Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance

Accepted Solution

Closed

AT&T scams

They never give you the promotion when signing up you’ll receive a 100-200$ visa. Full of lies. If you miss your bill by a couple days they give you a fee and it keeps adding up even though there is no service to begin with. You talk to a representative about putting your account on hold since you a

Questions

122

4

Accepted Solution

ATT - shamlessly scamming, preventing actual feedback, and generally terrible interface. adding things to my account I didnt order!Stop

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

Questions

164

3

0

Accepted Solution

Email scam?

Received an email saying old version of AT&T mailbox is closing as of today and asking me to click on UPDATE or my account will be closed. Is this a scam?

Questions

139

2

0

Accepted Solution

AUTO WARRANTY CALLS

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

Questions

78

4

0

Accepted Solution

Charged for damaged device even though phone was in perfect condition.

My phone that I traded in (iPhone 14 Pro Max) was in absolute perfect condition. Zero damage at all. Yet still was charged over $800 on my bill for what is described as “damaged”. There’s no way that it was damaged. I followed everything to a “T” and went as far cleaning the phone with a microfiber

Questions

139

6

Accepted Solution

Closed

Manufacturer knowing that a device has an issue after the warranty has ended.

The Z fold 3 and 4 has the black line of death in the middle of the inter fold screen. The customer don't know until there factory warranty run out and down the road you have a black line in between the fold that the consumer have to paid a  deductible to get it fixed for the manufacturer prob

Questions

2.6K

13

0

Accepted Solution

Internet cancellation

While we normally have unlimited internet on our phone, your company employee suggested that we buy home internet for $20 per month, so we connected internet to our home.When we received a bill of around $ 400-500 per month, we said cancel it and returned the modem, then your company employee told u

Questions

75

20

Accepted Solution

AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

493

2

Accepted Solution

At&t policies and procedures with a privacy line question

I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions

Questions

32

2

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

85

1

0

Accepted Solution

Closed

AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

Questions

228

6

Accepted Solution

Voicemail/Call Forwarding Scam?

A random "missed" call with area code 708 (not my area code) showed up in my calls queue. It is named "Voicemail" and has the voicemail icon next to it. I called and it is a voicemail system asking me for my password. I forgot my password but input one and it said it was incorrect/try again. Never s

Questions

102

1

0

Accepted Solution

I am a Victim of ongoing fraud on my account and I cannot get anyone to help me.

I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account.  I DO NOT need  the number for the fraud department. I have called over 100 times and can not get a human on the line.  I hav

Questions

323

2

0

Accepted Solution

Closed

UPGRADE FEE IS A SCAM

I purchased three new iphones from the Apple store (paid in full), and I see $115 increase on the next month's bill.  I called ATT only to find out that the upgrade fee for each phone was placed on my auto-paid bill.  I asked what the upgrade fee is for since we had no notice or way to consent or ac

Questions

1.5K

13

0

Accepted Solution

At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

Questions

73

11

0

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

137

5

0

Accepted Solution

Is this legit?

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account. Again, this account is 10 years old. Thanks for your help!

Questions

237

6

0

Accepted Solution

Spam Risk calls spoof the voicemail indicator icon

Running latest 17.2.1 software on iphone and getting calls indicating there is a voicemail, trying to get me to accidentally answer the Spam Risk phone call. There is never a voicemail left on my phone when this happens. This is happening often; voicemail is often displayed where caller id is, DURI

Questions

113

5

0

Accepted Solution

Don’t trade in your phone with AT&T

I trade in my iPhone 14 Pro Max 128 GB for 15 pro max on Sep 27, 2023 and sent the phone via USPS to AT&T in the kit they provided with the label. After 2 months when I didn’t see the credits in my bill, I inquired and came to know they received iPhone 11 Pro instead with broken screen and I wil

Questions

901

12

0

Official Solution

how to block email to text

Spammers phishers email to my text. I want to block email to text.

Questions

133

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.