Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance
A Fraud charge on my ATT Reward card/200 dollar reward Card only has 50 dollar balance

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

Questions

50

0

0

Where’s My Credit

I traded in three of my phones in January 2023 for three “FREE” iPhone 14s for me and my kids. It has been six months and I have not yet received a credit. I am told to continue to pay the full amount until the credit appears and yet, the bill that came in this week still did not have the credit. Th

Questions

27

3

0

Give me back my phone or give me trade-in credit please! Be professional.

I did a trade-in credit back the last December but now is almost end of August/2023 and my credit still not applied. I still pay like I own AT&T a new phone and they just steal my ip12promax like that??? Please give me back my old phone. I will give it to poor people who needs it. And change

Questions

21

2

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

104

1

0

iPhone trade in

When iPhone 7 came out I traded in my iPhone 6 plus for iPhone 7 Plus. I mailed in my iPhone 6 Plus and have now paid full price for the iPhone 7 Plus. When I call AT&T they hang up on me

Questions

131

1

0

0

Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

Questions

60

1

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

56

2

0

Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

Questions

26

0

0

phone i bought in usa from att now says it was bought out of usa

i bought a samsung galxy note from att in the usa an now it says that i bought the phone out of the usa why is this

Questions

36

1

0

Misled at the AT&T store (Deptford, NJ) - Free Accessories

Upgraded 3 iPhones in June 2023 - was told that there was a promotion for free accessories for each phone - all I had to do is pay taxes. But in fact the accessories were set up on an installment payment - $25.00 a month - I could have purchased all the accessories on Amazon for MUCH MUCH cheaper.&

Questions

19

2

0

Credit analyst team

Hello my credit is on hold for security reason and I have tried all possible ways to fix that and order some phone but still not getting anyone to help . I visited the store with my DL they asked me to call . What is all this about

Questions

29

1

0

Nearby restaurant using customer phone number for over-sea spamming?

We  frequent a small carry-out restaurant that uses the customers phone number to identify the order for pick-up (it is call-in or on-line order only).Without fail- within a week of eating there, we start getting spam texts from overseas for phone (Edited per community guidelines)/porn etc...What ca

Questions

147

9

0

Email to set up password recover options?

Got an email stating: ATTENTION! Our records show you have not set up password recovery options for your AT&T email account. and a link to click on to update my profile. Is this legitimate? I updated my profile several months ago so why am I getting this now?

Questions

260

2

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

177

1

0

0

BOGO free Dec 2017

I would like to see if there are other people who have this issue. AT&T can't explain this to me where it makes sense. I purchased 2 Samsung S8 Active...BOGO free in Dec. 2017.  I pay monthly for 2 phones and then a credit back every month. We are in Dec 2019....phones should be paid off.... Per AT&

Questions

207

1

0

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

115

1

0

AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

86

1

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

50

2

0

The ATT store sales rep ASSURED me mulitple times that my bill would be $50 per month with my plan......

Bill is showing up as $60 pretaxes. I was paying $30 per month for unlimited EVERYTHING with T-mobile and now ATT is expecting $60 a month for 3gb data and no tethering? (Edited per community guidelines) is this?

Questions

61

3

0

Prepaid plans

Hello, I tired switching my prepaid plan from the 30 dollar a month with 5 GB to the 300 yearly plan with 8 G. The nice lady said that it was only for new members. So, my question is why does a new member get a better plan and gets to pay less when I have been an ATT costumer for years and have p

Questions

49

3

0

Not finding what you're looking for?