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Transferring Upgrade Eligibility with Phone Bought from External Retailer

I have two phones on the same Mobile Share plan: Phone A: Basic Phone, non-full upgrade eligiblePhone B: Basic Phone, full upgrade eligible I would like to preorder a Galaxy S6 for Phone A and put it on AT&T Next, using Phone B's upgrade eligibility.  There would be no issue doing this via AT&T's st

Questions

 • Wireless Account

1.6K

5

0

0

Free Samsung TV Note 10 Promo Nightmare and Fraud

The black friday online promotion this year and reason I switched to ATT was amazing! Get any note 10 and receive a free samasung TV! Yes it did sound too good to be true already and the nightmare of what I have been through to still not have the TV is not as bad as the time of my life spent saying

Questions

 • Samsung

30

1

Samsung SIM card work with unlocked iPhone se

My mom has a Samsung J327A and I bought her an ATT unlocked iPhone SE. will the SIM card be same size, I can’t tell because I am mailing it to her, her and her Samsung phone are 9 hours away. I just want to make sure it will work, she lives in small town with no ATT store.

Questions

 • Samsung

23

1

0

Note 20 issue

Note 20 on att network is not receiving some picture texts for some users. Also, I cannot upload image to Google or any online app over wifi. Tried turning off battery saver. Clearing message cache data ect. No avail.

Questions

 • Samsung

13

1

0

Note 9 call issues after update

After last 2 updates on unlocked note 9 I keep getting can't connect at two locations. Home and office. I have never had issue before. First time able fix by new SIM. Today not. A weird trick for a single call. If place airplane mode. Try call. Says take off airplane. Yes. Then will dial once

Questions

 • Samsung

11

1

0

At&t secure family app location

How accurate is the location of a family member? Like when it says 43 yards away from home...does that mean they could be at home or they are actually 43 yards away? Also the location on the map...does the bkue circle mean they are somewhere in the vicinity or what? Just wondering exactly how accura

Questions

 • Account Features

10

1

0

Unlock code 0

Hello, I recently moved to Mexico and I've been trying to unlock my phone (samsung s20). I received my confirmation email with "0" as my unlock code, and it doesn't work. This is the email I received: Hi JAIRO, Your unlock code: 0 Unlock instructions: 1. Power off the device, remove th

Questions

 • Samsung

7

1

0

Isn't Customer Service there to SERVE the CUSTOMER of they have a problem ?

When I needed a new phone I debated tirelessly between other wireless service providers and just upgrading my plan and phone with AT&T since I have been with you guys for 9 years after leaving Minot air force base in 2012. I was sold when I saw the promotion for a free Samsung S21 5G with trade

Questions

 • Phone & Device Upgrades

30

4

0

Limited options for buying a phone

I have the belief that owing money is bad for my life. Why does AT&T insist on having a payment plan if buying the phone though them? Because of this,  I have not bought a phone from AT&T for a couple years. Instead, I bought my last three AT&T branded phones directly from Samsung.

Questions

 • Phone & Device Upgrades

19

9

0

Unlock Gear S3 for international carrier

Hi, I want to unlock (nck code) my Samsung Gear S3 model SM-R765A in order to connect into lte with an international carrier.

Questions

 • Wearables

19

1

0

Can I buy a Note 5 outright for $740 and use my sim card that currently has AT&T Next on it?

I have a phone on AT&T next currently and I want to know if I would be able to buy a Note5 outright for $740 and take the sim card out of my current phone and put it in the Note5 that I will buy.

Questions

 • Phone & Device Upgrades

315

1

0

0

Why has the service in my area down?

This is the 3rd day that it's been down most of the time. No texts or phone calls...

Questions

 • Network Coverage

10

1

Cracked Screen

What are AT&T services on a cracked screen? Is there any?

Questions

 • Samsung

14

1

0

Notification sounds

I have a Samsung S21. How do I a turn off a notification sound without turning off the popup? That is, I like knowing a new email has arrived, but do not want the sound.

Questions

 • Android

12

1

0

Unlocking my device so i can go to diff carrier

This phone i use now is a Samsung galaxy8 that used to be with at&t.ive pretty much always been a noost customer and id like to continue that.i went a bout a sim card and a 50$ prepaid card to apply minutes. So put the new sim in and said device was locked.so ive called them requested it be unlo

Questions

 • Samsung

11

1

0

LG V35 ThinQ Setup Block

I am attempting to setup my new device, yet when I press "Next" after I set up services, I am presented with a screen that says "There's nothing here...try again later for new app recommendations." I am given no other options other than "Back." The menu before this was for signing into My AT&T accou

Questions

 • Samsung

17

1

0

Updating por Galaxy s8 in Mexico

I have a Galaxy s8 with the model number of SM-G950F, I want to know how to update the phone to have the Bixby actually functioning, right know it doesn´t work, but when i click on update phone, it says that i have the latest version for me, could you help me? Thanks a lot, Im from Mexico

Questions

 • Samsung

193

1

0

0

Paid for Hotspot it's not working

I purchased the 75$ prepaid unlimited plan that includes 10g hotspot. Everytime I try to turn it on a message appears informing me there's no hotspot with my plan and that I need to change it. I checked my account and it showed that there's still 10g hotspot data I haven't used. Help

Questions

 • Plans & Features

44

1

0

Samsung s7 out of stock?

I'm due for an upgrade and have settled on the s7. It shows up in a general search, but when I tried to order it said the phone was out of stock and I could not place the order. Does this mean this is out of stock on the website itself or just my store? If the website itself is out of stock, when/if

Questions

 • Phone & Device Upgrades

1.1K

1

0

0

Unlock control key

Can't get my phone to work with my service.  

Questions

 • Samsung

14

3

0

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