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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

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30

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Being Charged For Phone I never wanted Because of ATT Store Rep Error

We went in for a Samsung promotion, bring in old Samsung we will replace with new one for free. I had two, so when to an actual ATT store not a authorized dealer. My sister got her phone replaced with one and also got a watch. Great deal, then I said I had a sim number so I could get the 4 line dis

Questions

50

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Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

215

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Trade In Scam

In Dec of 2023 I updgraded my sons phone from a Galaxy 20FE to the newest 23 model. At the time there was a promotion for trade in, in any condition, for $800. I missed the trade in deadline of 30 days, by 2 days. Customer service advised me they would extend the time and noted the account. Fast fow

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36

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Phone trade-in scam

I purchases an iphone15 pro online. Traded in an iPhone 12. Sent iPhone 12 in the provided packaging on 9/28/23. No correspondence on trade-in status. As of today 2/10/24 Online it still indicates the trade-in is not complete. I called this morning. I was told the phone was received in mid October.

Questions

68

4

at&t cellular scam stole sim

fraud at&t help support fraudulent action stealing active sim card account and information

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26

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I returned the package with the phones I received, I was told it was received and they knew it was mine, they won't give me back my money.

I was in an attempt to switch services to AT&T and I ordered 6 phones. After the price came out and I found out I was misled by a salesperson, I immediately returned the package. After they received my package, and I called multiple times to confirm that they did, they told me I would be receivi

Questions

20

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Possible AT &T email scam

I got an email saying I requested my email be disconnected TODAY! I DIDN'T. PLEASE VERIFY. Lynette (Edited per community guidelines) [email scrubbed] (Edited per community guidelines) landline (Edited per community guidelines) cell

Questions

137

4

iPhone trade in

When iPhone 7 came out I traded in my iPhone 6 plus for iPhone 7 Plus. I mailed in my iPhone 6 Plus and have now paid full price for the iPhone 7 Plus. When I call AT&T they hang up on me

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133

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"Update your AT&T email and password"-email sent from AT&T online

It states: Dear Member, All old versions of AT&T Mail will be closed on July 20,2023. According to our records, your AT&T account has not been upgraded. Please take some time to review and agree to the new unified terms of service and privacy policy by clicking on the button below.If you

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28

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Scam or not scam

I received the following message in my email. I have never been a Frontier customer, so I think this is a scam. But I would like confirmation."Dear Frontier user  Your  incoming mails were placed on pending status due to the recent upgrade to our database, and also exceeded the storage limit of 1 GB

Questions

2.3K

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SCAM

I had a new phone that was overheating and arranged to return it to AT&T via covered warranty. I received the new phone and sent back the damaged phone via the package and label that was provided.  When AT&T received the phone, it was a completely different phone, a very old model with

Questions

45

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Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were differ

Questions

39

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Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

Questions

63

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Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

67

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AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I c

Questions

225

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Anyone else unhappy with AT&T customer service?

Sent defective Motivate 2 to get replacement. I had to give them $90 that I would get back once they get phone back. THEY SENT ME AN EMAIL SAYING THEY RECEIVED MY MOTIVATE 2. Great.  Waiting for my money to be refunded. A few weeks later, they send me a box with a nasty looking Cricke

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90

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Trade-in scam, again!

Att lied again. I did trade in my iPhone about two years ago for promotion credit. They have changed their words for two years, and now they are saying that my old phone has been recycled and they can't give me any credit. It's my second time... I am sick of Att. I have the trade-in reference n

Questions

54

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Customer Service Scam

I signed up for business renewal... locked and in for the original renewal but now they won't honor it. I even received an email regarding renewal from their team. After 2 month, I was charged a high month to month bill. I called their customer support line and talked to several agents which all sa

Questions

61

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AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

332

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