Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (4K)

Relevance

Accepted Solution

Official Solution

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

1K

3

0

Accepted Solution

Official Solution

qualifying phone trade ins

I have a Note 8 that has one spot on it chipped away on a corner (see picture for reference). When rubbing finger across it you can't really feel it but can if using your nail. I wasn't sure how picky the dents and scratches qualification are. This phone is in otherwise pristine condition. I couldn'

Questions

 • Phone & Device Upgrades

115

2

0

Accepted Solution

Official Solution

I didn't recieve OneUI 4 and android 12 update on My samsung s21 plus 5g from Bangladesh 🇧🇩

I brought my Samsung s21 plus from a outlet from Bangladesh, But I didn't recieve any updates till this time. Can you tell me how can I get the updates from Bangladesh.

Questions

 • Samsung

331

1

0

Accepted Solution

Official Solution

Upload MP3 File Voicemail Greeting

I paid for a professional voicemail greeting but am unable to find the option on my Samsung Galaxy Note 9 to upload the file. Do I have to call and email AT&T the file to have it uploaded? This should be a simple feature to add.

Questions

 • Samsung

679

6

Accepted Solution

Official Solution

Online order was canceled minutes after I placed the order

I placed an online order for the samsung galaxy watch4 classic 46mm black. the money for the taxes was deducted from my card and I received a confirmation email. Two minutes later i recieved another email stating my order was canceled. I contact At&t and spoke with 3 different reps. for over 35

Questions

 • Samsung

421

2

0

Accepted Solution

Official Solution

VoLTE dual sim not supported US 2022

I am told my 4g VoLTE dual sim (Samsung A21S) will no longer be supported in the US despite the fact it uses ATT 4G frequencies. Are there any dual sim phones that will be compatable with the 2022 network changes? I travel a lot and need the dual sim feature.

Questions

 • Samsung

434

2

0

Accepted Solution

Official Solution

Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

91

4

0

Accepted Solution

Official Solution

MMS over wifi

With my old phone (IPhone 13 pro) I could send videos 3+ minutes in length. I just got a Samsung S22 ultra a couple days ago and I can't even send a 16 second video over wifi. I talk to Samsung yesterday and they said this is ATT so I need to know why you are not allow Samsung phones to send videos

Questions

 • Samsung

43

5

0

Accepted Solution

Official Solution

S22 Ultra unlocked -wifi calling?

I'm trading my att 512gb Note 20 Ultra in for the S22 Ultra. This time around I find the unlocked version in Samsungs exclusive red and 1TB of storage more appealing than the att offerings. Will I lose my wifi calling and other features if I go with the unlocked version? Thank you for any info anyon

Questions

 • Samsung

3.3K

25

Accepted Solution

Official Solution

Request Shipping Label for ATT Next upgrade

I upgraded my phone through ATT Next upgrade, had my new device ordered online but picked up in store. I am now trying to return my old device and am told the store cannot accept the phone AND they cannot print me a shipping label. Can someone help direct as to exactly how I am supposed to return my

Questions

 • Android

4.8K

6

Accepted Solution

Official Solution

European Samsung S21+ not taking calls under AT@T network since June

I moved to the US in March and took AT@T as mobile provider. I used my newly bought Samsung S21+ I bought in Europe. Until June all worked fine. Since June I cannot make or take any calls while SMS and Data work.At AT@T they told me that this was due to a system update they did that was supposed to

Questions

 • Android

73

5

0

Accepted Solution

Official Solution

Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

344

13

0

Accepted Solution

Official Solution

Reply Back

How do I reply back to a User on here, to answer his question.

Questions

 • Samsung

119

2

0

Accepted Solution

Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Android

11.3K

529

Accepted Solution

Official Solution

Issues with mobile data not working.

Over the past week or so, I've been experiencing random deadzones with my mobile data previously in places that usually had full 5g service. For a little while, simply restarting my phone fixed the issue, but now it's gotten to the point where no matter what I do, I have no connection anywhere via m

Questions

 • Network Coverage

564

5

0

Accepted Solution

Official Solution

Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T

Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T. This can be done with a Galaxy 4 smart watch correct?

Questions

 • Samsung

16

1

0

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Samsung

5.2K

23

Accepted Solution

Official Solution

Deleting voicemail from hang-up

Is there a way to write a rule or something that will automatically delete hang-up voicemails? Some of the spam calls that come in actually get to VM somehow and then leave a 7-10 second VM with nothing on them.  Of course, I have to go through the process of deleting those to get to any real

Questions

 • Samsung

73

3

0

Accepted Solution

Official Solution

Activate new Samsung Galaxy with iPhone 3gs SIM card

I have recieved my new Samsung Galaxy S III and need to activate it.  The instructions are not very detailed.  A friend said I should swap the SIM cards from the iPhone to the Galaxy but the SIM card is a lot bigger in the iPhone.  Is there somewhere online I can go to program my Galaxy SIM card? Or

Questions

 • Other Phones & Devices

12.9K

3

0

0

Accepted Solution

Official Solution

How do I Unlock my phone

Hello AT&T team. I was gifted a phone by my friend in the US, Viginia. Please help me unlock the phone because I am now in a different country and I can not use another sim card. Regard Samuel

Questions

 • Samsung

44

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.