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I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa
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Wireless Billing
Closed
I was calling about an issue I had with my new service using a phone number from the official at&t website and they told me to call this number 855-930-0146. I called them and they told me my answer but is it a legit at&t number?
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Other Phones & Devices
having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone. take to the drop off location with Fed Ex, now all of a sudden, no record with anyone. Store, At&t, USPS, Fed Ex, no one. And now after 15 years of being a Customer,
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Wireless Account
I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.
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AT&T Fiber Ordering
My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they
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AT&T Internet Account
I just got this e-mail a few minutes ago: AT&T! Yahoo <[email scrubbed]> Dear User, We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp
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AT&T Internet Security
Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n
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Community lounge
Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser
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Wireless Billing
I got an email saying I requested my email be disconnected TODAY! I DIDN'T. PLEASE VERIFY. Lynette (Edited per community guidelines) [email scrubbed] (Edited per community guidelines) landline (Edited per community guidelines) cell
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AT&T Mail Login & Security
Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the
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Account Features
I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,
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Apple
Closed
I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800
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Wireless Billing
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
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Network Coverage
I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring moneyMilk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her
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Account & Usage
I switched from Verizon to AT&T in May 2020. We brought our own phones. We have 3 lines. I specifically told the guy helping us at the store I did NOT want insurance on any of the lines. 2.5 years later I find out I’ve been paying for it this whole time! $1350 in insurance I didn’t approve.. I k
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Wireless Billing
If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep
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Wireless Billing
1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri
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AT&T Internet Equipment
I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it. This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored
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Wireless Billing
I was scam by AT&T for my two iPhones trade-in rebate. After waiting months for my rebate credits and spend couple hours with different service department, I only get merely $315 courtesy credit instead of whole $1,600 trade-in credit. AT&T customers service person told me since my two trade
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Wireless Billing
I keep getting a call almost every day from 855-407-4769. They leave a message saying "Hello you have reached AT&T, this call may be monitored and recorded for quality assurances. Please hold and an AT&T represented will be with you shortly" after a pause I get "Hi this is X on a recorded&nb
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Wireless Account