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Worst customer service

ATT has the worst customer sevice. They hire bunch of people from poor countries for phone support. They dont even speak or pronounce words properly. They keeo saying thanks for no reasons. A guy yelled at me for asking and telling that he is wrong. And they call it customer service. ATT is a fra

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35

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False information

I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service

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25

8

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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

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28

3

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Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

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48

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Email to set up password recover options?

Got an email stating: ATTENTION! Our records show you have not set up password recovery options for your AT&T email account. and a link to click on to update my profile. Is this legitimate? I updated my profile several months ago so why am I getting this now?

Questions

260

2

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Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

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62

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Password lockout, ongoing problem

Care code 205, to many unsuccessful login attempts. Been getting this for weeks now. Are they going to get this fixed? I'm running out of passwords!

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50

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Possible AT &T email scam

I got an email saying I requested my email be disconnected TODAY! I DIDN'T. PLEASE VERIFY. Lynette (Edited per community guidelines) [email scrubbed] (Edited per community guidelines) landline (Edited per community guidelines) cell

Questions

125

4

"Update your AT&T email and password"-email sent from AT&T online

It states: Dear Member, All old versions of AT&T Mail will be closed on July 20,2023. According to our records, your AT&T account has not been upgraded. Please take some time to review and agree to the new unified terms of service and privacy policy by clicking on the button below.If you

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24

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Latest and weird version of suspicious email: Expired email/closing accounts

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

Questions

220

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ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

86

2

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Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

86

1

One Year Later. Still No MFA Option for my AT&T Logon

It's been a year since I subscribed to AT&T fiber Internet and there is still no way to secure my account with MFA. Today, I got an email that some miscreant tried to do a 'forgot password' on my username.  I appeal to AT&T to add this feature so we can better secure our myAT&T log

Questions

54

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refund check legit?

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

Questions

239

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Customer Service Scam

I signed up for business renewal... locked and in for the original renewal but now they won't honor it. I even received an email regarding renewal from their team. After 2 month, I was charged a high month to month bill. I called their customer support line and talked to several agents which all sa

Questions

56

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AT&T Not honoring promotion "GET4KTV"

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

Questions

512

3

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Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

149

4

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

144

1

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AT&T customer service agent falsely sold me the phone (Buy one get one) - AT&T accepted their mistake but does not give me the due credit

I've been a AT&T customer for the past 15 years. In Aug 2018 I got a iPhone 8+ phone (buy one-get one). Only after doubling ensuring that I was eligible I accepted the offer. I have been calling AT&T customer service agents for the past 5-6 months to get this resolved but all my attempts have been

Questions

126

1

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Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

63

5

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