Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (759)

Relevance
My phone number is being used by another person

I have been getting text messages on my phone that are not targeted for me.I searched the internet for my phone number and found that another person has the same phone number as me.The search said that New Cingular Wireless Pcs LLC was the carrier.How do I stop this?

Questions

 • Wireless Account

1.7K

1

0

Franklin Collection Services showed up on my credit report on behalf of ATT

I have been charged with $206 for some reason from ATT that I cannot figure out. The forwarded the claim to Franklin Collection Services and they managed to show up on credit report. Reaching out to find out if other have faced this issue as well and how they tackled it?I do not have any outstanding

Questions

 • AT&T Internet Equipment

78

2

0

Switcher Program is a SCAM and a LIE

Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser

Questions

 • Wireless Billing

2K

16

0

Closed

DirecTV Streaming app NOT AVAILABLE for XBOX, PlayStation, LG Content Store & other TV's

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Questions

 • Watching U-verse TV

200

1

0

Callback from AT&T service

I keep getting a call almost every day from 855-407-4769. They leave a message saying "Hello you have reached AT&T, this call may be monitored and recorded for quality assurances. Please hold and an AT&T represented will be with you shortly" after a pause I get "Hi this is X on a recorded&nb

Questions

 • Wireless Account

3.4K

3

0

AT&T DirectTV Scam

This is an ATT Wireless / DirectTV promotion. I have spent 40 years in Information Technology and this is a very, very good scam. I have received several calls from "spoof" AT&T [EDITED] that I have been ignoring. The voice mail reads:"Hi I am calling you from AT&T DIRECTTV to let you know t

Questions

 • Account Features

6.1K

6

Visa Virtual Card - can't access

I received access to AT&T's $50 Virtual Visa Account a few months (I chose that over the physical card) after changing out my phone and signing up for 2 more years of service. I went through the process of activating the reward and then got the confirmation number and account number. I don't have

Questions

 • AT&T Phone Account

3.9K

5

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

228

2

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

347

4

0

Employee scam against disabled elderly

I went to our local store on April 20th for help with camera storage on my Galaxy SR.  Employee was nice and took my phone to a different table with computer.  He came back with my phone turned off and said there wasn't anything he could do to fix it but after looking at my account he said I was eli

Questions

 • Samsung

264

1

0

0

Why can't ten separate AT&T Employees successful port over a cricket phone? Why would AT&T sell a product that don't understand?

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

Questions

 • More AT&T PREPAID Discussions

39

2

0

Closed

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

11

0

0

iPhone Next Program Return Scam

Ok guys, hoping someone can help me here. In September, I upgraded from an iPhone X to an 11 Pro. Using AT&T's prepaid label, I sent the phone back, following all instructions to the T. A few months go by, and now I have a $800 charge on my account because the phone was never delivered. I have a

Questions

 • Wireless Billing

43

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

69

2

0

Why can't I get what I signed up for?

After going without any type of tv/cable for almost 4 years, I decided to take advantage of a really good offer when we moved last October. We already had internet through AT&T so to add Uverse 200 with HD and Sports was only an additional $40 for a year. When October of this year came around and my

Questions

 • U-verse TV Account

318

1

0

0

Charges posted to my account from 10 months ago

I have received correspondence from ATT about charges "claimed" to be late/unpaid on my account from November 2018. To date, I have paid all of my bills with At&t outstanding and standing with the exception of the August Bill in question for 475$ due to the added charge that I have been trying to fi

Questions

 • Wireless Billing

88

1

0

0

Customer service

On 2/2, I received a voice message from AT&T stating my bill was due. I called to find out why I had never received the email as I had enrolled in paperless billing in October 2014. Since then, I had been receiving my monthly email bill until February, When I spoke to the rep, he could not figure ou

Questions

 • U-verse TV Account

351

2

0

0

Another Missing Equipment Charge

I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a

Questions

 • U-verse TV Equipment

289

3

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

Questions

 • Wireless Account

578

1

0

0

Fraud email?

I received an email stating my auto pay was discontinued because my financial institution rejected the payment two months in a row. When I look at my account, last month was paid and it is not time to charge for this month. I just want to make sure I am set up properly. According to the online ac

Questions

 • Wireless Billing

24

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.