Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Software Will Not Update

My Samsung Galaxy Note 10 is still running on the Android 9 software. I've tried everything, including a factory reset and it only continues to state "Current software is up to date"  My wife has the same model Galaxy Note 10 phone under my account and she has updated twice over the past year

Questions

 • Samsung

33

5

0

refusing to unlock note 5

Like others, I've been a loyal AT&T customer for over 20 years.  I've spent upwards of $4K a month in the past.  I need my note 5 unlocked and they aren't releasing it.  It's been two weeks and 3 escelations. I've spent over 20 hours of wasted time. I keep getting "your still under an installment pl

Questions

 • Other Phones & Devices

135

1

0

0

Replacement

My son left my Samsung note 10 + on the back of a truck. We tracked it and found it in the road busted beyond repair. I have basic insurance. Can I get a replacement ? If so how much ?

Questions

 • Device Features

14

1

0

How can I stop spam messages?

I block so many numbers it's getting out of hand. What can I do?

Questions

 • AT&T Phone Account

15

2

0

Can't get help unlocking Galaxy S20 bought from Samsung

When I purchased the S20 from Samsung, the website asks if you want it unlocked or set to a carrier. I selected AT&T since they were my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&

Questions

 • Samsung

56

0

0

Number sync never stays connected

The number sync from my Galaxy watch 3 and my note ultra are constantly disconnecting Rendering my watch useless

Questions

 • Data & Messaging Features, Internet Tethering

10

1

0

Haven't recieved any updates for my Note 10 Plus since release

Ever since I bought my Note 10 Plus I have never recieved any updates (currently on Android 9). The new update has just been dropped with other Note 10 Plus users recieving it while I haven't even been able to get the Android 10 update that was released in 2020. I read a few forums online stating th

Questions

 • Samsung

20

1

0

5G Pics + gifs taking longer than 5 mins to send

Recently switched to the new galaxy S21+ 5G Phone. When I upgraded my service plan to include 5G I noticed MMS pics, gifs, and simple texts take up to 5 mins to 'send Phone: Samsung S21+ Apps: Google messages and Samsung messages 5G coverage is always full to half signal

Questions

 • Data & Messaging Features, Internet Tethering

18

1

0

S20 ultra 512gb

Any idea when the s20 ultra in the 5 12GB version will be available it's just not worth getting one of those phones with only 128 GB

Questions

 • Samsung

27

1

0

How do I get help

I need help fixing my phone number

Questions

 • Data & Messaging Features, Internet Tethering

12

1

0

Cannot get one email account to set up on Samsung S9

I have 3 email accounts, and I have been able to set up two of them using IMAP on my recently acquired Samsung S9. The third one keeps telling me to check my username or password. I have this email address set up and working on both on Outlook and web mail. All my accounts worked fine on my previous

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

AT&T THANKS

Had my own individual account a couple years back now I'm on a family plan. I've tried everything and can't login. Can't get the text verification code and the one time I did I got an error message saying I'm not me basically. I've missed out on do many cool offers because of this. What can I do??

Questions

 • Wireless Account

11

0

0

S10 still on Android 9 and Aug 2019 Security Patch

I've have reached out to At&t 4 times and each time they have "pushed" an update directly to my phone. I have not received any of those. I have tried using safe mode, Smart Switch, and the SIM card from other line on my account and still my phone shows that my current software is up to date. Last I

Questions

 • Android

70

2

0

Land o frost employee

So I work at land o frost and I haven't switched over to at&t and they said they would pay 8% of the bill so I was wondering how could I get that started because it will just be me and my husband

Questions

 • Data & Messaging Features, Internet Tethering

17

1

0

Mobile Ethernet Connection

I see so many videos on youtube where people are connecting their Mobile Samsung S8, S10 even a S4(Rooted) devices to their LAN/WAN via ethernet. Of course there is a RJ45 to USB adapter and of course to a USB to Type C adapter but it works. *Why is it that My AT&T Galaxy S8 phone on the AT&a

Questions

 • AT&T Internet Features

15

2

0

decode mon telephone

j'ai un samsung galaxy code sur le reseau AT&T, quand j'essaie de placer la demande de son code de deverouillage du reseau, la demande a echoué en raison qu'il est activé. voila le message qu'on me donne: "Before you can unlock this device, the owner must remove it from their account." aidez-mo

Questions

 • Samsung

9

2

0

Trade in - I trade in my device for $800 and I got $17.10

I have been with AT&T for almost 7 years. Recently I upgraded my device to a trade in offer. When I verified my Galaxy S9plus in store, they said my phone is in good condition and eligible for $800. After I shipped my device, AT&T trade in department is said there is some damage and valuated

Questions

 • Samsung

29

3

0

is existing plan compatible with new 5G phone

How can I tell if my existing AT&T plan is compatible with 5G phone? I heard it has to be?   I just upgraded from Galaxy S9+ to the S20 5G

Questions

 • Wireless Account

23

1

0

Unwantet texts from gmail accounts

Why do I keep getting unwanted texts from gmail accounts. I haven't opened any and from the looks of the gmail addresses I wouldn't want to anyways. There is no option to block these nor is there an option to report as spam. What's going on?

Questions

 • Samsung

15

1

0

Recovering deleted texts

Is there a way to recover deleted texts from my old at&t account

Questions

 • Samsung

47

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.