I just bought a wireless plan for 1 line. I purchased the $75/mo plan (after autopay discount - Unlimited Extra) and got the iPhone SE which had $5/mo installment plan. With the estimated taxes and fees my shopping cart estimated a cost of around $84/mo. When I reviewed the account after picking up

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

I signed up for business renewal... locked and in for the original renewal but now they won't honor it. I even received an email regarding renewal from their team. After 2 month, I was charged a high month to month bill. I called their customer support line and talked to several agents which all sa

I canceled my AT&T DSL back in 2015. Last week, my AT&T data was used by fraudsters in an attempt to open a credit card. I know this because the email address they used was unique to my AT&T service (the email looks like att@<my personal domain>.com). Also last week, I started

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

Dear community, A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer

When I traded in my iPhone 11 in October 2021, I was given a $1,000 credit for the phone. I purchased an iPhone 13ProMax. I was told I’d be put on an installment plan, pay $30/month and be credited $27/month for 36 months. After 18 months I want to upgrade to an iPhone 14ProMax. I was told I would n

I contacted via live chat twice. First 2 weeks ago because my xbox nat type was closed.  The person did something and made my whole internet slow.  I said I don't care about my xbox anymore just get my speed back.  He did something which made it slightly better but not what it was wh

From the 2 attached images, can someone please inform me why i cannot apply this "Compatible" phone to my account Yes, the phone is unlocked....

Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

HOW CAN I SPEAK TO A USA ENGLISH SPEAKING CUSTOMER SERVICE REP/Supervisor / MANAGER??????? Phone number??? 

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

The past few days I have been getting odd spam texts that will show up on top of apps, almost like a system message. But they don't show up in my text messages at all. This is what it will look like: Has anyone else encountered this, and if so, did a factory reset solve the issue?

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line. I believe there might have been a discount for getting 2 lines, but not sure.  In any case there was no mention of an assumption tha