Hi. I was stopped in a Fry's store here in Tucson AZ, and listened to the two reps that offered me to join AT&T. I was told a number of things that ended up NOT being true. One of them was that you offered streaming services with the plan that I was getting, and two was that my activation fee wo

From the 2 attached images, can someone please inform me why i cannot apply this "Compatible" phone to my account Yes, the phone is unlocked....

I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it. This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored

To make this as concise as possible, I brought My phone to Assurion to fix and Assurion damaged the battery, making the phone irreplaceable. ATT sent me a new phone with a shipping label to return my broken phone.  I sent back following the directions on the packaging slip.  ATT is askin

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

We just got a new phone for our daughter (who is a minor). Within the first three days of owning the phone, she has received repeated texts and phone calls from various spam providers - including obvious scams and pornography.  We have other wireless phones (including an AT&T phone) withou

I have been trying to unlock an old phone for the past week. Tried multiple times online, all I get back is "we are missing some info and cannot unlock your phone now" doesn't tell me what issue it is. Spent 45 min on the phone with customer service the other day only for them to tell me that it wil

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa

About two weeks ago, we had an AT&T repair person come to the house to fix a problem with our Internet service. The technician was accompanied by a “in-home expert“ who pitched us on a new wireless phone service. They promised all sorts of discounts and trade in credits, so we signed up for the

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

EVERY day I receive at least one "SMSishing" (phishing via text) message that reads exactly the same: "ATTFree Msg: December bill is paid. Thanks, Here's a little gift for you:", followed by a dynamic URL link ([dot].info/).  These are obviously malicious links and/or scams, so why does AT&a

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

I had filed for warranty on one of my lines and was told since the phone was only about 100 and something away from being paid off that I could keep the phone and just pay that. Well when the phone was not turned in a got a charge for 800. I called att and was told that due to the discrepancy and wh

I literally just got this text message like 5 mins ago. Claiming I can enter to win $100 gift card and all that. Like so I went looking into more and really seen how this is a fat scam. Beware people just really be careful what you could maybe be opening ... Good luck to all that has had this mess

Hello,Today in the morning I found three e-mails from you in my mailbox from AT&T Account Management:- Asking to confirm my e-mail- Placing order / finishing registration (for account ending in 3099) - Paperless Billing Enrolment Confirmation I need to mention that any of this recently purchas

I received an occasional email with the Subject: Heads up! Your AT&T account still has a balance due from AT&T Account Management <[email scrubbed]>. I login to check my account finding there is no balance due.

I beleive At and T has lied about their 5g coverage. As well as there policy on the unilited plan I got. I'm suppose to be garenteed 5g speeds for the first 50 GB and not be toggled back. There are also times where I have full 5g bars but I have no download speed. What's that about?!!

Does anyone have experience with this one? I assume it is just a scam trying to get me to click the text and the link, but how can I be sure? Thanks!