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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

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267

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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52

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Latest and weird version of suspicious email: Expired email/closing accounts

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

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213

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Blocking “unknown caller” with ActiveArmor

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

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48

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at&t Compatibility Mismatch

From the 2 attached images, can someone please inform me why i cannot apply this "Compatible" phone to my account Yes, the phone is unlocked....

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142

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Scam or not scam

I received the following message in my email. I have never been a Frontier customer, so I think this is a scam. But I would like confirmation."Dear Frontier user  Your  incoming mails were placed on pending status due to the recent upgrade to our database, and also exceeded the storage limit of 1 GB

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2.2K

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Closed

IN-HOME EXPERTS

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

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28

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Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

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174

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Closed

Looking for folks to join in a (Edited per community guidelines)

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

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30

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Fake email

I just got this e-mail a few minutes ago:   AT&T! Yahoo <[email scrubbed]>   Dear User,  We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp

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116

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AT&T

AT&T is the worst company I have ever seen I have their Internet and it is garbage I have to use my mobile hotspot because the Internet (Edited per community guidelines) so bad I don't even know how they're still in business I'm trying to cancel it so I can go get Internet from anyone else

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37

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bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

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2.4K

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Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

46

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refund check legit?

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

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231

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

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32

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

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73

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Refund never recieved and now given extra Charges.

I purchased the samsung21 ultra online and recieved a box with only a charger in it. Called at&t they kept telling me if I report it missing I can't use it. That's not a problem because I don't have it. They claim to have canceled the trade in too. The purchase was 11/12/2022. I have called seve

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24

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Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

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38

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House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

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215

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Customer support has made my internet worse both times ive contacted and no call back when disconnected

I contacted via live chat twice. First 2 weeks ago because my xbox nat type was closed.  The person did something and made my whole internet slow.  I said I don't care about my xbox anymore just get my speed back.  He did something which made it slightly better but not what it was wh

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105

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