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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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190

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I'm writing to dispute a final month charge as I canceled my account with in the timeframe.

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

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85

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Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

Questions

146

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Official Solution

Fiber contract scam?

Our business has been getting emails from a "Robert Miller" [email scrubbed] saying we must renew our fiber contract. They also call from 877-694-1533 very suspiciously and when put on hold they just hang up. What is going on....this seems like a scam. Surely AT&T would send us a LETTER? (They have

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377

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Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

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106

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Getting over

I had a past due balance ,, they combined it with my new bill … fast forward new bill is not past due yet paid past due balance but because they suspended the account total had to be paid ! That’s a complete rip off why can’t service be restored if past due balance is paid ! Then on top off that I c

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94

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first responder - very disappointed

i am a first responder and do not have time to spend in a store or on the phone for hours at a time. i recently upgraded my phone to a samsung s24, however there is a lot of functionality that was lost when i upgraded from my S10, and therefore was trying to get the new iphone instead.  i miss

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48

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WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

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719

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Lista negra, soy de colombia

Tengo un samsung s23 ultra que me vendieron en colombia, pero al tiempo de bloqueo, por lo que al verificar propiamente desde la pagina de ATT para desbloquear el dispositivo, me dice que esta en lista negra por perdida/robo, que solución hay para poder desbloquear el dispositivo, ya que la persona

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53

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AT&T, DirecTV, and Target bundle scam

They tried to scam me today. "AT&T" sent me a text message ,last day to get 50% off DirecTV". Called DirecTV (I thought) and the person that answered offered me $140 a month fixed for 2 years and two free movie channels to boot. I had to pay 3 months in advance, $420 via a Target credit card or

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451

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Trade in device for a new one.

So,i was stoped by 2 att representatives at Bj with an offer to exchange my device for a new one if i bring my number at att.I was told that i would be paying around 70 a month for everything and i had to pay at least 3 billing cycles before changing to another provider if i wanted to without having

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100

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Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

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70

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What they don't tell you about buy one get one

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

Questions

45.7K

57

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Has anyone else been promised a trade in offer than had it revoked after purchasing phone?

Curious if I am alone with this issue.   On 10/30 I went to an authorized AT&T store to look for a new phone.   An employee showed me phones and told me if I was interested in the 15 there was a trade in offer of $700 for my old iphone.   I questioned to make sure I was

Questions

295

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Military Cancelation

I am deployed military and recently canceled my line. I have been with att for any deployments and in the past they always waived my installment plan fees when I deployed, which is advertised on their website as well. This time I canceled my service for deployment they charged me the remainder of m

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531

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Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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205

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ATT Rep Lied to scam me into higher bill

They showed me 2 prices, one where I keep my phones and receive a check in the mail for roughly 80% of my balance owed OR a 2nd option that was $50 less per month if I trade in all 4 phones. I took option 1 so I could pay off Verizon but no check ever arrived.

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68

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FRUAD on my Account TOO!

Hello, please forgive me in advance for adding my case on to this post. i will delete if you ask. My case just happened 2 days ago at a T-Mobile store, went in for a replacement, cheap one but ended up getting a 200 dollar phone instead, the 2 men were already sketchy, when buying the phone. 1 of t

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42

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Complete WASTE of money!

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER

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57

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Unauthorized change from a business account to signature account - NO GOOD DEED GOES UNPUNISHED!

I’ve been an att customer for over 28 years + and aside from an unauthorized change that was “supposedly” fixed with my grandfathered business account in 2015 I’ve had a decent experience with att… until NOW.  The reason for all this ? Att customer service. What began as a good deed ( tryin

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81

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