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A Fraud charge on my ATT Reward card/200 dollar reward Card only has 50 dollar balance

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

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ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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phone i bought in usa from att now says it was bought out of usa

i bought a samsung galxy note from att in the usa an now it says that i bought the phone out of the usa why is this

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I returned the package with the phones I received, I was told it was received and they knew it was mine, they won't give me back my money.

I was in an attempt to switch services to AT&T and I ordered 6 phones. After the price came out and I found out I was misled by a salesperson, I immediately returned the package. After they received my package, and I called multiple times to confirm that they did, they told me I would be receivi

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AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

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8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

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Why is AT&T Scamming customers? Federal Trade Commission Contacted-

I was told that my reconnect fee would be refunded because I was never told about the $35 charge.  Today, I after contacting for the third time because the charge hadn't been removed I was told by an AT&T agent that Reconnect Fees aren't waived. I have contacted the Federal Trade Commission to infor

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BOGO free Dec 2017

I would like to see if there are other people who have this issue. AT&T can't explain this to me where it makes sense. I purchased 2 Samsung S8 Active...BOGO free in Dec. 2017.  I pay monthly for 2 phones and then a credit back every month. We are in Dec 2019....phones should be paid off.... Per AT&

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Where can I get actual help?

For 2 months this has been a nightmare. The more services I add to my account the worse it gets. From direct pay getting canceled to being charged an extra $10 because of their mistake, or an extra $5 for them to "help" me pay them and an extra $10-15 for the late payment for said mistake. To login

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Trade-in scam, again!

Att lied again. I did trade in my iPhone about two years ago for promotion credit. They have changed their words for two years, and now they are saying that my old phone has been recycled and they can't give me any credit. It's my second time... I am sick of Att. I have the trade-in reference n

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Fraudulent Billing

AT&T Fraudulently bills $397.17 per line for “no conditions” trade in, for phones they received over 3 months ago. I have called in repeatedly, I have provided the tracking numbers for the trade in phones that have been in ATT possession for 3 months, I have emailed all of this information to A

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Billing

At&T charged me for internet service when service was suppose to be paused until one of their workers could install fiver it still has not been installed and i was charged 60.46 this is unacceptable

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Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

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Stolen never received Gift cards

We recently signed up with atnt wireless service and were promised reward cards and today when I went to check status it said that it was delivered and after calling the reward center I m finding out that 4 of them were activated and were used by someone at different locations within 20-30 miles clo

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Equipment Non return fees

I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

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SPAM Email Filtering

ATT above said the following. “there's not much we can do to keep spam emails from landing in your inbox.” That’s a bunch of crap. Other email hosts don’t have a problem. If ATT did their job, they would notice and prevent 500,000 emails from being sent to their customers at the same time. Do your j

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Free phone promo not honored

I added a new phone line upon the free phone promotion on iPhone 8 64GB in early October 2019 via AT&T app. After 3 months when credit starts to kick in, the third bill only shows $10 credit instead of an amount equaling to the monthly installment of $15 on the phone. I called customer service and t

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Spam texts showing on top of other apps

The past few days I have been getting odd spam texts that will show up on top of apps, almost like a system message. But they don't show up in my text messages at all. This is what it will look like: Has anyone else encountered this, and if so, did a factory reset solve the issue?

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