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Customer support has made my internet worse both times ive contacted and no call back when disconnected

I contacted via live chat twice. First 2 weeks ago because my xbox nat type was closed.  The person did something and made my whole internet slow.  I said I don't care about my xbox anymore just get my speed back.  He did something which made it slightly better but not what it was wh

Questions

134

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

154

1

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Code 557

I Brought an AT&T prepaid to use in my Xiaomi Redmi note 5, Wich supports up to 5G. Did everything right to activate it but it says "It's not supported for 2G devices" (clearly not my case). Can't activate it at all. Wasted 10 dollars. This is a false advertising. Need support from t

Questions

23

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Flip 4 I've been scammed

So I have been a Samsung customer for over a decade..  however I feel as I have been scammed both by att and Samsung.   I've had the flip 4 for one month and the screen has already broken..  not too mention it's crucial my phone be able to handle multiple task at a time.  &

Questions

98

3

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Tendered to Returns Agent Trade-In Credit not received

So, Like everybody else, I returned the device via USPS using the usps label AT&T provided, didnot think much about it since I have used their service before and never had the problem, waited few months since AT&T usually takes few months to process everything and start giving us trade in cr

Questions

68

1

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iPhone trade in

When iPhone 7 came out I traded in my iPhone 6 plus for iPhone 7 Plus. I mailed in my iPhone 6 Plus and have now paid full price for the iPhone 7 Plus. When I call AT&T they hang up on me

Questions

139

1

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Unethical practice of store's employee

Dear community, A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer

Questions

227

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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

Questions

32

3

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

64

2

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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

317

2

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Many, many scammy problems with "expiring money", auto-renew, text messages on my PREPAID and hidden undisclosed 9000 message rollover limit

I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring money​Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her

Questions

415

3

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Representatives a bit on the shady side

Hi. I was stopped in a Fry's store here in Tucson AZ, and listened to the two reps that offered me to join AT&T. I was told a number of things that ended up NOT being true. One of them was that you offered streaming services with the plan that I was getting, and two was that my activation fee wo

Questions

101

6

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iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

Questions

209

1

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Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

55

1

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ATT adding fraudulent charges to bill for replacement phone

To make this as concise as possible, I brought My phone to Assurion to fix and Assurion damaged the battery, making the phone irreplaceable. ATT sent me a new phone with a shipping label to return my broken phone.  I sent back following the directions on the packaging slip.  ATT is askin

Questions

81

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

69

1

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Wifi saying I’ve used more than I have

I have had AT&T WiFi for a couple years now. I paid my WiFi bill on 12/5 and on 12/6 I got an email saying I was at 60% usage and then last night I got one saying I am at 90% usage. When I go to my app that shows how much WiFi has been used it says I’m at 446.8 GB when I’m supposed to be able to

Questions

25

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

211

7

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AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

350

2

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AT&T High Speed Internet Important Message from AT&T

Help this occurred on my PC just now after turning it on. It didn't happen 2 hours ago. It only happens on my PC not on my Mom or Dad's devices, this message never popped in our mobile devices.   AT&T High Speed Internet Important Message from AT&T Your account needs immediate attention. Residential

Questions

622

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