

Text messages coming through Claiming a drawing.

I literally just got this text message like 5 mins ago. Claiming I can enter to win $100 gift card and all that. Like so I went looking into more and really seen how this is a fat scam. Beware people just really be careful what you could maybe be opening ... Good luck to all that has had this mess

Questions

119

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Excessive spam e-mails and texts - new phone

We just got a new phone for our daughter (who is a minor). Within the first three days of owning the phone, she has received repeated texts and phone calls from various spam providers - including obvious scams and pornography.  We have other wireless phones (including an AT&T phone) withou

Questions

166

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I have a collection for a service I never received

When I first started college I was going to switch to att for the student discount. I called them and told them I was interested and planned a callback to verify services. After the initial call I called my provider and explained I'd be cancelling whit them "spectrum". The matched the price with bet

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33

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Reward scam

Has anyone else gotten scammed by att fiber 300 dollar visa reward. I never received a notification and the times I called they said it would be sent in the mail. The only reward i recieved was some video game membership thing from nvidia. Everytime i called they told me to wait on the mail reward l

Questions

61

4

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Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

Questions

126

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SCAM

I had a new phone that was overheating and arranged to return it to AT&T via covered warranty. I received the new phone and sent back the damaged phone via the package and label that was provided.  When AT&T received the phone, it was a completely different phone, a very old model with

Questions

47

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att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

116

3

Email to set up password recover options?

Got an email stating: ATTENTION! Our records show you have not set up password recovery options for your AT&T email account. and a link to click on to update my profile. Is this legitimate? I updated my profile several months ago so why am I getting this now?

Questions

269

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AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

Questions

61

2

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Being Charged For Phone I never wanted Because of ATT Store Rep Error

We went in for a Samsung promotion, bring in old Samsung we will replace with new one for free. I had two, so when to an actual ATT store not a authorized dealer. My sister got her phone replaced with one and also got a watch. Great deal, then I said I had a sim number so I could get the 4 line dis

Questions

54

3

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Where’s My Credit

I traded in three of my phones in January 2023 for three “FREE” iPhone 14s for me and my kids. It has been six months and I have not yet received a credit. I am told to continue to pay the full amount until the credit appears and yet, the bill that came in this week still did not have the credit. Th

Questions

44

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Failure of Store Manager to Provide Contact Information For Their Direct Supervisor

The store manager of a corporate store lied to me about credits being reflected on my AT&T bill. They said that my bills reflected a monthly credit. This is demonstrably false. I have been trying to resolve this issue since mid-January, but have lost all confidence that the store manager has or

Questions

91

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AT&T - Con Artist that don't honor BOGO iPhone 7 deals

The jouney that I've gone through regarding this BOGO deal spans five months.   When I first called in to AT&T, I was going to cancel my service and swith to Sprint. I had already gone to the Sprint store and they offered me some good deals that I did not want to pass up. However, being a reasonable

Questions

976

30

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Internet installation fee waiver scam

Just did the stupid move to switch to AT&T Internet, being lured in by the sales representative with all kind of freebeis, among which the waiver of the installation fee of $99. Internet was installed, then a week later I get the explanation of future charges and the installation fee is back. I call

Questions

363

1

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Fraud

An account was fraudulently opened in my husband's name. We believe a costco kiosk worker opened it for commission. We have spent over a month trying to close the account and return the IPad that was sent. We have filled out police reports, gone to corporate, filled out all the required forms, and w

Questions

97

2

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Misled at the AT&T store (Deptford, NJ) - Free Accessories

Upgraded 3 iPhones in June 2023 - was told that there was a promotion for free accessories for each phone - all I had to do is pay taxes. But in fact the accessories were set up on an installment payment - $25.00 a month - I could have purchased all the accessories on Amazon for MUCH MUCH cheaper.&

Questions

55

2

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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

514

4

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Email to text gateway is abused by spammers

Y'all got a service where I can using my email account send a text message to an AT&T customer. <cellnumber>@txt.att.net This service is useful and cool but completely abused to send spam. Trying to report these spam messages to 7726 doesn't work. 7726 asks you to enter the originating

Questions

148

2

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

53

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