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aT&T $50 restaurant.com gift card offer - auto-payment sign up

I also signed up for auto-pay, in December of 2015.  I waited the appropriate time; actually even a little longer because I wanted to make sure i was past the appropriate eligibility time of beng enrolled for 3 billing cycles, PLUS waiting at least 3-4 weeks past that.  I sent an email to restaurant

Questions

 • 2016

8

0

0

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Paying for unlimited and haven't been able to use watch att or hbo

I try to verify my number with watch AT&T  by texting the codes Takes forever. never works. I've done it at least 50 times. customer service has no idea what is happening. I wait.. I'm paying for a service that isn't provided and that's False advertising!  I'm about to switch carriers and tell every

Questions

 • Wireless Account

241

0

0

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BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

Questions

 • Wireless Account

121

2

0

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AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

 • Wireless Billing

41

1

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Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

 • Wireless Account

47

9

0

$730 Equipment Charges for Sub-Par Service

I was in an AT&T store the other day to add a child to my existing service.  However, the process was stopped after seeing a $730 open balance stemming from a previous U-verse account. Now, I was aware of this debt previously, however, didn’t know this would harm by wireless service options.   I was

Questions

 • U-verse TV Account

133

2

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NOT Getting what I was promised

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that

Questions

 • U-verse TV Account

410

4

0

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att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

29

3

How to access fixed wireless plan details while NOT connected to your fixed wireless?

New fixed-wireless customer, trying to access my plan details, money owed, data usage, etc - but it seems the link to Manage Fixed Wireless tries to log me in while connected to my fixed wireless. So I can never access this information if I am away from my fixed wireless connection at home? That see

Questions

 • AT&T Internet Account

39

1

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ATT is Deceptive and Needs to Be Taken to the Woodshed

This past July 14, 2021 I signed my 87 year old mother up for AT&T Internet service. During the telephone conversation with the AT&T rep, I was told the $99 installation charge could be paid out over three billing cycles. I immediately told my mother about this and the pricing for the servic

Questions

 • AT&T Internet Installation

47

2

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AT&T - Con Artist that don't honor BOGO iPhone 7 deals

The jouney that I've gone through regarding this BOGO deal spans five months.   When I first called in to AT&T, I was going to cancel my service and swith to Sprint. I had already gone to the Sprint store and they offered me some good deals that I did not want to pass up. However, being a reasonable

Questions

 • Wireless Account

846

30

0

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Shady Advertising

Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

Questions

 • Wireless Account

21

1

0

The ATT store sales rep ASSURED me mulitple times that my bill would be $50 per month with my plan......

Bill is showing up as $60 pretaxes. I was paying $30 per month for unlimited EVERYTHING with T-mobile and now ATT is expecting $60 a month for 3gb data and no tethering? (Edited per community guidelines) is this?

Questions

 • Wireless Billing

17

3

0

The worst service

Yesterday I placed an order for 2 new phones with the transfer of two numbers from T-Mobile. Order number [Edited to remove personal information] First, I received messages that there will be a delivery on December 20 from 10 a.m. to 12 p.m., then a message came that something was wrong with my orde

Questions

 • Phone & Device Upgrades

26

0

0

Employee scam against disabled elderly

I went to our local store on April 20th for help with camera storage on my Galaxy SR.  Employee was nice and took my phone to a different table with computer.  He came back with my phone turned off and said there wasn't anything he could do to fix it but after looking at my account he said I was eli

Questions

 • Samsung

256

1

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Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

 • Wireless Account

188

2

0

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Warranty Department returned my phone with a cracked screen that was not there when i sent it

I need your help forum. As a ten year customer with four phone lines on my plan i would expect better from ATT. I own a Nokia 1520 which was experienceing some software problems. The volume would randomly inicrease and the screen would freeze. I contacted ATT and was told that the phone was under wa

Questions

 • Wireless Account

679

6

0

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

17

1

0

got a text for a service installation

the message saidHi this is Jimmy, AT&T technician and I received a call that you needed service installation to be at your location at 10 am tomorrow.I don't use AT&T, they asked to get ice cream with me???, and they knew my name and address

Questions

 • Data & Messaging Features, Internet Tethering

5

1

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Deceptive sales tactics

In May 2019, I had called to add a line to a family plan. Customer service informed me they were offering $5 month installment plan on an Iphone 7. In August 2019, I noted that instead of $5, they were charging me $18 per month so I called customer service and they said they would fix the issue. As

Questions

 • Wireless Billing

48

5

0

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