Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance
False information

I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service

Questions

43

8

0

AT&T Wireless

I am so very disappointed with AT&T. Had I known how they scam you into a 36 month contract saying your payment will be much lower than your current plan. Lies!! Made me wait almost 2 hours on the phone getting transferred only to get zero solutions to the issue. Do not fall for their promises.

Questions

101

1

0

Unexplained Phone malfunctions/interference

Hello att support/public defenders, I am currently experiencing internet redirects, graphics lags, large data usage spikes, and phone static during calls. Also, my phone apps have not been functioning correctly. Sometimes I dont get notifications for things that are important even though I have upd

Questions

91

5

0

ATT Locked My Account & Number

On Friday I decided to get the new iPhone 14 Pro with best buy because I have total tech and it's cheaper to buy ur iPhone from Best Buy instead of ATT etc. I also ported my number to ATT using the best buy website.(worst mistake ever). So I got the Phone on Monday night (Sept 19th) & went insid

Questions

328

5

0

Full 5g signal but nothing loads

I beleive At and T has lied about their 5g coverage. As well as there policy on the unilited plan I got. I'm suppose to be garenteed 5g speeds for the first 50 GB and not be toggled back. There are also times where I have full 5g bars but I have no download speed. What's that about?!!

Questions

120

2

0

Representatives a bit on the shady side

Hi. I was stopped in a Fry's store here in Tucson AZ, and listened to the two reps that offered me to join AT&T. I was told a number of things that ended up NOT being true. One of them was that you offered streaming services with the plan that I was getting, and two was that my activation fee wo

Questions

100

6

0

Where’s My Credit

I traded in three of my phones in January 2023 for three “FREE” iPhone 14s for me and my kids. It has been six months and I have not yet received a credit. I am told to continue to pay the full amount until the credit appears and yet, the bill that came in this week still did not have the credit. Th

Questions

44

3

0

Failure of Store Manager to Provide Contact Information For Their Direct Supervisor

The store manager of a corporate store lied to me about credits being reflected on my AT&T bill. They said that my bills reflected a monthly credit. This is demonstrably false. I have been trying to resolve this issue since mid-January, but have lost all confidence that the store manager has or

Questions

91

3

0

Closed

Being charged for Damaged phone that was sent in perfect condition using your Return kit and USPS label

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

Questions

628

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

83

2

0

Trade in/Upgrade with great caution, ATT deceiving tactics

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

Questions

275

1

I got scammed.

Last month, I started atnt fiber 300 service.I signed up the service through the atnt website online chat.The agent promised a $250 reward card. I have contacted customer service more than 20 times. They said they couldn't find the promised reward in my account. I think I got scammed. The agent name

Questions

645

4

0

Text messages coming through Claiming a drawing.

I literally just got this text message like 5 mins ago. Claiming I can enter to win $100 gift card and all that. Like so I went looking into more and really seen how this is a fat scam. Beware people just really be careful what you could maybe be opening ... Good luck to all that has had this mess

Questions

113

3

0

Prepaid plans

Hello, I tired switching my prepaid plan from the 30 dollar a month with 5 GB to the 300 yearly plan with 8 G. The nice lady said that it was only for new members. So, my question is why does a new member get a better plan and gets to pay less when I have been an ATT costumer for years and have p

Questions

58

3

0

Is "@genericdl.att-mail.com" a valid AT&T email domain?

Received a link to verify my email in order to finalize setup of paperless billing. But I don't remember doing anything to prompt this so wanted to be sure this was a legitimate email before I clicked the link.

Questions

266

1

0

Email to text gateway is abused by spammers

Y'all got a service where I can using my email account send a text message to an AT&T customer. <cellnumber>@txt.att.net This service is useful and cool but completely abused to send spam. Trying to report these spam messages to 7726 doesn't work. 7726 asks you to enter the originating

Questions

147

2

0

Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

Questions

251

1

0

Charging $800 for a new cellphone that was returned - DON'T FORGET TO WRITE DOWN THE TRACKING NUMBER - SCAM

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

Questions

86

6

0

Will Steal Additional money from your account

I have recordings of a conversation where AT&T rep admits to a lot of customers not receiving emails and asking me if I’m wanting a credit. I have the lowest internet plan and have had it for 3 years. No issue. I am sick and working part time with children and needed to get medication. When I co

Questions

57

0

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

312

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.