I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it. This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored

fraud at&t help support fraudulent action stealing active sim card account and information

I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fe

I beleive At and T has lied about their 5g coverage. As well as there policy on the unilited plan I got. I'm suppose to be garenteed 5g speeds for the first 50 GB and not be toggled back. There are also times where I have full 5g bars but I have no download speed. What's that about?!!

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

So, Like everybody else, I returned the device via USPS using the usps label AT&T provided, didnot think much about it since I have used their service before and never had the problem, waited few months since AT&T usually takes few months to process everything and start giving us trade in cr

For 2 months this has been a nightmare. The more services I add to my account the worse it gets. From direct pay getting canceled to being charged an extra $10 because of their mistake, or an extra $5 for them to "help" me pay them and an extra $10-15 for the late payment for said mistake. To login

At&t won't Honor the warranty so if anyone else has a (Edited per community guidelines)ty phone I'm going to see my lawyer tomorrow. I also have all phone conversation I got from customer support, And receipts .Done !! Going to post all my conversation on Twitter, tictoc,and my YouTube channel.

My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

I have an iPhone. I do not want to block calls from anyone not in my contacts.  There are many times I need to be able to get calls from a service provider, a friend of a friend, a doctor, a car repair shop, or someone wanting to consider hiring me - and those people would not be in my contact

Both of my trade in devices were stolen by ATT replaced with flip phones on trade in. Att has been running me in circles for months now. They didn’t even tell me they marked as recycled. Now I keep getting transferred and told I can not be helped. So two 1,000 credits. People stop using att trade in

On Friday I decided to get the new iPhone 14 Pro with best buy because I have total tech and it's cheaper to buy ur iPhone from Best Buy instead of ATT etc. I also ported my number to ATT using the best buy website.(worst mistake ever). So I got the Phone on Monday night (Sept 19th) & went insid

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep

We went in for a Samsung promotion, bring in old Samsung we will replace with new one for free. I had two, so when to an actual ATT store not a authorized dealer. My sister got her phone replaced with one and also got a watch. Great deal, then I said I had a sim number so I could get the 4 line dis

Help this occurred on my PC just now after turning it on. It didn't happen 2 hours ago. It only happens on my PC not on my Mom or Dad's devices, this message never popped in our mobile devices.   AT&T High Speed Internet Important Message from AT&T Your account needs immediate attention. Residential